Thrive Themes Reviews 

598
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the quick response times and exceptionally efficient assistance provided by the support team when handling technical questions and troubleshooting website glitches. People deeply appreciate the comprehensive suite of products that make building, designing, and managing WordPress websites much easier and more flexible. Some reviewers were not happy with unexpected website blocks and slow response times when dealing with difficult technical issues. Other users also noted frustrating support interactions, unhelpful guidance, and difficult compatibility challenges when integrating external plugins and custom templates.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting their appreciation for the speedy,... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep appreciation for the fast, accurate, and... See more

Response time

Reviewers mention positive feedback about response time, frequently highlighting speedy, courteous support... See more

Website

Customers consistently note ambiguous experiences with website building, as many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I run a customer service department and I know helping people can be tricky but Thrive Themes support team are better than I could have hoped. They always go above and beyond and so far have n... See more

Rated 5 out of 5 stars

I've been using the entire Thrive Themes product portfolio for over five years and it really fuels my online business. I can finally get rid of so many niche WordPress plugins and focus on a sing... See more

Rated 5 out of 5 stars

Owning, a software company isn't easy. Many people have troubleshooting issues. This could obviously lead to burnout. As you know, customer service makes or breaks success. They responded in a very ti... See more

Rated 5 out of 5 stars

I've used Thrive Themes with my Wordpress website for over 7 years now. I absolutely LOVE the whole suite of products. This premium plugin makes my website look and operate so much better. Recently, I... See more


Company details

  1. Software Company
  2. also in
  3. Web designer

Written by the company

Blazing fast WordPress themes, gorgeous landing page templates and conversion-focused plugins, all designed to help get you more traffic, subscribers and customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

598 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(598)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thrive Support Team

I really appreciate their quick and thorough responses, their helpfulness, it's a pleasure working with Thrive support team.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

I needed to contact Thrive support…

I needed to contact Thrive support regarding a payment issue. All my questions were answered very quickly and courteously. I feel very well looked after—quite apart from the fact that the Thrive Suite is an excellent toolbox for WordPress. Thanks for the good service.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Great support

The most important value for me is time. Thrive answered in less than half an hour and solved my Problem completely.
And not just for the first time. I needed the support several Times and the Team helped me each time fast and professional

15 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a technical issue trying to get my site to look good on mobile, as well as PC.

I had a technical issue trying to get my site looking good on mobile as well as PC, and the help I received was way above what I expected. The person helping me, Horea, not only solved my problem, but worked on the rest of the page too. I received a video explaining everything that had been done! From that, I learned some more efficient way to do things than the way I'd been doing them! So, some good lessons learned, and problems solved efficiently and very quickly. Thank you Horea, fantastic service!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Deserves a Rating Higher than 5

I would give a rating higher than 5 if that were possible. The assistance Maria provided was stellar and her resolution of my concern went far above and beyond what I expected. The customer service she provided was exceptional and kind and second to none. Rare and refreshing to get this level of customer service.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I've been using Thrive Themes for years…

I've been using Thrive Themes for years now and their products are a constant in an ever-changing environment in that they are reliable and deliver the flexibility I need in my WordPress site. Plus I actually enjoy interacting with their support team! I always receive prompt, friendly support and so far, there hasn't been an issue they haven't been able to resolve. Just excellent.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I haven’t found a company that matches…

I haven’t found a company that matches Thrive Themes for personalised support. Building and maintaining a website is an ongoing process, and sometimes you need real help. Their team consistently goes above and beyond, and I can’t recommend them highly enough.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Blackmail.

Blackmail.
Plain and simple.
New owners will kill this once great business under Shane.
Was and only ever was capped at $249 (event that price point is debateable)
After years of loyalty, new owners came in WP.
Instantly tried to increase (double) my annual subscription.
When challenged made out that they could agree the original $249 but made a heavy point of claiming that if not renewwed on tim it would increase to $599 a year (never EVER was this much)
Following year, I tried to renew well ahead of my renewal, and had no choice but to accept their new $599 price point.

