I don’t often write reviews but Hew thoroughly deserves this. I called for an urgent appointment as my boiler failed. He attended asap and did his best to resolve the issue in a timely manner. He... See more
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See what reviewers are saying
Huw’s the best plumber anyone could ask for. Over the past few years, he has helped us in emergencies, ensured our boiler is always safe, upgraded our radiators and more besides, always at a very reas... See more
Isaac was courteous and professional in fitting new taps in our bathroom and kitchen. When an unavoidable problem arose trying to remove one old tap that was pretty much corroded into place, he was ca... See more
Huw has been our plumber for four years. He is honest, reliable and always goes the extra mile. I admire his work, his ethics and integrity. He has worked very hard and has built a solid customer base... See more
Company details
Written by the company
Proud dad, Plumber and Heating installer of the year (Regional winner) 2022, 2021 and 2018. Trying to be the best i can for my customers and to set a good example for my apprentices and fellow tradesmen. Reasonably priced but always going the extra mile to give my customers value and bang for your buck. Educating fellow plumbers through my YouTube and Instagram pages . Specialising in heating problems , boiler repairs , very thorough boiler servicing, advice to reduce your energy bills, toilet repairs, tap replacement, emergency plumbing work and of course heating system installation for which I have been blessed to be judged heating installer of the year for Wales and northern Ireland for 3 years. I have now re located to Poole and hope to take my skills and customer service to the next level whilst still keeping the customers plumbing bill as low as possible through efficient working and doing it right the first time around.
Contact info
282 Herbert Avenue, BH12 4HY, Poole , United Kingdom
- +447875575168
- thornhillplumbing@gmail.com
- thornhillplumbing.co.uk
4.8
Excellent
41 reviews
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Outstanding quality and service for leaking shower
We were very fortunate to stumble across Thornhill Plumbing through one of their YouTube videos after our en suite bathroom was refurbished by a different company and the shower started leaking shortly after.
Our original fitter proved to be difficult to get hold of and Huw at Thornhill came to our rescue when we got in touch.
Huw explained what the issues were likely to be and despite being extremely busy, found us a slot and fitted us in for a visit within a couple of days.
Huw arrived bang on time on the day and set to work. He showed us where the shower was leaking which was exactly as he had predicted.
Whilst he was on site, we also mentioned another problem and, to his credit, he offered to look at this on the same visit rather than come back and charge us another callout. It must be really annoying when customers do this and I was grateful that Huw had no issue with adding additional work to the original job.
I found Huw to be very professional, knowledgeable, hard working and personable.
Huw grafted for several hours dismantling our shower, making repairs, reassembling and sealing everything and leaving everything neat and tidy.
After 24 hours we were allowed to use the shower and it was completely leak free as expected.
Huw clearly cares about his business, his customers and the quality of his work, which seems to be very rare these days and I would have no hesitation in recommending him and his company.
I also thought the cost of the job (which was under the original estimate) was extremely reasonable given the service levels, time spent and quality of work.
Thanks again, Huw - I look forward to putting more work Thornhill's way in the future.
23 August 2022
Unprompted review
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