Thorvald & Design Reviews 1,055

Truth be told, I ordered a chair, it came and I did not like it. It was a lot smaller in real life than it appeared on the website, however they do list the dimensions further down. I was initial... See more

has been keeping in touch and we appreciate it. Can't give it a 5 star review because it's disappointing to wait so long, but we will wait because we have faith in a company that keeps in touch and... See more

Amelia contacted me to let me know there is a delay in delivery time. I appreciated the quick customer service without having to contact them 1st. I have not received the items yet. Hopefully the cust... See more

The chairs took more than 4 months to arrive due to supplier issues. Since the date kept moving, our frustration was building. Their customer support team answered my questions in a timely manner, and... See more

Sam, your representative, is making my experience very pleasant. For example, there are problems getting the fabric that I selected for my dining chairs. Sam is so helpful that I am sure I will get... See more

Beautiful Wish Chairs and wonderful customer service and delivery. Great communication from answering my questions to tracking delivery. The chairs arrived quickly - 2 per box and very well packaged.... See more

Remarkably responsive! And, my communication is online! Most online messages are just AI chat - and, no real answers. Felix knows his products. His email to me was very detailed. Better than walk... See more

Felix was very personable and helpful, making my day much brighter as he answered my questions. He put me at ease and answered all of my questions. Thank you Felix great customer service is hard to... See more

I found it extraordinary that I received such a kind message from Kate regarding my purchase. Talk about incredible customer service to the max! Thank you so much.

My three walnut Wish chairs eventually arrived and I am delighted with them. They look beautiful and well made. The reason I’m not giving 5 stars was down to delayed delivery and poor correspondence.... See more

Felix and the previous team members who have helped me have been amazing. A+ customer service so far! Couldn’t be happier.

The team at Thorvald & Design is the best. I received many messages updating me on the status of my order. And their well-curated collection of furniture, lighting and home design is unmatched. Do not... See more

I haven’t received my dining chairs and it has been 4 months but I reached out to Customer Service and they offered me a 10% discount. They have also been in touch and followed up.

I have not received my chair yet. I had just ordered it however, I did receive a personal letter from Felix telling me where it was and when we would probably be receiving it. They seem like a very e... See more

Kate was friendly and replied promptly to my issue guiding me through the steps to receive further assistance on my issue. Meant a lot that someone got back to me right away and was so polite!

Admittedly, I had a few issues with part of my order, but it was addressed swiftly and to my satisfaction. I couldn't ask for more. I've been so impressed that I've recommended them to work colleagu... See more

I have ordered 5 beautiful bar stools. I was told I would get them around April 15, and I was so lucky, they were delivered 3 weeks early. The chairs are beautiful and great quality and I love them! C... See more

I ordered bar stools in January with an advertised delivery time of six weeks. It has now been over six weeks, and every time I reach out for an update, they push the timeline back by another we... See more

I will of course provide an update once my chairs are received, but for now I am able to say, the Clair counter height stool looks beautiful and the price was very reasonable. The Thorvald & Design te... See more

Thank you for always responding quickly with clear advice. Happy to wait 6-8 weeks for my order. Looking forward to hearing when it's on its way! Rx

Went out of their way to obtain the schematics for complete measurements of an intended purchase. Very impressed.

Thorvald & Design has a strong customer service team that unraveled a sticky problem with shipping and a missing part. Their representatives (and there were four in all) have been so prompt in answeri... See more

Echo was wonderful to deal with, solving all my concerns. I’ve ordered from Throvald Designs in the past and loved the look and quality of the pieces, as well as the price. Will definitely order again... See more

I was helped by a lady called Laura . Very helpful lady , and professional. She answered all my questions very swiftly . Very impressed with the service so far. Just hoping delivery service don’t let... See more

Although there is a longer than expected wait for the bar stools… I am so appreciative of the timely responses and follow up. Excellent customer service. Thank you🙏🏻 Ellen

I ordered some black breakfast bar stools. They were a great price. They have now arrived and whilst there was a few months wait for them, I was kept informed and even had a little discount for the lo... See more

I messed up my order with Thorvald and Alex in the service team was incredibly helpful and resolved the problem very promptly.

When you start putting together a new place, it's a flurry of repairs, upgrades, housewares, and of course... furniture shopping. Sometimes a piece you fall in love with doesn't really work out. Thorv... See more

I admire the designs and quality of Thorvald & Design furniture. I also appreciate the customer service. When I received my furniture order, it was attractive and well made but I realized right away... See more

Alex went above and beyond the call of duty...very professional....very responsive

Responses were quick. One item arrived swiftly (beautiful design, this chair we did need to "put together" ourselves 😅) and we were notified at check-out as well as via an email that the other items... See more

I ordered the chairs in January sale and it was going to take 5 weeks to deliver. (Which I was ok with) But 4 weeks later, they sent me an email stating that ,due to delay in delivery, they were going... See more

I ordered a table and chairs through their website but received an email the next day stating the chairs were out of stock and they would be refunding me the cost. I emailed back straight away asking... See more

I was just wondering where my bar stool order was when I received an email from Echo at Thorvald & Design. Echo explained it was taking longer for my order to be shipped and that the company added a... See more

SCAM. The item i purchased clearly stated 5 day shipping. Once purchased they informed me that i would actually be 5 weeks. FIRST RED FLAG! After waiting 4 weeks they told me i would be 6 weeks. Now... See more

Ty Levi for great customer support ! Item good quality! Highly recommend !

Amelia and Felix both assisted us and with our order. Both were very helpful and efficient in answering our questions and making sure our order was correct.

Very responsive customer service. Levi explained delay and timeline for delivery very clearly.

I placed an order for chairs in November and have just been told, months later, that the order has been cancelled due to “ongoing supply issues.” Since November I have been repeatedly assured... See more

Buyer beware! Do NOT buy from here. I ordered 8 bar stools in Nov 2025. Was supposed to be delivered in 8 weeks, by Jan 2026. Every week the delivery estimate keeps getting pushed back. Now they’re sa... See more

Avpid at all costs! I ordered a light grey 3 seater sofa. It arrived next day which i was really impressed about until i opened the box. Half of the sofa was light grey and half was brown leather! Con... See more

Your email support is totally fine and kind and responsive, however it feels as though your fulfillment team is way over their heads. I've read numerous online reviews and see that many people have ha... See more

I placed an order on January 31, 2026 for chairs. I received a receipt by e-mail and then no word about shipping, no tracking number, nothing. I've tried calling and e-mailing - no response. It... See more

Insane shipping times, placed an order in November and still haven’t received it 4 months later

I appreciate the Joe's prompt response to my email with next steps.

Wonderful customer service! Echo was amazing! Thank you! I would definitely order from Thorvald Design again!

This is the 1st time I use your company to buy furniture for our clients and I have to say it was a great experience. Sam from customer service was quick to answer all my questions, gave me pertinent... See more

I submitted a damage and missing parts claim with your operation on 3/16/26 and I was pleasantly surprised to a response from your customer care team in 24 hrs. Nice turnaround timeline. I appreciat... See more