Thrive cat food has certainly made my IBD cat thrive. No more sick days, eats every scrap & is looking so much healthier in every way. Customer service is brilliant. My order arrived in a sorry state... See more
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Review summary
Created with AI, based on recent reviews
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Thrive chicken treats were recommended by my kittens’ breeder and they love these and the salmon ones ( broken up small ). Only chicken or salmon. No other dubious ingredients which might adversely af... See more
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Whenever I have needed to contact Thrive the response has been more or less immediate - very impressive. My cat loves the chicken treats and I only have one criticism. When one gets to halfway throu... See more
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Thrive have the most helpful customer service team of any company I’ve had to email. ‘Evri’ delivery company cannot manage next day deliveries and in my case, confirmed they lost my delivery altogethe... See more
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Company details
Written by the company
Thrive Pet Foods has been making pet food with real ingredients for 25 years. From the start, our aim has been simple: to create high-quality foods and treats using real meat or fish, prepared with gentle processes and without unnecessary fillers. We believe keeping recipes straightforward and honest helps pet owners make informed choices about what they feed their cats and dogs. Our range includes complete foods, treats, and food toppers, all clearly labelled so customers know exactly what’s in the bowl. We focus on quality ingredients, careful preparation, and consistency across our products. We sell directly to customers as well as through trusted retailers, and we place great importance on reliable delivery and supportive customer service. Feedback from our customers is always welcomed and helps guide how we continue to improve. At Thrive, there are no gimmicks and no nonsense — just real food, made with care.
Why pet owners choose Thrive
Written by the company
- Real ingredients. No fillers. No nonsense. ❤️
- For over 25 years, we've made pet food using only the ingredients listed on the label. No derivatives. No fillers. No artificial nonsense. Just high-quality nutrition that cats and dogs love.
Free Shipping
Free Shipping Over £45
Free Shipping When You Spend £45 at https://thrivepetfoods.com/
Contact info
Pet Buddy Group, Fox Court, 14 Grays Inn Rd, , WC1X 8HN, London, United Kingdom
- 02084441800
- info@thrivepetfoods.com
- thrivepetfoods.com
4.5
Excellent
699 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Excellent choice of quality foods
Excellent choice of quality foods, both wet and dry , for cats and dogs
3 February 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback, Christine.
We’re delighted to hear that you’re happy with the range of both wet and dry foods for cats and dogs.
Thank you, on behalf of your pets, for choosing Thrive!
Allergic to chicken but my cat loves the tuna. Great customer service !
Evri were a disaster and apparently lost the parcel but when I complained to Thrive a new parcel was immediately dispatched and arrived the next day. Great customer service.
My cat is allergic to chicken and loves the tuna. A relief to find something she can eat which she enjoys.
5 February 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback, Christine.
We’re sorry to hear there was an issue with the courier, but we’re pleased it was resolved quickly and that your replacement arrived promptly. Providing reliable support is very important to us.
It’s also great to hear that your cat is really enjoying the tuna recipe.
Thank you, on behalf of your cat, for choosing Thrive.
Best dog treats ever..
Thrive treats are my toy poodle's absolute favourites. My order always comes quickly and correctly.
Our favourites are the freeze dried chicken and other flavours, and the top one is the freeze dried hearts.
29 January 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback, Philippa.
We’re delighted to hear that the treats are such a hit with your toy poodle, and that your orders arrive quickly and correctly. It’s always lovely to know when favourites have been firmly established — especially the freeze-dried chicken and hearts.
Thank you, on behalf of your dog, for choosing Thrive.
My cats love Thrive ❤️
Just bought the large tub of chicken treats for my three cats 🐈 😻 🐈⬛️
They are expensive, but my boys deserve the best.
I also use the chicken food topper. They all love Thrive products.
5 February 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback.
We’re delighted to hear that your three cats are enjoying the chicken treats and the food topper. It’s always lovely to know when our products are so well received at home. We also appreciate your comments on value.
Thank you, on behalf of your boys, for choosing Thrive.
Reply from Thrive Pet Foods
Thanks for your feedback Sheelagh.
We’re pleased to hear that you’re happy with the food and that the service and delivery met expectations.
Thank you, on behalf of your cat, for choosing Thrive.
Good price excellent product brilliant…
Good price excellent product brilliant delivery
28 January 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback.
We’re delighted to hear that you were happy with the price, the product, and the delivery. It’s always great to know everything came together smoothly.
Thank you, on behalf of your pet, for choosing Thrive.
There’s a missing item in my order
There’s a missing item in my order. I have raised a complaint and waiting for the response
5 February 2026
Reply from Thrive Pet Foods
Thank you for your review and for contacting us about this issue.
We understand you previously raised this with our customer care team, and we appreciate you bringing it to our attention.
Could you please let us know if the missing item has now been received? If not, we’ll be happy to look into this for you straight away.
Wishing you all the very best, Thrive
Reply from Thrive Pet Foods
Thanks for your feedback.
We’re pleased to hear that the food has gone down well and that you have one happy cat!
