The Walk-in Shower Co. Reviews 

62
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their helpfulness, detailed communication, and polite attitude, ensuring a completely smooth and reassuring installation process from start to finish. Consumers are also extremely pleased with the exceptionally high quality of the final product and the remarkably clean, tidy work environment maintained throughout the project. Some reviewers were not happy with occasional issues regarding missing materials, delayed schedules, or unexpected communication gaps with the office. A few customers also mentioned concerns about the aftercare service, incomplete cleanups, or unresolved complaints after the work was completed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting helpful booking agents and... See more

Service

Reviewers highlight positive aspects of service, praising the professional fitters and helpful staff who... See more

Product

Customers expressed great satisfaction with the final product, frequently praising the beautiful design and... See more

Quality

Clients share positive opinions on quality, frequently praising the beautiful and safe walk-in showers and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking staff were helpful on planning & recommendations on products for my full walk in shower room. Jorden my fitter was extremely friendly, helpful, & very knowledgeable on the work done. Also, cl... See more

Rated 5 out of 5 stars

This bathroom makeover was done for my parents who were absolutely thrilled with the result, apologies to our fitter who would have random hugs from my mum when she realised she would be having some o... See more

Rated 5 out of 5 stars

I can not over estimate the gratitude myself and my wife feel towards your company. You have transformed our old out of date wet room into a place of tranquility where we just don't want to leave. Rob... See more

Rated 5 out of 5 stars

Good experience from start to finish. Fitter arrived on time very friendly and respectful of my property. Got on with his job cleaned up after himself , politely answered my queries. Excellen... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

62 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(62)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

I was so glad that The walk in shower were recommended to me

I was so glad that The walk in shower co was recommended to me. From the initial contact with Linda who was incredibly knowledgeable and helpful, and the fitter who did a great job and had the most impressive work ethnic, I couldn't have been happier and would highly recommend them to anyone.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

I’d had 3 quotes before the walk in…

I’d had 3 quotes before the walk in bathroom company and from the quote to the installation I can honestly say what a great team of people everything happened when it should and very high standards and good quality materials all fitted to my requests 100% recommend this company for price and professionalism this has made such a huge difference for my wife’s care thank you so much

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Rob the fitter was a lovely guy

Rob the fitter was a lovely guy. I actually enjoyed having him around, I'm not very mobile and he was wonderful company and went out of his way to sort my bathroom to what I needed.
Tell him happy birthday tomorrow, I got him a card, that's the first time I've done that for a workman.
Great quality finishes and materials, small little issue tackled and resolved without worry.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Good experience from start to finish

Good experience from start to finish.
Fitter arrived on time very friendly and respectful of my property.
Got on with his job cleaned up after himself , politely answered my queries.
Excellent neat job done very happy with quality of work .

8 June 2026
Unprompted review
Rated 2 out of 5 stars

Excellant fitter, not company !!

I would use the fitter (Justin)in a heartbeat, worked too a high stadard nothing too much trouble for him. I wouldnt use the company again -
Didnt take rubbish away as agreed.
Tried charging twice for douche
Chased for payment sat/sun
Drip fed materials, even though got a garage for storage
Wrong materials sent

6 June 2026
Unprompted review
Rated 4 out of 5 stars

I have been waiting since April for a response... Due to this post the company responded to me very apologetic and the fitter came to gave a look at my issue and advise a solution.

I have been waiting since April for a response regarding my issue with the hot water since my new bathroom was installed still no response by the fitter who said he would come out and have a look and called and WhatsApp the company again but still no call back. Very disappointed now with the after care service.
You have a message from me today and a VM you can call me to discuss further.
This issue has now been sorted, it's a shame I had to resort to adding a poor review I would have preferred not to do this.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Five-star service from start to finish

Five-star service from start to finish. From the helpful office staff arranging a home visit with samples and measurements, to the hardworking fitters who transformed my old bathroom into a stylish modern space, everything was handled professionally and efficiently. The team worked tirelessly and always cleaned up after themselves. I’m absolutely delighted with the result and would highly recommend this company.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

We have just had our walk in shower…

We have just had our walk in shower completed today and we're so thrilled with the work. This was a no hassle job.
Our fitter, was Joel and was a pleasure to have him in our home, arrived early, got straight to the work, carpets protected, never intrusive and even vacuumed the staircase when he had finished. All in all, very professional 💯

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely chuffed

This bathroom makeover was done for my parents who were absolutely thrilled with the result, apologies to our fitter who would have random hugs from my mum when she realised she would be having some of her independence back. A safe clean lovely environment for them now. Would definitely recommend

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Just had our outdated bathroom…

Just had our outdated bathroom converted into a luxury walk in shower Justin our plumber was brilliant explained everything and made sure we were happy before leaving.he even bought his own vacuum cleaner.If you need a bathroom conversation use the walkinshowerco

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Bathroom remodeling.

