The Whiz Cells Reviews 

298
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers had a great experience with this company. Customers consistently praise the service for being fast, easy, and efficient, often highlighting the quick payment process and clear communication. Many reviewers found the user experience to be smooth and professional, appreciating the provided prepaid labels and prompt evaluations. The payment process is frequently lauded for its speed, with funds often received on the same day or the next day after device arrival. However, some customers also noted dissatisfaction with the final offer for their devices, citing significant price reductions after evaluation due to alleged damage or condition discrepancies. These reviewers often felt that the initial quotes were misleading, and the company's assessment of their device's condition was inaccurate or exaggerated.

What people talk about most

Price

Consumers find price to be ambiguous, with many reporting initial quotes that were significantly reduced upon... See more

Product

Customers consistently note ambiguous experiences with product evaluations, with many expressing... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and planning to... See more

Payment

Clients share positive opinions on payment, frequently highlighting the speed and efficiency of the payout... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as fantastic, super, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

This company was so quick with everything! From their cash offer for my device which was much higher than a competitor’s to their providing the shipping label and instructions for mailing and the qu... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.2

Great

TrustScore 4 out of 5

298 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(298)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great transaction.…

Realistic expectations are key to selling anything. I was offered a fair price, higher than the completion, and I accepted. The day they received my phone, I had my payment in my checking account. Great transaction. I highly recommend the The Whiz Cells.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Come back to the best

I'm going to be honest I've checked other companies that buy phones and nothing comes close to the whiz cells Go ahead Go try other companies but I'm telling you you're going to come back to these guys because they are very honest if there's a problem with the phone and the prices that they give are actually and I mean more than I expected I always turn to these guys and shipping is so easy if you don't have a box or a label they send you out something that you can send back it is so easy I'm going to keep doing business with these guys they are the best

5 February 2025
Unprompted review
Rated 1 out of 5 stars

Slow intake of device and slow payout

Slow intake of device and slow payout. Also misquoted me the price in your possession. This is sick man

10 February 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Luis,

I am sorry you feel this way. But we received your device on Monday February 10th and paid you the same day.
We explained to you that your phone has a long, deep scratch on the screen and there a dings on the frame. You accepted the new offer and were immediately paid. If you disagreed we offer to send your device back to you at our expense.

Rated 5 out of 5 stars

Super fast payment

Wish I had known about them sooner I've used several vendors and none of them comes close to the service I received from Whiz Cells. Super fast payment within minutes, not hours, not days, MINUTES! I will definitely be using them again. Thanks, Whiz!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely satisfied

Let say this sold them 4 devices ranging from iPhone 12 pro max to pixel 7 pro to pixel 6 to one plus 9 pro. I received the quoted price on all them. Simple cause I take excellent care of all my devices everyone them are of premium quality. Can't speak for the rest of y'all. Have zero problems with them. Just wish they accepted Motorola devices. Other than that no problems

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Everything went smoothly as expected

Everything went smoothly as expected. I submitted a iPhone in excellent condition (rare but was always in a case with screen protector). They accepted and mailed me a check the day the phone was received for the amount agreed.

22 January 2025
Unprompted review
Rated 1 out of 5 stars

This Company is a fraud

I recently placed an order to sell my Galaxy Fold 5 after receiving a quote that deemed the phone to be in good condition. However, after sending it in, I received an email from their representative claiming that my phone had a dead pixel and light scuffs on the body. I suspected they were trying to lowball me, as they offered less than half of the original quoted price. I politely refused and requested the phone be returned.

When I received the phone back about three days later, the screen was completely damaged. I contacted the representative, who absurdly claimed that the damage was due to the supposed dead pixel. I have never heard such a ridiculous excuse to cheat someone. The representative also suggested I file a claim for the $100 shipping insurance, implying the phone might have been damaged during transit.

I am not one to quickly bash a company, but I strongly advise against ever using this company. I share my experience to prevent others from falling victim to this fraudulent business.

10 January 2025
Unprompted review
Rated 3 out of 5 stars

Process was very easy which is a solid…

Process was very easy which is a solid plus. However like many I felt my phone was in "good" condition but upon receipt was downgraded to "other"... losing half the original offer price.
Convenience led me to accept but I should have shopped around to receive a few more bucks.

2 January 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Richard,
Thank you for your feedback. It is genuinely appreciated and taken seriously. The issue with your phone was 2 fold. There are multiple noticeable scratches, but the main driver is poor battery health and will require a new battery. I hope the explanation is helpful. Thank you for giving us a shot.

Rated 5 out of 5 stars

I’ve had a great experience with this…

I’ve had a great experience with this company selling phones, completely no hassle once you’re educated how they operate. i do think think should have options for good phone conditions with bad battery so someone know what they getting into.

6 January 2025
Unprompted review
Rated 1 out of 5 stars

Received defective phone via Amazon

Received defective phone via Amazon. After repeated
attempts for refund Amazon stepped in to refund my money. It shouldnt have to be like this. This company
sells defective goods and keeps the money.

4 January 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

This is not how Amazon works. If we were at fault we would have to refund you and we would. We have requested to know who the customer is to resolve their issue. They did not reply. This may be a competitor and not a real customer.

Rated 5 out of 5 stars

100/10 Experience!

100/10 Experience!
Was looking for a site to sell my Galaxy S24 Ultra for the highest dollar and Whiz Cells was THE place! Made the shipping process easy to understand and got paid immediately thru PayPal!

31 December 2024
Unprompted review
Rated 5 out of 5 stars

5 STAR Service

Always use for selling all old tech. Quick payment and excellent communication. Best company to use and customer service is 5 ⭐️

26 November 2024
Unprompted review

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