I had some lingering heel pain even after using corrective insoles that had helped my plantar fasciitis, but hadn’t totally eliminated some heel pain. After about a week of wearing yours, I was basica... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
These inserts helped correct an issue that developed over the past few years, after foot surgery. I felt the difference by muscle soreness in my shins and calf area. I was OK with this due to the info... See more
Xstance was very good about refunding me , when I accidentally had 2 orders. When I received product , immediately but them in my sneakers and wore them , what a difference !!!! My feet didn’t hurt... See more
Customer service made it very easy to return my insoles and have them credited back to my account. My husband seems to be doing well with his. I subsequently found out I have a torn gluteus maximus mu... See more
Company details
Written by the company
XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
Contact info
844 S 800 W, 84062, Pleasant Grove, United States
- (800) 906-7255
- support@thexstance.com
- thexstance.com
4.6
Excellent
773 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Well I put the Xstance in my sneakers…
Well I put the Xstance in my sneakers and they have been working good on my hips, I don’t have that much pain anymore as I did.
17 November 2025
Unprompted review
Misleading pricing and poor customer…
Misleading pricing and poor customer service. Made a purchase for $34.95 which included free heel guide valued at $19.95 which included shipping and handling. Cost paid was $41.28 and very hard to finish payment without pressure watch other videos in hopes of you making add'l purchase. Was tax calculated based on the addition of the $19.95 free download and why wd $6.30 in tax be added to a $34.95 chge? Called and left msg, but no return. Bad business practices. Will not be ordering ever again.
2 November 2025
Unprompted review
Reply from XSTANCE
Hi Gladys,
We’re truly sorry to hear about your experience! This is absolutely not the kind of interaction we want you to have with us. Thank you for taking the time to share this, and we appreciate the opportunity to clarify.
The XSTANCE Heel Guide is indeed free, and while its value shows during checkout, a discount of the same amount is automatically applied, fully offsetting it. Plus, the shipping and handling is also completely free. In regards to the tax, it is not calculated from the $19.95 value. It’s determined by your state’s tax rules, which is something we unfortunately can’t control on our end.
We also understand that the video and promotional offers may have felt overwhelming. We run different promotions from time to time with the intention of giving customers more options, but we understand how it can sometimes come across as too much. Your feedback is incredibly helpful, and we’ll be sharing it with our team.
Lastly, our team works 24/7 as we always want to make sure we’re here for our customers. Our response time is typically within 24 hours, and we reply in the order messages are received. In some cases, emails may land in spam or junk folders, so it’s worth checking there as well.
We’re very sorry for the frustration this caused. If there’s anything you’d like us to look into or resolve for you personally, we’d love to help! Please feel free to reach out, and we’ll make sure you’re taken care of.
Warm regards,
The XSTANCE Team
Best product that works!
I have had a life of misery since my accident in 2006 and for the first time i'm able to walk and not be afraid of pain and actually have no back pain as well.....I just love these inserts and have ordered three more pair for my future shoes ....just this morning i looked at my shoes and they are actually straight not slipped to the side any more meaning i am walking the way i should even my doctor was amazed...thank you so much for making a product that is not very expensive and corrects what is wrong with my feet , hip, and back! I felt it within two hours of using them....
4 October 2025
Unprompted review
First I found out that I had misspelled…
First I found out that I had misspelled my own email address, which is why I hadn’t received an email that my order was placed. After giving my correct email address and a nice response that my order had been processed! I finally got my insoles yesterday and the work great! Thank you for the help!
6 November 2025
Unprompted review
First of all, I belong to AARP. Love reading the articals n one of them is "be a shoe snub." As we age our so called great body starts literally "getting old!" Bought expensive arch supports!
Have a great experience with Xstance che supports! I always have bought great shoes and ache supports! These work / do a good job/ can wearthenall day/ no trying to get use to them! A+
1 November 2025
Unprompted review
I am the most skeptical person when it…
I am the most skeptical person when it comes to these ads,but with a money back guarantee, how could I lose. My feet were killing me,I am a bigger guy, so any relief would be well worth it. Xtance saved me, to my surprise, they completely have helped me walk pain free! I even gave an extra pair to a stranger, that was hobbling and to her about my experience. I would recommend to anyone to give it a try, you will be pleased and relived by these insoles. Also, I tried all others in the past, and these were the first to ever work. Thank you!
15 August 2025
Unprompted review
These are amazing !!!
These are amazing !!!! Had pain in my legs and between my shoulder blades. Tried Xstance right before we went on a long cruise, walked over 19 miles during the cruise and did not have any pain!!! ordering two more pair today.
6 October 2025
Unprompted review
I was experiencing alot of foot pain
I was experiencing alot of foot pain, since the 1st day I put on Xstance, my feet have been pain free, thanks Xstance!!!
6 October 2025
Unprompted review
very helpful
at first I didn't receive any help but once I expressed that immediately there was an answer and a good one. 5 stars !
22 October 2025
Unprompted review
Helped plantar fasciitis pain
My plantar fasciitis was flared up again making walking painful, so I thought I'd give these insoles a try. Initially bought one pair to try. After seeing that they help so much to relieve the pain, I bought four more at a special price to put in all of my footwear. So glad I bought these insoles.
30 September 2025
Unprompted review
Great customer service!!!
Jason Lavelle was wonderful. Very responsive to my emails in a timely fashion. My experience makes me want to make another purchase from your company!
13 October 2025
Unprompted review
received product only days after…
received product only days after receiving the ticket
15 October 2025
Unprompted review
It really helped with the pain in my…
It really helped with the pain in my heel!
15 October 2025
Unprompted review
Helped with back and foot pain
These inserts helped correct an issue that developed over the past few years, after foot surgery. I felt the difference by muscle soreness in my shins and calf area. I was OK with this due to the information provided with the inserts. I have noticed an improvement in my back and foot pain. I atttibute these positive changes to this product v
17 September 2025
Unprompted review
Great product at a good price
Great product at a good price. I liked the money back guarantee, but do plan to keep them. Will most likely order another pair. I would do 5 stars, but the endlessly long videos to get to the checkout and then again after the purchase are really annoying.
17 September 2025
Unprompted review
Excellent purchase
Excellent, I’m able to stand longer. Feet and back hurt less.
8 October 2025
Unprompted review
CUSTOMER SERVICE WAS GREAT EVEN THOUGH…
CUSTOMER SERVICE WAS GREAT EVEN THOUGH I HAD ISSUES WITH THE INSERT ITSELF
8 October 2025
Unprompted review
As advertised
The insoles are as advertised but they seem to me to be different than those presented elsewhere and some are much cheaper - sorry.
11 October 2025
Unprompted review
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