Very disappointing experience. The quality of the clothing I received was extremely poor — nothing like what was shown on the website. The fabric feels cheap and the fit is completely off. Custo... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Urban Mood is legit one of the worst places to buy clothing. They claim to sell authentic designer items but give u cheap, fake-quality clothes. Then, when u want to return it and ask for a refund, th... See more
I ordered 5 items back on 16 Aug, so far only received one item. Contacted customer service, back forward email 5 times, still the rest items hasn't been delivered. And customer service's answer was c... See more
AVOID AT ALL COSTS. Ordered what I believed to be a genuine Stussy hoodie at a reduced price of £66 from £120 in the Black Friday sale from their very genuine looking website….what I received wasn’t e... See more
Company details
Written by the company
THE URBAN MOOD | Streetwear Store
Contact info
Spain
- theurbanmood.store
1.4
Bad
478 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Refusing to give me a refund even…
Refusing to give me a refund even though the order has never been sent
7 December 2024
Reply from URBAN MOOD STORE
We’re sorry to hear about this situation, Deb. If your order hasn’t been shipped, we’d like to look into this further for you. Please reach out to us at info@urbanmood.es or check the status of your order under SUPPORT > TRACK MY ORDER on our website. We appreciate your patience and hope to resolve this promptly.
Very good prizes, Bad Shipping
Very good prizes, easily ordered. But I have been waiting for my packege over a month and I have not recieved it yet to this day.
2 November 2024
Reply from URBAN MOOD STORE
We’re sorry to hear about the delay with your package, Daniel. We aim to offer great prices, but delivery delays can sometimes happen, and we sincerely apologize for the inconvenience. Please check the status of your order in the SUPPORT > TRACK MY ORDER section on our website, or feel free to reach out to us at info@urbanmood.es so we can assist you further. Thank you for your patience!
Reply from URBAN MOOD STORE
We’re sorry for the delay with your order. We understand how frustrating this can be. Please check the status of your shipment in the SUPPORT > TRACK MY ORDER section on our website. If you need further assistance, don’t hesitate to email us at info@urbanmood.es. We’re here to help and appreciate your patience!
Will never use again
Ordered at the beginning of November, still not received (2nd December) Awful service and awful company
3 November 2024
Reply from URBAN MOOD STORE
We’re sorry for the delay with your order. We understand how frustrating this can be. If you need further assistance, don’t hesitate to email us at info@urbanmood.es. We’re here to help and appreciate your patience!
I still haven’t received my order
3 November 2024
Reply from URBAN MOOD STORE
We’re sorry for the delay with your order. We understand how frustrating this can be. If you need further assistance, don’t hesitate to email us at info@urbanmood.es. We’re here to help and appreciate your patience!
have not received item and no comms…
have not received item and no comms back from the company !
19 November 2024
Unprompted review
Ordered twice never received either
Ordered twice never received either
DO NOT BUY IT IS A SCAM!
Your reply is the exact I received from trying to email, then you just stop replying! It’s also the same thing every online warning about your company the public is complaining about.
2 November 2024
Reply from URBAN MOOD STORE
We’re sorry for the delay with your order. We understand how frustrating this can be. If you need further assistance, don’t hesitate to email us at info@urbanmood.es. We’re here to help and appreciate your patience!
everything went wrong !!!
everything went wrong !!!
delay in delivering, answers of customer service, quality of goods, impossible to get refund !
3 November 2024
Reply from URBAN MOOD STORE
Hi Elif. We’re sorry for the delay with your order. We understand how frustrating this can be. If you need further assistance, don’t hesitate to email us at info@urbanmood.es. We’re here to help and appreciate your patience!
I didn’t receive my things and now it’s…
I didn’t receive my things and now it’s more than one month ,,
3 November 2024
Reply from URBAN MOOD STORE
Hi Hala. We’re sorry for the delay with your order. We understand how frustrating this can be. If you need further assistance, don’t hesitate to email us at info@urbanmood.es. We’re here to help and appreciate your patience!
Do not buy from this company
I placed my order on 3 November and STILL HAVE NOT RECEIVED IT! It is 1 December, a month of waiting! I have emailed the company 3 times to be tols there is a hold up. Of over a month??!! Terrible customer service. I am worried now that I won't receive the order. Terrible.
3 November 2024
Reply from URBAN MOOD STORE
We’re sorry for the delay with your order. We understand how frustrating this can be. If you need further assistance, don’t hesitate to email us at info@urbanmood.es. We’re here to help and appreciate your patience!
Reply from URBAN MOOD STORE
Hi Mikkel, we’re sorry to hear about the long delivery time and your concerns about the product quality. We truly value your feedback and would like to make this right. Please reach out to us at info@urbanmood.es so we can assist you further. Thank you for bringing this to our attention!
Be patient
The item arrived eventually and was good quality, the tracking was poor and didn’t offer me any updates..
14 November 2024
Reply from URBAN MOOD STORE
Thank you David, for your honest feedback! We're glad to hear you were satisfied with the product's quality. We’re sorry about the lack of tracking updates and will work on improving this. If you have any concerns in the future, feel free to reach out to us directly!
Reply from URBAN MOOD STORE
Thank you Vicki, for your review! We’re happy to hear you loved the hoodie and its quality. We’re sorry about the slow delivery and are working on making improvements. Your feedback helps us a lot!
Don't ever purchase anything from these…
Don't ever purchase anything from these people - it's absolutely nothing but a skam.
I would give them -1 star if possible!!
15 November 2024
Unprompted review
I placed an order on 16th Nov and the…
I placed an order on 16th Nov and the order is showing as placed but nothing since. I’ve emailed to find out where my order is and had no reply.
Very concerned looking at previous reports.
I wish I had never ordered this item.
27 November 2024
Unprompted review
Do not order! AVOID AVOID!!
Do not order! I placed an order on the 9th November and still not received it. The tracking just states in transit. Tried to contact them along with several emails asking for a refund but nothing. Now raised a case with bank to try and get £141 refunded!
24 November 2024
Unprompted review
Fake goods
EDIT UM525518
Sent my order back as instructed to be then told I needed to pay for other fees on top of that even though the tracking said that they tried to deliver but was unable to. I am still waiting for my refund and really hoping paypal will sort
Fake goods, terrible quality, clothes smell. trying to get a refund is impossible. going through paypal.
21 November 2024
Unprompted review
Do not order
Do not order! Been waiting over a month for an item. So many emails asking for a refund but nothing. Now raised a case with bank to get money returned.
20 November 2024
Unprompted review
SCAM COMPANY DO NOT PART WITH UOUR HARD…
SCAM COMPANY DO NOT PART WITH YOUR HARD EARNED MONEY
8 November 2024
Unprompted review
Worst customer service ever!!
Absolutely shocking company to deal with. The worst customer service ever!!! They take weeks to come back, send duplicate emails countless times and then ignore any responses.
Don't waste your money
22 October 2024
Unprompted review
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