Thomson Carter Reviews 6,674

Fantastic, efficient service. Thank you Yaseen for addressing my enquiry thoroughly."

Anas was very prompt and polite. I needed to edit my order and he gladly did this within few minutes and gave me the needed update.

I really love the long lasting fresh scent of Thomson Carter's fragrances. I'm really happy that my curiosity led me to make my first purchase. Even after numerous hand washing the delicate scent remains. The fragrances are not over powering, they are enchanting.

Yaseen was the best custimer service agent I have had the pleasure do deal with in some time.

excellent i highly recommend the quality of perfumes and body washes the service i received from Sameer was amazing will definitely be ordering again soon

Anas was an amazing person to work with. There was a problem with my order and Anas immediately fixed it. I have worked with other companies who have argued with me when orders were wrong, but Thomas Carter will ensure that everything is correct with yours. Absolute amazing costumer service!

Anas was a very responsive representative. Much appreciated!

Great as usual... Thank you!

I had sent a request on Saturday to change the address indicated. Given the Bank Holiday weekend I didn’t expect a response, let alone the resolution of the issue until sometime after the holiday. I was amazed and very pleased to receive a response from Sameer with acknowledgment and resolution of the issue. Really pleased.

The perfume was purchased for my daughter and she loved it. Delivery took a while but well worth the wait. The packaging was incredible, we both loved it. The little pillow was a nice addition. My daughter loves patchouli and loves the Lilium Blume and sample. Thank you very much. You have a life long customer.

Package came in damaged, no fault of Thompson Carter. I emailed customer service and communicated with Yaseen. Took care of the situation immediately and will be sending a replacement, order is already on the way. I am still looking forward to try Smoke & Mirror products, I'm very happy with the quickness in response and resolution... customer service means a great deal to me, and can make or break the situation...I am pleased. Thank you Yaseen. Steve M.

While I was purchasing a bottle of Lilian Blume; an unknown technical problem caused a code delay, then double charge to my credit card. I no sooner sent Thomson Carter off an email when I received a response from Yaseen, assuring me that they were aware of the situation and that it would be charged back within a day or two, thank you for the great service, I appreciate it!

Yaseen at Customer Services was very helpful with my order. Has my order coming in right away.

Ordering is easy and enjoying the fragrance of my body wash and perfume.

Brilliant customer service from Bilal. I noticed an item missing from my order, reached out over the weekend, and he had it sorted with a replacement sent out within hours. Can’t ask for more than that. Great customer service from a highly rated business. A+

Excellent product, super fast shipping!!!!!!!!!! Very pleased and I will be back for more!!

I had too Contact Customer Service about a Missing Parcel that had been left on my Doorstep it had gone missing I am more than Happy As They are Sending me out A Replacement and have been more than helpfull in contacting me with A reply too my Emails

I love the scents probably my top favorite! the only thing,
shipping takes long and have to be available for the delivery which is tough with a crazy work schedule thank you

What a fantastic customer service 😁 and a fantastic customer experience. I love the Lilian Blume perfume and was so disappointed when the spray wouldn’t work. I emailed my problem, and within 24hrs I had a response from Balil and sorted my query straightaway 👍😁