Three Pin Power Reviews 62

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Although I did not purchase from the site, I had a pleasant experience with the customer service. They done their best to get me the best deal possible and answered all of my questions. I found th... See more

Rated 5 out of 5 stars

I was looking for an electric scooter for my partner but didn’t know much about them. The guys at Three Pin Power were very patient and helpful in narrowing down what I needed. They went above and bey... See more

Rated 4 out of 5 stars

Lovely machine, only a slight problem with the cable management, but this was only a small problem easily solved. Overall, a great machine albeit a bit frightening on my first sortie!!

Rated 5 out of 5 stars

Excellent communication throughout the whole process from start to finish. The product was a fantastic price already, and a further discount was added. Really pleased with my e-bike (Eleglide T1 Step-... See more

Company details

  1. Bicycle Store

Written by the company

Three Pin Power is a specialist online retailer in electric bikes and electric scooters. We are here to make sustainable living more accessible, to allow our customers to be kinder to themselves, as well as the planet. Get in touch with us today & we will talk through your wants & needs to allow you to choose the electric ride which is right for you. For every sale we make, we plant a tree to offset our carbon footprint.


Contact info

4.8

Excellent

TrustScore 5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good customer service experience. 👍

Although I did not purchase from the site, I had a pleasant experience with the customer service. They done their best to get me the best deal possible and answered all of my questions.

I found the same item on ex-display elsewhere, which is why I didn't purchase from Three Pin Power.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I was looking for an electric scooter for my partner but didn’t know much about them. The guys at Three Pin Power were very patient and helpful in narrowing down what I needed. They went above and beyond for me sending links to scooter reviews and summarising the pros and cons of each one. I would definitely use them again and would highly recommend.

19 December 2023
Rated 5 out of 5 stars

Ordered the M2 bike

Ordered the M2 bike, Gentlemen rang to conform order and was delivered on the day and on time. Slight problem with front derailleur but they sent me a video to help sort it. As I write the hole experience from buying to riding been a pleasure. Excellent company dont change anything.

13 September 2023
Rated 5 out of 5 stars

Good value for money

Easy to place order. Bike received exactly as promised and on time. Kept informed all the way and easy to put together with full instructions, although I have to admit my son did most of the work.
This is my second e-bike and only replaced my first because I needed a step through. I am really pleased with my purchase as it means I can keep cycling and the quality of the bike in my opinion is excellent value for money.

30 August 2023
Rated 5 out of 5 stars

Great customer service

Great customer service, great communication 😁
The courier messed up with my delivery,
Three pin power were in touch with the courier and myself every day until the delivery issue was solved.
Would highly recommend

26 July 2023
Rated 5 out of 5 stars

Very efficient

Very efficient and website very intuitive, received 10% discount as purchasing 2 bikes which was very welcome!

16 July 2023
Rated 5 out of 5 stars

Great communication

Easy order process.Delivery company were very good,plenty of communication and called before delivery.This was the second bike I have ordered from 3 pin and the whole process has been consistent with both.

18 July 2023
Rated 5 out of 5 stars

Just a great bike to ride

Just a great bike to ride. As a first timer to ebikes and not ridden a bike for 20+ years it was so easy to put it all together and get out there riding using assistance when required. I will perhaps need to spend a bit of time getting to know exactly what the bike is capable of.

28 June 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look