I can not over estimate the gratitude myself and my wife feel towards your company. You have transformed our old out of date wet room into a place of tranquility where we just don't want to leave. Rob your fitter is not only an excellent fitter but also an excellent person to deal with. Nothing was to much trouble to complete the job. He is a credit to your company. I would highly recommend yourselves again to anyone that wants their bathroom remodeling. Thank you so very much.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent job

Excellent job. Looks stunning. Respected our new build home and works hard and with great care

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Over the moon with my new bathroom
Comunication from start to finish was very professional
The surveyor that came was very good at there job
Very informative and great ideas to make my bathroom work, the fitter was fantastic
His workman ship was top standard, and attention to detail can not fault at all,
Materials turned up on time for the fitter when he needed them.
I will be definitely recommending this company to all my friends and family
Thank you very much for your assistance on my project.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I have had an amazing service from the…

I have had an amazing service from the company right from quotation to finish. Every step I was reassured of what would happen and everything was completed in a timely manner. I couldn’t recommend them enough and thank you so much with helping us create our dream bathroom.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic friendly staff

Fantastic friendly staff, have been super helpful from the first day of contact.
Have gone out of their way to help us with everything.
Walk in Shower looks fab, great recommendations on products

14 March 2026
Unprompted review
Rated 2 out of 5 stars

I would definitely not recommend this company

I would definitely not recommend this company. Very poor management all they are interested in is taking your money the whole experience was a nightmare from day one. There fitter turned up at 10.30 and left at 3.30 and all he’d done was take a sink out and day 2 he took a tiled bath panel off. Then on the Wednesday another fitter turned up and from then on he was restricted to what he could do as all the materials hadn’t turned up and I was phoning there head office chasing the bits up for there fitters. I have noticed a lot of faults with the bathroom like laying a new cushion flooring over loose tiles and they are now sticking up through the floor which I did report to Lee but nothing was done plus there’s a chip in the shower tray where the fitters stacked there tools everyday. Iam going to seek advice from trading standards.

23 February 2026
Unprompted review
The Walk-in Shower Co. logo

Reply from The Walk-in Shower Co.

Hi Neil,

We have not received any communication with regards to any issues with your bathroom. If you could kindly contact us on 01283 365289 or email info@thewalkinshowerco.com we would be more than happy to help.

All of our installations are communicated as ‘week commencing’ and actual start dates are confirmed a few days prior once we know when each fitter will be complete on their prior project. This allows us to plan which week jobs will take place without putting our fitters under pressure to rush prior installations and focussing on great workmanship instead.

I can confirm that we communicated to you that your installation would start on the Wednesday but you stated we had to start on the Monday and that Wednesday was not good enough (despite us communicating your installation slot was week commencing) and so we had a fitter on site as much as possible on the Monday and Tuesday to make a start as you requested. Your lead installer then continued the installation from Wednesday as planned.

With regards to materials, it was noted at the point of survey that there was limited storage at the property and so the materials were drip fed to the fitter as best we could so that you did not have materials in your home for long periods of time. I can confirm that having spoken to your fitter he was not held up / unable to make progress at any point during installation as a result of not having materials.

He has also confirmed that the flooring has been fitted correctly (we are happy to return to address any concerns you have with your floor nevertheless). I can also confirm that your fitter sent progress photos to us at the end of every day and no tools were left on your shower tray and that it was protected throughout the installation. We have not at any point received any communication to say there is a chip in your shower tray. Had we of, it would have been dealt with promptly.

It’s disappointing that you have not communicated any of the above to us or given us the opportunity to rectify anything you’re not satisfied with.

Sam
The Walk-in Shower Co.

Rated 1 out of 5 stars

To be honest i wouldnt use them again

To be honest i wouldnt use them again. Worse company ever. Terreble workmanship. Awful attitude towards customer complaint. They both want the money but dont deal with customers complaints. Iv had the sealant sorted but not the panneling problem still got damp at the bottom of glass screen

27 February 2026
Unprompted review
The Walk-in Shower Co. logo

Reply from The Walk-in Shower Co.

We have requested further information through TrustPilot as we do not have any historical customers by this name and have not had a response to that request.

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