The Wool Company Reviews 

1,221
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Back in 2018 I ordered a wool blanket from this company and it is still beautiful and in mint condition ten years on. I recently ordered a sheepskin, dove grey for my disabled husband to sit on. He s... See more

Rated 5 out of 5 stars

Ordered a small seconds sheepskin rug. Arrived quickly and well packaged. Lovely little rug, small yes, but perfect for what I wanted it for. And a beautiful blue. Would purchase from this company aga... See more

Rated 5 out of 5 stars

Bought a beautiful lime green lambswool shrug for my son and daughter in law who'd just moved home, goes lovely with their black leather settee, and daughter in law is delighted as green is her favour... See more

Rated 1 out of 5 stars

I chose The Wool Company and paid more than average for a pair of wool inner soles, thinking they would be a better quality then cheaper alternatives. After just an evenings wear, the wool had collaps... See more

Company replied

Company details

  1. Children's Clothing Store
  2. Baby Store
  3. Bedroom Furniture Store
  4. Living Room Furniture Store

Information provided by various external sources

We started The Wool Company making socks from kid mohair, the fleece shorn from baby Angora goats, but soon realised that there was a serious shortage of supply of high quality natural wool products of many kinds and started to develop our range. As well as selling to retail customers online we supply a number of corporate customers including world wide hotel chains, boutiques, stores, boutique hotels, breweries chains etc. Our wholesale division is relatively small but growing well, we now have excellent wholesale clients in the UK and abroad. At The Wool Company we have always felt that the the use of natural fibres for bedding and clothing is better in every way than petrochemical products and it is our mission to share our belief with the rest of the world that cares to listen. Our watchword is Quality: we source as many of our products as we can from the UK and most of our suppliers make their products in Britain and our famous sheepskins are mostly from Devon and Cornwall, but we also like to think that we supply the very best quality wool products from around the world so you can be confident that whatever you buy from us is of superb quality. We don't favour inferior UK products over better products from abroad. The Wool Company's priorities: High Quality ...... Value for Money ...... Local Sourcing. - Because of our low overheads you can also be confident of getting real value for money from us: you may be able to buy cheaper elsewhere but we don't believe you will get the same quality for the price! We are still a small company; the whole family gets involved in one way or another (our children have all helped with product testing, modelling, gift wrapping, packing and stock-taking and even art direction!) and, when the children are at school, our team totals eight. So if you contact us you will know you're getting a real personal service! Copyright © The Wool Company Higher Hill Farm, Cardinham, Bodmin, Cornwall, PL30 4EG


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4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,221)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt service, lovely quality products

I ordered the cotton cellular blankets and sheepskin rug, both lovely quality.
They arrived promptly and when I phoned with a query ahead of placing the order the customer service was really helpful.

16 April 2013
Unprompted review
Rated 5 out of 5 stars

Beautiful

I've just bought my second pashmina and I'm delighted with them. Although they may seem flimsy they are incredibly soft and warm and a delight to be wrapped up in. I wish I could afford one in every colour.

12 April 2013
Unprompted review
Rated 5 out of 5 stars

One of the few places to buy a pure wool blanket

I searched everywhere for a blanket for my Mum. Most are synthetic and I cannot image why anyone would put a synthetic fleece blanket on their bed. I know blankets are old fashioned but there is something wonderful about them, this one was a basic type, nothing posh (ie not cashmere) it is also light as well as warm which is ideal as my Mum is 80 odd and weighs virtually nothing.
As well as the product being good the service was exactly as promised.

9 April 2013
Unprompted review
Rated 5 out of 5 stars

Excellent...

I purchased a beautiful white lacy christening shawl which I had to change for a cream one. This was dealt with, no problems. Excellent products and excellent service.

7 April 2013
Unprompted review
Rated 5 out of 5 stars

Blanket heaven

Beautiful wool blanket, warm and toasty and lovely to look at, arrived speedily and well packed. Thank you.

