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Thrive Pet Foods Reviews 

713
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the high meat content and natural ingredients which are beneficial for pets, especially those with sensitive stomachs or allergies. Many consumers appreciate the excellent range of products and the ease of the ordering process, often highlighting the prompt and reliable delivery service. The food and treats are frequently described as loved by even the fussiest of cats and dogs. However, some customers also noted concerns regarding the price, finding it expensive for the quantity, with some mentioning recent significant increases. Additionally, a few people experienced issues with delivery, including lost parcels or slow service, often attributing these problems to the courier.

What people talk about most

Product

Users describe positive interactions with product, with many customers reporting that their cats and even... See more

Quality

Customers consistently note positive experiences with quality, often praising the high meat content and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy and efficient... See more

Order

Consumers find order to be a positive experience, with many praising the ease of online ordering and the... See more

Price

Reviewers mention ambiguous feedback about price, with some customers expressing concern over recent price... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thrive chicken treats were recommended by my kittens’ breeder and they love these and the salmon ones ( broken up small ). Only chicken or salmon. No other dubious ingredients which might adversely af... See more

Company replied

Rated 5 out of 5 stars

Thrive have the most helpful customer service team of any company I’ve had to email. ‘Evri’ delivery company cannot manage next day deliveries and in my case, confirmed they lost my delivery altogethe... See more

Company replied

Rated 5 out of 5 stars

The range allows you to order boxes of the tin foods as well as individual tins offering great flexibility. They were delivered very promptly and my cats like the food! May consider getting a regular... See more

Company replied

Rated 5 out of 5 stars

Very impressed so far. I have a new, very fussy cat and have been searching for decent quality foods she’ll actually eat. Turns out she’ll only eat Thrive sardine and mackerel…. It’s excellent food an... See more

Company replied



Company details

  1. Animal Feed Store

Written by the company

Thrive Pet Foods has been making pet food with real ingredients for 25 years. From the start, our aim has been simple: to create high-quality foods and treats using real meat or fish, prepared with gentle processes and without unnecessary fillers. We believe keeping recipes straightforward and honest helps pet owners make informed choices about what they feed their cats and dogs. Our range includes complete foods, treats, and food toppers, all clearly labelled so customers know exactly what’s in the bowl. We focus on quality ingredients, careful preparation, and consistency across our products. We sell directly to customers as well as through trusted retailers, and we place great importance on reliable delivery and supportive customer service. Feedback from our customers is always welcomed and helps guide how we continue to improve. At Thrive, there are no gimmicks and no nonsense — just real food, made with care.

Why pet owners choose Thrive

Written by the company

Real ingredients. No fillers. No nonsense. ❤️
For over 25 years, we've made pet food using only the ingredients listed on the label. No derivatives. No fillers. No artificial nonsense. Just high-quality nutrition that cats and dogs love.

Free Shipping

Free Shipping Over £45

Free Shipping When You Spend £45 at https://thrivepetfoods.com/

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

713 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(713)

284 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Great quality, freeze-dried pet treats frequently out of stock.

Cats love them, but it's frequently out of stock at the moment. Not sure whether it's a too-popular issue, or a difficulty in supply/manufacturing. Slightly frustrating when my cats refuse most treats, and I love how healthy and natural these are.

28 October 2025
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Good morning,
Thank you so much for your review. These treats have become extremely popular, but we are doing our best to make sure they do not run out in the future.
Wishing you all the very best,
Thrive

Rated 5 out of 5 stars

I am very happy for my cat to hav

I am very happy for my cat to have thrive treats she loves them and delivery is always very quick.

3 November 2025
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Reply from Thrive Pet Foods

Thank you on behalf of your cat, for feeding the most delicious and healthy 100% chicken treats! x

Rated 5 out of 5 stars

Excellent

Excellent! Well packed and arrived quickly, even to the far north coast of Scotland. Never refused, which is a bonus with cats!

31 October 2025
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Reply from Thrive Pet Foods

We are delighted to hear this - Thank you for taking the time to leave this review, Elizabeth!

Rated 5 out of 5 stars

My cats love the Thrive Cat Chicken…

My cats love the Thrive Cat Chicken powder. It has made eating time a joy here for my two cats.
Thank you very much and I do hope you do not continue it.

22 October 2025
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Reply from Thrive Pet Foods

We are delighted to hear that the Thrive Chicken Food Topper Powder has improved eating time so much! Thank you for taking the time to tell us.

Rated 3 out of 5 stars

ProTaste Chicken Topper

Purchased ProTaste Chicken Topper as my cat was not eating any of his normal cat food. I had also read the great reviews, before purchasing. It started off really well, until he decided he didn't like it either on top or mixed in. Shame as it was going really well with the topper.

I believe the cat food my cat was eating, has been changed recipe-wise as he keeps refusing to eat the brand he used to love. Have now started to buy other different cat food brands to see if I can find something he would eat all the time.

29 October 2025
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Reply from Thrive Pet Foods

Good evening Mrs Weston. I'm sorry to hear that your cat no longer likes the topper. we haven't changed the recipe. Send us an email if you would like to talk this through with us so we can try to help further. All the very best, Thrive

Rated 4 out of 5 stars

Delivery is very slow

Delivery is very slow. It takes a week to delivery your furry's food, which is sad and inconvenient for the modern fast‑paced life

29 September 2025
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Reply from Thrive Pet Foods

Hello, I'm very sorry to hear this! It should be quicker than that. We will look into why this has happened to you. All the best, Thrive.

