XSTANCE Reviews 770

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its effectiveness in alleviating various foot and back pains, with many noting significant improvement and comfort. The quality of the insoles is consistently highlighted, and the customer service is often described as excellent, with quick response times and helpful resolutions for orders and inquiries. However, some people were dissatisfied with the product, finding the arch support too high or the insoles too thick for certain shoes, which sometimes led to increased pain. A few customers also reported issues with customer service, including slow responses, unaddressed return requests, or incorrect orders.

What people talk about most

Product

Users describe positive interactions with the product, often calling it a "miracle" for pain relief from... See more

Quality

Consumers find quality to be positive, with many reviewers praising the insoles as a "miracle" for pain... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the excellent... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the quick and timely... See more

Order

People report positive experiences with order. Customers found the ordering process simple and easy, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some lingering heel pain even after using corrective insoles that had helped my plantar fasciitis, but hadn’t totally eliminated some heel pain. After about a week of wearing yours, I was basica... See more

Rated 5 out of 5 stars

These inserts helped correct an issue that developed over the past few years, after foot surgery. I felt the difference by muscle soreness in my shins and calf area. I was OK with this due to the info... See more

Rated 5 out of 5 stars

Xstance was very good about refunding me , when I accidentally had 2 orders. When I received product , immediately but them in my sneakers and wore them , what a difference !!!! My feet didn’t hurt... See more

Rated 5 out of 5 stars

Customer service made it very easy to return my insoles and have them credited back to my account. My husband seems to be doing well with his. I subsequently found out I have a torn gluteus maximus mu... See more


Company details

  1. Foot Care

Written by the company

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

770 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I must admit I was very skeptical

I must admit I was very skeptical. Everyone claims their product is the best or it will cure this or that but all bs. I've been using these insoles for just a little while and I had to admit they work. My whole body is feeling better, less pain in my knees, and hips.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

The relief is real!

I’ve worn the insoles for only a few days. I am able to take longer walks and my feet don’t hurt like they used to. I stand a lot at work and my feet don’t hurt at the end of the day. They really work!

19 August 2025
Unprompted review
Rated 4 out of 5 stars

Before I got the insoles

Before I got the insoles, I had significant pain in my left heel. That foot/ankle are definitely "out" of alignment. Since I got the insoles, pain is almost completely gone and since I walk ALOT, I am super grateful. Only thing holding back from 5 star rating is..time. Waiting to be sure foot is healed and pain doesn't return. Thank you

8 August 2025
Unprompted review
Rated 5 out of 5 stars

These inserts are amazing

These inserts are amazing! It's like I stumbled onto the product of a lifetime. Thank you so much for this much needed product.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Finally

I work 12 hr shifts and at the end of the day my feet were killing me. Tried other insoles but these worked at the end of the day on the first day I tried them. Highly recommend

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Insoles

Easy to order and easy to put in shoes, but it does take some slow getting body used to them. So I wear a couple hours a day and will gradually work up more time. So far they are comfortable and I hope it will help my knees and hips.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Very comp

I ordered some more because they have really helped my husband‘s feet so much that he thought hr would put them in all of shoes.

10 August 2025
Unprompted review
Rated 4 out of 5 stars

Excellent inserts

Excellent inserts. The slippers had no arch support that I could tell, using inserts with them not an option, otherwise would have given a 10. Got 50% refund and didn't have to return, transaction occurred with no problem.

2 August 2025
Unprompted review

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