5 April 2013
Unprompted review
Rated 5 out of 5 stars

excellent help on the phone

..i got excellent help on the phone regarding the colours as a couple of the colours looked similar..not only was the colour of the pashmina perfect but the quality is outstanding...i really do recommend when you next get around to buying something special...

3 April 2013
Unprompted review
Rated 2 out of 5 stars

All online shopping should be this easy!

I ordered a scarf for a sick friend living in the UK (I live in the US), and I was amazed that it was shipped out the same day I placed the order. The very next day my friend sent me a photo of her wearing the beautiful new scarf. She was very happy with the scarf, and I was so pleased by your fast service. Thank you!

2 April 2013
Unprompted review
The Wool Company logo

Reply from The Wool Company

Hello Mary
Thank you so much for your kind review. If you choose to use us again and were equally happy with our service I would be grateful if you gave us a 5 star review (out of 5) reflecting your experience. Generally a 2 star review indicates that the customer is unhappy in some way!
I am delighted you are happy with the scarf and that it arrived so quickly. (I assume the delivery address was in the UK!)

Rated 5 out of 5 stars

Quick, easy and great product

I'd first heard of the sheepskins from a friend visiting from Norway. I looked around but couldn't find one that was similar on the highstreet. They were all a little small or had a cotton lining which I didn't want. This one is great quality (no shedding of fluff), a good size and completely natural. I look forward to using it in a couple months. Delivery was prompt and without hassle. Very happy.

2 April 2013
Unprompted review
Rated 5 out of 5 stars

Quality, value and great customer service

I bought the knee rug as a gift for my wife's birthday. She was over-the-moon with it! We have a Land Rover and the heater is rubbish, my wife uses the rug everytime we go out and she loves it.
From my point of view, I was completly satisfied with the value for money, the excellent quality and the level of service and very happy that my choice of gift made my wife so happy!

1 April 2013
Unprompted review
Rated 5 out of 5 stars

Fast, efficient and friendly

The wool cocoon we bought for our soon-to-be-born baby arrived quickly and without issues. The cocoon itself looks lovely and I wish I had one for myself!

30 March 2013
Unprompted review
Rated 4 out of 5 stars

Love my wool blanket!

The blanket I originally ordered was not the colour I was expecting when it arrived so I sent it back and Wool Company agreed to replace with a different colour. The new one was delayed but I received emails regularly to inform me of progress. Its a very good quality blanket and a lovely bright colour. The range of colours, sizes and types of wool was impressive.

29 March 2013
Unprompted review
Rated 5 out of 5 stars

Excellent and true to their word

Both of my purchases were exactly as discribed. The softness is incredible and colours are true to picture. My daughter in law was absolutely thrilled to bits to receive the casmere baby shawl for her first baby and the scarf for me is soft, good length and great colour (Charcoal), the only disappointment I felt was that the scarf was not quite wide enough as it had been stretched on the model and looked wider. All in all the goods are fantastic and I will be back onto your website soon.

27 March 2013
Unprompted review
Rated 5 out of 5 stars

Quick, efficient service .....

..... ordered Sunday, received Tuesday.
Needed specific shade pale green cashmere wrap for upcoming wedding. Wool Company plus 1 other internet company had that colour but only Wool Company able to supply (and at a substantially lower price!). Online colour swatches accurate. Beautiful soft, pure cashmere at a very reasonable price. Very happy with purchase, looking forward to using it in April. 1st point of call should I want other cashmere products in the future.

27 March 2013
Unprompted review
Rated 5 out of 5 stars

Buy it - use it - love it

If you want wool duvets and pillows look no further than the Wool Company. Their service is prompt, safe and caring, the goods meeting all expectations and are of the highest quality.
I would recommend anyone thinking of buying, to just think about it no more, place your order and recieve the finest quality goods.
I have purchased my duvets for our beach bungalow so that in the summer temperatures will be regulated no one too hot or too cold. Thank you wool company.

26 March 2013
Unprompted review

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