Rated 5 out of 5 stars
Thrive Pet Foods logo

Reply from Thrive Pet Foods

We are delighted to receive this 5 star review from you Annette. Thank you for taking the time to write it. All the best, Thrive.

Rated 5 out of 5 stars

First order went missing

First order went missing, replaced my order plus sent a freebie with DPD arrived within a few days Great Customer service would highly recommend

28 October 2025
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave a review, but most importantly - thank you on behalf of your cat, for feeding no-nonsense Thrive food!

Rated 5 out of 5 stars

Thrive 100% Chicken Breast Cat Treats 170g Tube

I’ve been buying Thrive chicken cat treats for my baby(s) since 2017 and wouldn’t buy anything else. I found them when needing a healthy treat for my diabetic cat. I can’t recommend them highly enough.

6 November 2025
Unprompted review
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Reply from Thrive Pet Foods

Thank you for taking the time to tell us this, John.

But most importantly, thank you on behalf of your very fortunate cats, for feeding them Thrive which is both healthy and delicious!

Rated 5 out of 5 stars

Thrive pro taste chicken sprinkles

I’m so glad I found you. Couldn’t find the product anywhere, my cat won’t eat without it, arrived on time, great product, thank you

24 October 2025
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Reply from Thrive Pet Foods

Thank you for taking the time to leave a review Gillian - we are so glad you found Thrive and your cat is enjoying their food! x

Rated 5 out of 5 stars

The only topper my cats will eat

The only topper my cats will eat, great price, super speedy delivery, resealable pot stops them from self service! Have to bulk buy as it’s so much more ex elsewhere, or my first or last delivery I’m sure

24 October 2025
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Reply from Thrive Pet Foods

Thank you for telling us how happy you are with the Thrive Chicken Topper, Richard!

Rated 5 out of 5 stars

Very impressed so far

Very impressed so far. I have a new, very fussy cat and have been searching for decent quality foods she’ll actually eat. Turns out she’ll only eat Thrive sardine and mackerel…. It’s excellent food and has also been good for my other cat with gastro issues as it’s hypoallergenic. Customer services were very good too (thanks, Anna!) and the delivery was super quick.

23 October 2025
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Reply from Thrive Pet Foods

Thank you for taking the time to leave a review Lisa. We are so pleased that you are happy with Thrive!

Rated 5 out of 5 stars

0% Nonsense Food — My Cat Loves It!

I absolutely love Thrive cat food — and so does my cat! It’s one of the few brands I truly trust because it’s all about real, no-nonsense ingredients with nothing unnecessary added. You can actually see the quality in every bite, and my cat can’t get enough of it.
It’s such a relief to know I’m feeding something that’s genuinely good for her — simple, clean, and nutritious. No fillers, no gimmicks, just honest food that delivers exactly what it promises.
Highly recommend to any cat owner who wants quality over marketing fluff — Thrive really does live up to its name! 🐾

31 August 2025
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Reply from Thrive Pet Foods

Thanks so much for sharing your feedback.

We’re really pleased to hear that you trust Thrive and that your cat is enjoying the food so much. We focus on keeping our recipes simple and made with real ingredients, so it’s always rewarding to know this is noticed and appreciated.

Thank you, on behalf of your cat, for choosing No Nonsense Thrive!

Rated 4 out of 5 stars

Your Cat food is great and our cat…

Your Cat food is great and our cat loves it. But, the packing of my parcel was not great. That is why I have taken a star away from my review. The parcel looked like it had been thrown around and had holes in the box and tins had dents in them.

1 October 2025
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Reply from Thrive Pet Foods

Thank you for letting us know Marie - this is very feedback. we will do our best to ensure you do not have an issue going forward. Thank you on behalf of your cat, for feeding Thrive, x

Rated 1 out of 5 stars

No consistency

It’s such a shame that this is an inconsistent product.

My cats loved the white fish and chicken flavour. But the difference between batches is huge. I have just spent £40 on two tubs of chicken treats and the ones that have just arrived are very had and brittle with a funny smell. They won’t go near them.

I appreciate cats can be fickle but the product is too inconsistent to trust.

I won’t be spending £40 again just to throw them away.

What more disappointing is the complete lack of a response from thrive when I emailed about this.

Why would I waste more time emailing batch numbers for you not to reply again?

This isn’t an isolated incident. I threw away 2 tubs of white fish when I emailed you in July.

10 October 2025
Unprompted review
Thrive Pet Foods logo

Reply from Thrive Pet Foods

Good morning,
Thank you for taking the time to leave this review - it is really useful to have feedback from you so we can make it right.
Would you email us info@thrivepetfoods.com with the batch numbers you have received, so we can see if there is an issue please.
Unfortunately we do not have a new batch of the white fish to send to you as replacements yet, but we do have some chicken. Please so email us so that we can make this right.
All the best
Thrive

Rated 5 out of 5 stars

Great products and good customer service

I love the products and think they are fantastic for our pets. The customer service team are quick to action and respond and seem to care about their customers

29 September 2025
Thrive Pet Foods logo

Reply from Thrive Pet Foods

We really do care :-)
Thank you so much on behalf of your pets, for feeding Thrive! x

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