Thorntons Solicitors Reviews 

3,333
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, clear legal guidance, and deeply compassionate attitude throughout various property sales and purchases. Many people emphasize that ongoing communication is consistently prompt and reassuring, which successfully takes the stress out of complex transactions and legal procedures. Some reviewers were not happy with communication issues, noting specific instances where they felt dismissed, misunderstood, and entirely unsupported during the process. A few consumers also reported experiencing significantly delayed responses and a lack of proper follow-up when requesting urgent updates from their assigned legal representatives.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful, professional, and... See more

Service

People report positive experiences with service, highlighting exceptional professionalism, efficient handling... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers were consistently... See more

Response time

Reviewers highlight positive aspects of response time, noting that emails and telephone queries are answered... See more

User experience

Customers consistently note positive experiences with user experience, describing the house sale and purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having never sold a house before, and coming to selling in less than ideal circumstances, we were very apprehensive and anxious about the process. Our solicitor Jenna made us feel much more at ease, a... See more

Rated 5 out of 5 stars

Recently was referred to Thorntons by our estate agent to help with the sale of our home. Katherine McGill looked after us and was amazing at every turn. Communication was first-class and prompt when... See more

Rated 5 out of 5 stars

We sold our house with Thorntons. Ellen Hunter dealt with our sale. Every step of the way we were kept informed and nothing was too much trouble when we had questions. We could contact Ellen and recei... See more

Rated 5 out of 5 stars

I sold my old property and recently purchased a new one. In both cases I dealt with Sandra and I could not have asked for a better person.She is knowledgeable, compassionate and guided me through ea... See more


Company details

  1. Lawyer
  2. also in
  3. Divorce Lawyer
  4. Employment Attorney
  5. Law Firm
  6. Personal Injury Attorney
  7. Real Estate Attorney

Information provided by various external sources

Thorntons Solicitors is a leading Scottish law firm, offering a full range of legal services to individuals and businesses through our offices in Dundee, Angus, Perth, Fife and Edinburgh.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,333)

370 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time home purchase

It was a great experience for the purchase of my first house. Ellen was very attentive, had great attention to detail and brilliant communication throughout. Would definitely recommend to anyone considering using Thorntons.

27 August 2026
Rated 5 out of 5 stars

Experts in their Field

I was really please that I had chosen Thorntons to market and complete the conveyancing of my property. From my initial enquiry through to completion, I was provided with expert advice. I was kept informed and every interaction was carried out with professionalism.

25 August 2026
Rated 1 out of 5 stars

I strongly recommend avoiding this…

I strongly recommend avoiding this solicitor. The service was absolutely terrible, and in my experience, they did not demonstrate a proper understanding of the matter. Their communication was also extremely poor, and I found their written English unacceptable for someone working as a professional solicitor.

I would strongly advise going elsewhere and finding a more competent solicitor who can properly represent you, communicate clearly, and provide the help and support you need.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and Efficient Service

Gillian Leckie at Thorntons Solicitors provided an excellent service throughout the process of selling a house in Scotland while I resided in England. Efficient and prompt, I would highly recommend.

28 August 2026
Rated 5 out of 5 stars

Outstanding team

Unfortunately due to unforeseen circumstances the team at Thorntons have had to support me for several months rather than several weeks as is the normal.
They have been proactive, they have kept me up to date, given me practical advise and supported any decision I have made.
In particular id like to thank mr Hamalton for going above and beyond over this different period for me

4 September 2026
Rated 1 out of 5 stars

Very disappointed

Very disappointed. Initially the contact was positive.

A call back from a solicitor on the friday which resulted in the promise of an email being sent on Monday and a call back.

No email sent and no call back.

Its embarrassing as I prepped the other party to expect the email. Still no call back or response to an email asking for an update.

There is no reasonable excuse for this. I would not recommend them at this time.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Recent flat purchase guided by Thornton's LLP

We were lucky to have Laura Franceschi of Thorntons LLP Dundee guide us through the legal aspects of the purchase of our flat in Dundee. Laura has excellent inter-personal skills, communicates extremely effectively both verbally and via email, has good attention to detail, and responds quickly and completely to queries. All in all, she made the process very easy and worked hard to accommodate our timescales during a period when we had limited availability.

21 August 2026
Rated 5 out of 5 stars

Working with Donna was a breeze

Working with Donna was a breeze. She was very proactive in all of her work, and extremely available and responsive should you have queries. Would fully recommend Thorntons and Donna for conveyancing.

2 September 2026
Rated 4 out of 5 stars

My claim

I cannot recommend this firm enough they have been so helpful and understanding especially Jillian Lawson has she has followed up everything .a firm i would truly recommend to anyone .great service. Thankyou Thornton dundee

1 September 2026
Rated 5 out of 5 stars

Simply Perfect

Simply put, the team at Thorntons successfully moved me to a new house with minimal fuss and every step explained. Couldn't recommend higher.

28 August 2026
Rated 5 out of 5 stars

Selling a house…

I put my trust in the property related part of Thorntons, 2 Lynseys and an Ellen, can’t praise them enough, kept me updated regularly until the job was done, always available and everything explained as we went along, don’t know what I would’ve done without them at a stressful time, thank you

28 August 2026
Rated 5 out of 5 stars

A stress free house sale

Selling my house was easy and stress free with Thorntons .
Throughout the whole process all the staff I dealt with were amazing .
I would recommend Thorntons to anyone without reservation.

14 August 2026
Rated 5 out of 5 stars

Expert legal advisors

We've used Thorntons legal team for a variety of matters, US immigration advice, conveyancing, property transactions and Wills. Everyone that we have worked with at Thorntons over the last few years has been friendly, clear in their advice and highly professional. I wouldn't hesitate to recommend Thorntons to anyone requiring legal advice.

27 August 2026
Rated 5 out of 5 stars

Katie has been absolutely fantastic to…

Katie has been absolutely fantastic to deal with over the last few months finally at the final stages of my claim great at explaining and going through everything I've had a great experience dealing with Katie I would highly recommend using her all her help has been very much appreciated

9 June 2026
Rated 5 out of 5 stars

Excellent Service

I have used Thorntons Solicitors (at Montrose/ Arbroath/Forfar several times over the last over the last 2 years and have been delighted with the exceptionally good service every time.

Graham Taylor, Brooke Stephen and Gillian Stewart have all provided efficient, professional service and the whole process has been simple and seamless every time.

I would highly recommend them.

21 August 2026
Rated 5 out of 5 stars

Throughout my journey in business and…

Throughout my journey in business and building wealth from a young age, I've always known one thing: working with the best in the field is key to success and growth.

David Mathieson is incredibly professional and always there whenever I need expert advice. My experience with the firm has been hands-down the best I've ever had. Highly recommended

20 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look