Thrive Causemetics Reviews 164

Got some of their products as a gift. Honestly what I am actually most upset about is the packaging. For the price the packaging could not be more cheap. I've had one of the eye pencils fall packaging fall apart on me. Then, because it did, the stick inside broke. My makeup only sits on my bathroom counter. I don't take it with me and no jostling. Hence I cannot understand why a this item, that cost almost $40, is in really rank plastic packaging. Other drug store brands hold up better. Disappointing...

I bought the eye concealer, eyeliner and lipstick claiming that they stay on a long time and are transferproof. I found this not to b true. The eyeliner and lipstick wore off in 3 hours. I did not touch it, rub it or eat. So not really any better than the cheap ones you can get.

I am writing to express my dissatisfaction with a recent order. During the checkout process, I inadvertently added a lash serum to my order, in addition to the mascara I intended to purchase. I immediately contacted customer service to cancel the serum; however, I received no response. Upon receiving the order, I found the mascara unsatisfactory. I retained the opened mascara and promptly returned the unopened mascara, the lash serum, and the complimentary gifts.

According to my tracking information, these items were delivered over a week ago. Despite my consistent attempts to contact customer service, I have yet to receive a response or the $123 refund I am owed. This experience has been profoundly disappointing, and I intend to share my negative experience with my network. I have engaged with numerous online retailers, and I must state that this company's customer service is unequivocally the worst I have encountered.

Great products and great customer service!

I have literally been getting ads from thrive for their mascara for years. I finally decided to try it out, and overall, I was pretty disappointed for all the hype it was getting.

If you put the mascara on very softly, it does look nice. But what I noticed is throughout the day the mascara clumps up and these flakes falls on your face.

My husband noticed before I did and made comments about it, which is weird because he usually wouldn’t notice stuff like that.

If the mascara gets wet at all it starts clumping and falling off immediately and looks so bad.

I was visiting with my aunt and I noticed the mascara she was wearing was very clumpy and didn’t look did. She mentioned she tried a new expensive brand and wasn’t sure what she thought of it yet and told me it was thrive too! I was shocked.

So overall, the mascara is not that good and it’s way overpriced.

I wrote this review on the thrive website and after I submitted it it just said thank you for your feedback. I think it should be illegal for businesses to only publish five star reviews on their website and then accept "feedback" for the other stars and then not show them on the website.... it’s not transparent. It literally is lying to people.

I love their mascara and customer service is great!! I had angela on chat help me pic out colors for my eyes!

Edit April 27: I have been wearing the mascara for 2 wks now. I love how it looks very natural. My lashes are very long after applying. I have not experienced any clumping or flakes or smearing. I apply two coats too. I would recommend!! Also it doesn’t irritate my eyes like some mascaras.

This product is questionable. This is my first time using vegan products so I'm not too sure how well they work, but I bought the four selection lipstick (all are basically the same shade, basically just waxy). I also bought the mascara which states no clumps, smears, or flakes. This is false advertisement because it does all three, not good at all. The eye pencil was okay but too much crayon, therefore it smudges pretty badly.
I paid too much for this product to have nothing good to say about any of it. I am not a satisfied customer.

I love the cosmetics especially the eye liner and shadows. They last throughout the day and keep their color. The issue is the delivery process. It takes over a week and sometimes two weeks to get your orders. They seem to ship via DHL then to the local post office. This adds additional processing time.

This is the first time I used the chat for customer service. I received such great and thoughtful recommendations. The response time was quick and easy and all of my questions and then some were answered. I have also used customer service when things were not quite right and have always received excellent response and care. Teryka was fabulous!

I’ve been a Nurse for 19 years and I work 12 hrs shifts! This is the 1st mascara I’ve ever had that held up my entire shift and doesn’t smear and of course it makes my eyelashes look longer and thicker!

I ordered the Thrive Liquid Lash Mascara. It worked great about 4 times, then it became gummy and globby and it was very hard to put on. It was semi pricey at $26 so I expected the mascara to perform much better than it did. On a very positive note, Thrive's customer service was great and refunded me the whole amount without having to send the mascara back. If you need a refund, call the company directly instead of emailing.

I’ve been using Thrive Causemetics since 2020, and no matter how many other mascaras I try, I always end up coming back to theirs. It’s just that good.
What I love most is how effective it is — it elongates and thickens my lashes so well that I honestly don’t feel the need to wear false lashes when I have it on. And it actually lasts all day without smudging, which is a big deal for me.
If you’re tired of mascaras that look good for an hour and then end up under your eyes, this one’s worth it.

Thrive cosmetics mascara tube in berry is pretty. The tube effect becomes very noticeable if wear for a few hours. Then, it just keeps clumping or falling off. As I cleaned my remaining mascara from my lashes, I noticed some of my eyelashes came off w the tubing. Beware, I’d ask for refund but I just can’t even care. I’ll spread the word tho. Eventually your lashes gonna go. I’ll be back to review the brow and lipstick. I can’t imagine my lips will fall off Yikes!

Placed the order on 2/5, it's 2/12, and the order hasn't been shipped. I contacted the company yesterday; they said they would ship it the same day, but they didn't.

8 emails sent by me. Still ongoing. Very disappointed. Mascara is very flaky and too clumpy to use from day 1.

Placed order on January 19, 2026. Today is February 4, 2026 and I still have not received the products ordered. I contacted Thrive customer service 3 times. First time received the automated note stating someone would contact me...that never happened. I filed a dispute with credit card company.

Update 2-19-2026
Numerous emails from Thrive but still no resolution other than I have filed a dispute with credit card company. Their responses seem sincere but seem like automated responses. Order number THR32103350.

I waited months for the berry color to be back in stock and when it was, I ordered it but they sent me the WRONG Color! Secondly, this mascara CLUMPED AND FLAKED so much I can’t use it! Never buying again! Oh, and I don’t want a solution….I’m done

I submitted a selfie to get an idea of what products and colors best match me face. Teryka was EXTREMELY helpful and provided me such great direction that I asked for the transcription of our chat to keep handy. Truly an asset to your company!!!!

Been using them for years. I absolutely LOVE their eyeshadow bright eye sticks. It’s worth every penny for the creaminess and ease of application. Will never go back to traditional eye shadows.

I also love their blush sticks. I guess I’m a sucker for convenience and stick makeup is so easy to do on the go so I don’t need a ton of different brushes to apply. I’m also very minimalist when it comes to make up so it works for me.

Their eyeliner and mascara are also good but for the cost, I have found others that work just as well or better that are not as expensive.

My biggest complaint is the expensive cost but again I love the products so I’ll keep buying them.

I have had zero issues with shipping.

EXTREMELY POOR CUSTOMER SERVICE. I sent an email because my package never arrived. The AI generated email stated that a REAL PERSON would contact me ASAP to aid in a refund or replacement. It has been over a week now without ANY WORD. I have never experienced this from any retailer large or small. Its really disappointing because I really do like their mascara, but now I will have to find a new one. I no longer trust this brand and feel scammed.