Thrills Reviews 2

Had a pair of shorts that ripped from very light contact. I reached out several times over email and it took them almost a month to reply. They then refused that the shorts were faulty and only would give me a refund or replacement once I had returned them. Liv was very condescending and never accepted any blame, always made excuses (interesting that the other review also mentions her!) I heard nothing after lodging the return, and after a week had to reach out again, at which point she told me the replacement was already at my post office, they just had never told me. Very bad experience.

the clothing are ok but customer service on chat problematic specially Liv. I left 2 meesage on their chat but have not received any answer.before this Liv was not polite at all.
Other thing which is probably not related to customer service that mix reviews were never published. Also noticed that mix or bad reviews on their facebook does not answered. Very pity