ABSOLUTE JOKERS.
tHERE ARE MUCH BETTER AND MORE ABLE WYSIWYGs available. ELEMENTOR is the best we have found.

NEVER will we do business with any products from WP again.

Do youself a favour, savfe afortune and prevent yourself being blackmailed by going with Elelmentor.

I wouldn't have know it till I left, but there are MUCH MUCH MUCH better builders out there. Ones that include AI Wireframes and at a fraction of their exploitative price point.

Shane Malack - please please start up in competition with these jokers.

Absolutely the worst experience.

RIP THRIVE THEMES.
#BRINGBACKSHANE

Awesome Motive (Thrive themes) is owned and founded by Syed Balkhi, who serves as the CEO. Founded in 2011.

The guys a greedy idiot. If you work there leave. If he's a bell to his customers I bet he's even nicer to work for.

See you next tuesday.

-----------------------

Further to their pathetic response below:

1. You tried to double my subscription 2 years ago
2. I left you because since Shane left your company has seen its subscribers as cash cows.
3. You have done away with plugins that worked, to monetise and sell other products your group owns. They weren't needed, stop breaking something that worked well. Sadly its going downhill fast.
4. As stated, you tried to blackmail me two years ago, claiming that as long as I renew before the renewal deadline, the $299 would remain. It didn't. For the second consecutive year you tried to blackmail me over a 'fear of loss.'
5. I don't deal with corrupt management teams.
6. I will never use you or any product your company has developed, from what I hear you act the same with other digital assets.

#ELEMENTOR IS CHEAPERR, BETTER AND FRIENDLIER.

I wouldn't have know till you pushed me away....

YOUR LOSS

13 August 2025
Unprompted review
Thrive Themes logo

Reply from Thrive Themes

Thank you for sharing your feedback—we’re sorry your renewal experience with Thrive Themes left you feeling this way.

Pricing and renewal terms can change over time, and we aim to make what applies to your subscription clear in checkout and renewal communications. If what you saw at renewal didn’t match what you expected, we’d like to review your account details with you directly.

Please reach out through our contact page at https://thrivethemes.com/contact/ and choose the option that best matches your question. If you’re a customer, use the path for technical / customer support so we can locate your subscription, and include the email address on your Thrive account plus any order or subscription references you have. We’ll look up your renewal history and explain what applied in your case.

We’re committed to supporting Thrive customers fairly and transparently. We appreciate you taking the time to write in.

— Customer Support — Thrive Themes (thrivethemes.com)

Rated 5 out of 5 stars

Top-Notch Support After a Website Crash

I’ve been using Thrive Suite for years and I’m very happy with it. I recently crashed my website using a third-party plugin. The Thrive Suite support team helped me with everything, and all the issues were resolved without a hitch. I’m very grateful for their support.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Long time customer of Thive Themes - A+++++

I have been using Thrive Themes for many years now and am always impressed by the product growth and their product suite. Their support team strives to make sure issues are resolved in a timely manner. Thank you to the team over all that you do for us :-)

8 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with the support team

I had a great experience with the support team. They took the time to really look into the issue thoroughly and provided a clear, easy-to-understand explanation.

The solution worked perfectly — everything is now functioning as expected and the course is visible to our participants again.

I especially appreciated the combination of professionalism and genuine care in handling the request. Thank you for the excellent support!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Patiently

Basically, I get lost in the details and although the fix is relatively easy, I just can't see it. So, I contact Thrive Themes support, and they patiently lead me to the solution. I appreciate this very very much.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

quick and competent

I had a quick response and they gave me clear, simple instructions how to solve the problem. Really great.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

The assistance and patience in helping…

The assistance and patience in helping me determine how my account was accidentally cancelled were outstanding! You guys truly ROCK. There are plenty of reasons for my loyalty to Thrive Themes. Thank you for all the help!
Linda Trignano

16 March 2026
Unprompted review

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