While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
TheVapor is a leading UK online vape shop offering high-quality e-liquids, disposable vapes, and advanced vape kits, trusted for its premium products and reliable service.
GJ3H+F4W, Southall UB2 4BD, United Kingdom, UB2 4BD, Southall, United Kingdom
2.5
18 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Same as everyone else, go to place order, captures payment and refuses to refund. Have multiple screenshots of them admitting their website is facing "technical difficulties" and still refusing to refund. Will be forwarding screenshots to trading standards
Do not make any purchases order with this company! The website needs to be removed to avoid more people making purchases and getting nothing! No email confirmation of order no items delivered no response to emails sent! Having to claim
My money back from my bank
Total scam!!! I’ve been waiting 3 weeks for any response, no order and no sign of a refund. Absolute joke.
Don't buy. Never received any confirmation of order. Took money. Never received my order. Plenty of messages later I finally got a refund after saying I would report them. They admitted it had not even been processed or sent. It was almost 2 weeks. Don't waste time or money
Didn’t receive confirmation order. Paid for next day delivery. Didn’t come. Issued refund only after chasing them asking if the order was issued. At least they are refunding me I guess
Shocking. As many others have stated, I made an order online and they took my money, but no order received! No reply to either messages or emails. Tantamount to theft. DO NOT BUY FROM HERE
Scammers!
Ten days after placing my order, I haven’t received either a confirmation or a tracking number. They don’t respond to emails.
Still awaiting delivery of my order, even though site says 24hr tracked. have had no confirmation or delivery notifications, have sent proof of receipt via WhatsApp and email and still had no response from either.
DONT BUY FROM THIS MERCHANT
i ordered my goods, no shipping details, no message, no email, NOTHING. tried getting in contact with them numerous times. NOTHING.
Terrible no correspondence took money and no goods deliveredessaged multiple times and now messages not going through dont buy from this site waste of time and money gone through bank recalled money as a scam good not recieved
Reply from TheVapor
We’re very sorry to hear about your experience. This is not the standard we aim for, and we’d like to resolve this issue as quickly as possible. Please contact our support team at support@thevapor.co.uk
or visit https://www.thevapor.co.uk/
so we can assist you directly.
Thank you so much for this vape am really happy 😊 😃 😀 I will only use these in future
Reply from TheVapor
We’re so happy to hear that! 😄 Glad you’re enjoying your vape, and we look forward to serving you in the future: https://www.thevapor.co.uk/
I bought a JNR P5 absolutely brilliant as well as delivering and packaging my order recommended to anyone 10/10
Reply from TheVapor
Thanks for your feedback! We’re thrilled you’re happy with your JNR P5 and our delivery and packaging. Really appreciate your recommendation! Check us out again: https://www.thevapor.co.uk/
Friendly customer service and fast delivery.
Reply from TheVapor
Thanks for the feedback! Glad you found our service friendly and delivery fast. Hope to see you again soon: https://www.thevapor.co.uk/
Very friendly and cooperative staff
Reply from TheVapor
Thanks! Really happy to hear our staff was friendly and helpful. Come by again anytime: https://www.thevapor.co.uk/
Reply from TheVapor
Thank you for your feedback! We’re glad you’re happy with our service and look forward to serving you again: https://www.thevapor.co.uk/
Excellent service and prices, great communication with the seller and also provided with tracking for my order. Will deffo use again.
Reply from TheVapor
We appreciate your kind words! It’s great to hear that you were happy with our communication, service, and fast order tracking. We look forward to serving you again soon: https://www.thevapor.co.uk/
I bought vapes from this store prices are very low compare to others and the costumer care is excellent and they provide fast delivery services
Reply from TheVapor
Thank you for your feedback! We’re glad you’re happy with our prices, service, and fast delivery. Visit us again at:
https://www.thevapor.co.uk/
BEST QUALITY VAPES PRODUCTS WITH VERY GOOD PRICE
Reply from TheVapor
Thank you for your feedback. We're really glad you liked the quality and pricing. Hope to see you again soon—visit us anytime at:
https://www.thevapor.co.uk/
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
