Vasstech Reviews 118

The customer service at Vasstech is absolutely outstanding. A special shout out to the customer service team that helped us out on Monday. If you are looking for a company that genuinely care about their customers and go the extra mile ,look no further.
Thanks guys for all your help

First class service every time.
Everyone works very hard to give a great service.
What more can you say?
A big thank you from me.

On 29thOctober 2025 VASSTech of Darlington started work on our VW TOURAN which had the cambelt/ timing belt broke. Alex, Nicholl and Naomi kept in touch almost every other day letting us know details of how repair work was going.
We live in Northern Ireland so information was very important for my wife and I. The work was complete in 4 weeks so we flew over to England to collect our car. Everything was great and all staff involved were very professional and very nice.
All I can say is VASSTech of Darlington went over the top to fix and help us the whole way through the ordeal.
Regards
R. Wells

Prompt polite efficient service at a reasonable price

A troublesome rear wheel bearing needed to be changed on my Audi TT.
James sorted a quote and booked me in and Scott made life so much easier by sorting a courtesy car on the day.
Can't thank Vasstech enough, the TT was a pleasure to drive on a 10 hour round trip, great service as usual !

Had my key coded today at Vasstech Northallerton and I’m really pleased with the service. I only booked it earlier this week and they replied to my email really quickly. The staff were super friendly when I arrived (good customer service is rare to find these days) and the whole process was smooth and hassle-free. Thanks so much! :)

Vasstech Durham (Belmont) - Ian and Ben, all all of the car specialists at work there - THANK YOU!

First rate, excellent service from the team at Vasstech Durham; from my very first conversation with Ian, to the long in-person process of investigating my car’s issue today, I was treated throughout, with the utmost respect and courtesy - none of this awful condescending treatment that many garages still favour, when interacting with female customers. Here in Durham, the highest standards of customer service are adhered to and carried out - everything explained in an equitable and respectful way; the customer kept in the loop throughout .

I can’t thank Ian and his team enough, and Vasstech National must be proud to have them as their representatives in this part of the country - thank you

Caroline

I am very grateful to Vasstech for sorting out the issue with my registration plate. They saw me the same day and were efficient and professional. Excellent service from start to end

Friendly and very helpful, took my Tesla in for MOT and sorted it with flying colours in an hour, spot on service

I take my Audi Q3 regularly for servicing and tyres- always good price for a great service, they're knowledgeable and Libby always very accommodating for my short notice requests! Thank you Vasstech Teesside!

Booked in for MOT at 9,30 on the Friday morning - called round on the Thursday to see if they could arrange for an earlier slot?
Offered if we brought it in at 7.30 (bear in mind they don’t officially open until 8.30) it should be ready for 9.00 …!
Dropped it off as requested and was advised they would contact when ready - went off had a coffee whilst we waited.
Received a text message from JAMES at ….8.25….
To advise MOT all done ready to collect.
What a brilliant service - from initially booking in over the phone to collection.
Yes we will definitely be back - HIGHLY RECOMMEND
Thank you
VASSTECH TEAM NORTHALLERTON

Such a great team. Always so obliging. Friendly and patient. On more than one occasion
they have come to my rescue when repairs needed in a hurry.
Very thorough and efficient.
Price wise, nothing is cheap nowadays, but Vasstech Northallerton came in ahead of other estimates and time frames. Add to that- convenience.
Many thanks to Scott, James and the nice lady at reception (sorry can't recall your name!)
I'll be back!

Had my Audi to Vasstech twice now, they are brilliant at what they do and the service they provide. Done my automatic gearbox oil change, and my MOT and service.
Highly recommend them, I wouldn’t take my car anywhere else. 5⭐️⭐️⭐️⭐️⭐️

I had a problem with the brakes on my car and needed to travel back to Kent as soon as possible. The team at the garage managed to squeeze me in despite being extremely busy and did a fab job. Thanks to you all for excellent customer service.

Didn’t have the best experience with my MOT here recently but after I complained the branch manager Abi reached out. She was so helpful and reassuring and took steps to understand the initial issue and arrange for my car to be looked at by herself and the foreman. The issue with the car is now resolved and I’m really happy with the customer service I received.

Excellent service which theses days is very rare!! Can’t recommend theses guys enough.

Thanks to James and the team. Fast, friendly and efficient service - what more do you need!

Have used Vasstech for a number of years after the local VW garage couldn’t diagnose a problem on my Golf with my indicators because their computer couldn’t see the fault. Vasstech were able to work out the issue just by description. Changed my car two years ago, but used the main dealer for the first service and MOT in case there was a problem. Went back to Vasstech this year - excellent service, as usual.

First service for my Audi A1.
Excellent customer service & half the price quoted by Audi service centre.
Will definitely use again.

My friend had difficulty in started her Audi TT she couldn’t unlock the steering wheel, anyway we contacted Vasstech at Northallerton and their manager called by on the way home and quickly sorted out the problem, super service.
Thank you Scott for all your help in our hour of need
Very best regards Marilyn