Waste of time caused by AI chatbot
I enquired with the Waste Group for collection of a fallen sheep, since their page appeared in my Google Search. I messaged on Whatsapp and received a prompt reply to say yes, they could help collect my fallen stock. They asked for more details which i provided, and said they would get back to me, and then asked for the same details again immediately after, which made me suspicious I was talking to AI. I asked the question, and the chatbot confirmed it. Then they asked me if I would like to provide more information for the team to review my request, I asked what extra info was needed, and the reply was they had all they needed. Then shortly after, another message to say they couldn't help, with no reason given. Eventually a human responded (I think) to tell me they don't do fallen stock collections. Why advertise it on your website then? What a complete waste of time. Even if they could offer collections, I was in the process of booking elsewhere, since I can't stand being fed false information by AI chatbots. Give up on Ai and go back to proper human customer service.