Thank you, on behalf of your cat, for choosing Thrive.
Good quality food and good pricing just…
Good quality food and good pricing just my cat wasn't keen as its better for her.
2 February 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback.
We’re pleased to hear that you were happy with the quality and pricing. We’re sorry that the recipe wasn’t quite to your cat’s taste — as every cat is individual, preferences can vary.
Thank you for taking the time to share your experience with us.
Thrive is the only food one of my cats…
Thrive is the only food one of my cats will eat. It actually looks fit for humans!
30 January 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback.
We’re really pleased to hear that your cat is enjoying Thrive so much. We take great care with our ingredients and preparation, so it’s always rewarding to know this is noticed and appreciated.
Thank you, on behalf of your cat, for choosing Thrive.
Prompt response
Whenever I have needed to contact Thrive the response has been more or less immediate - very impressive. My cat loves the chicken treats and I only have one criticism. When one gets to halfway through the tin, the chunks become very small and there is a lot of powder rather than large pieces, which is a bit disappointing. Other than that I cannot fault either the product or the company.
29 January 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback.
We’re really pleased to hear that you’ve found our customer service responsive and that your cat is enjoying the chicken treats. We also appreciate your comments about the texture towards the end of the tube — feedback like this is helpful as we continue to review and refine our products. Please don't throw away the powder, sprinkle it over your cat's dinner for a delicious treat!
Thank you, on behalf of your cat, for choosing Thrive.
Excellent service
Excellent service. Despatched and delivered within a couple of days from ordering. Our cats go mad for the dried chicken treats!
30 January 2026
Reply from Thrive Pet Foods
Thanks for taking the time to leave this review.
We’re delighted to hear that your order arrived quickly and that your cats are enjoying the dried chicken treats. It’s always great to know when both service and product hit the mark.
Thank you, on behalf of your cats, for feeding Thrive.
Top notch products and service.
I had an incorrect order delivered and Thrive immediately rectified the situation and added a bonus and it was delivered immediately.
Superb products and superb service, I can definitely recommend them.
30 January 2026
Reply from Thrive Pet Foods
Thanks so much for sharing your feedback.
We’re pleased to hear that the issue with your order was resolved quickly and that you were happy with how it was handled. Providing reliable service is very important to us, so it’s great to know this was your experience.
Thank you, on behalf of your pets, for choosing Thrive.
Food in too much juice
29 January 2026
Reply from Thrive Pet Foods
Hi Donna,
We’re sorry to hear that the texture wasn’t to your preference. Wet food is naturally higher in moisture by design, and our Complete Wet recipes are formulated to provide both nutrition and moisture as part of a balanced diet.
We appreciate you taking the time to let us know your thoughts.
All the best,
Thrive
Reply from Thrive Pet Foods
Thank you for taking time to leave this review!
We’re pleased to hear that you found ordering online straightforward and that your delivery arrived quickly. It’s always great to know both service and product have met expectations.
Thank you, on behalf of your pet, for choosing Thrive.
Reply from Thrive Pet Foods
Thanks for sharing your review!
We’re pleased to hear that your order arrived quickly and was well received by both residents!
Thank you, on behalf of your pets, for choosing Thrive.
Happy feline and happy me
I love variety of the products and the fact that it's natural.
Great company , great customer service reasonable prices.
27 January 2026
Reply from Thrive Pet Foods
Thanks for sharing your review Lily!
We’re really pleased to hear that you’re happy with the variety of our products and the service you’ve received. It’s always rewarding to know when both pets and their owners are really satisfied.
Thank you, on behalf of your happy feline, for choosing Thrive.
The thrive products arrived safely.
The thrive products arrived safely.
Our cat really enjoys the chicken treats, though the tins of chicken and the beef went untouched. She just didn’t like them, which is a shame.
I would have liked to given her good food out of a tin instead of plastic pouches.
Cats can be strange creatures.
27 January 2026
Reply from Thrive Pet Foods
Thank you for sharing your feedback.
We’re pleased to hear that your order arrived safely and that your cat is enjoying the chicken treats. We’re sorry that the tinned recipes weren’t to her liking — as you say, cats can certainly have their own preferences.
We appreciate you taking the time to let us know your experience.
My fussy cat loves these!
Very speedy delivery. It’s great to know that there is only white fish in these treats and my Ragdoll (who has many dietary issues) loves them.
1 December 2025
Reply from Thrive Pet Foods
Thank you so much for taking the time to leave us a review.
We’re really pleased to hear that your Ragdoll is enjoying the treats. We’ve always believed that using real ingredients and gentle processes makes a difference, so it’s lovely to hear when that’s reflected in our customers’ experiences.
Thank you, on behalf of your cat, for choosing Thrive.
Kind regards,
Thrive
Reply from Thrive Pet Foods
Thank you so much for your review.
We’re delighted to hear that your dog loves Thrive, and that you’ve been happy with our service too.
Thank you, on behalf of your dog, for choosing Thrive.
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