We stayed at this home for a wedding. The home was nice and clean. The only downfall we had was the thermometer sometimes would fluctuate on its on and we couldn't figure out why. Also, the alarm syst... See more
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Review summary
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Rented property about a year out. Molly and the TV staff kept me up to date with details along with potential promotions and deals. Travel day prior to arrival, notified by staff of gas leak found d... See more
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My family and I had a wonderful stay! The rooms were clean, the towels were fresh, and everything was spotless and well-maintained. From the moment we arrived, we felt comfortable, welcomed, and... See more
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I had a seamless experience with Jessica. She made everything simple and convenient. She let me know all costs to assure I was not missing anything in my budget. I would Highly recommend Top Villa. G... See more
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Company details
About Top Villas
Written by the company
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Written by the company
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Contact info
205 Town Center Boulevard, FL 33896, Orlando, United States
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The website was very nice and easy to…
The website was very nice and easy to follow and the agent very helpful with what I was looking for. When it came to booking very hard to get in contact with someone regarding confirmation of the booking. Not pleased at all so far
30 January 2026
Reply from Top Villas
Dear Taurrus,
Thank you for taking the time to share your feedback. We are glad to hear you found our website easy to use and our agent helpful!
However, we are very sorry for the difficulty you experienced when trying to get booking confirmation and we understand how frustrating that can be.
I will ask your Sales Agent to reach out to you directly to resolve this matter as soon as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
Kind regards,
Rachel - Top Villas
Very helpful and easy to book your…
Very helpful and easy to book your luxury vacation home Kedesh is the best!
5 February 2026
Reply from Top Villas
Dear Ashley,
Thank you so much for your kind words!
We’re thrilled to hear that you found the booking process easy and that you had a great experience. Kedesh will be especially happy to hear your feedback.
We truly appreciate your support and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Excellent website
Excellent website, Becky sourced us some great options and was very helpful and professional throughout the booking process. Hopefully the villa will live up to our expectations
31 January 2026
Reply from Top Villas
Dear Adrian,
Thank you so much for your kind words! We’re thrilled to hear that you found the booking process easy and that you had a great experience.
Becky will be especially happy to hear your feedback. We truly appreciate your support and look forward to welcoming you on vacation with us in the future!
Kind regards,
Rachel - Top Villas
Excellent customer support and care by…
Excellent customer support and care by Jessica. Extremely helpful when a smal lissue arose, supporting us with alternative solutions. Kept me up to date fully along the way Thank you Jessica 👍👍
1 February 2026
Reply from Top Villas
Good morning,
Thank you so much for your kind review! We’re delighted to hear that Jessica provided excellent support and took great care of you when the issue arose.
Keeping our guests fully informed and offering helpful solutions is exactly what we aim for, and Jessica will be thrilled to see your feedback.
We truly appreciate you taking the time to share your experience and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
I’ve used TopVillas on a few occasions…
I’ve used TopVillas on a few occasions now and customer service / travel advice together with the villa itself has always been great.
4 February 2026
Reply from Top Villas
Dear Mark,
Thank you so much for your continued trust in Top Villas!
We’re delighted to hear that our customer service, travel advice, and villas have consistently met your expectations.
We truly appreciate your loyalty and look forward to helping you create more amazing vacation experiences in the future!
Kind regards,
Rachel - Top Villas
I had the best with Shannon she worked…
I had the best with Shannon she worked with me for days months because of my family being undecided but Shannon worked with me until the final payment was made.
4 February 2026
Reply from Top Villas
Dear Angela,
Thank you so much for sharing your experience!
We’re thrilled to hear that Shannon went above and beyond to assist you and your family, patiently working with you until everything was finalized. Your kind words mean a lot, and we’ll be sure to pass them along to her.
We hope you have an amazing stay and look forward to helping you again in the future!
Kind regards,
Rachel - Top Villas
Reply from Top Villas
Dear Enyka,
Thank you for your kind words and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Sales agent was very attentive to…
Sales agent was very attentive to myself and my family needs
3 February 2026
Reply from Top Villas
Dear Ayana,
Thank you for your kind comments!
We hope you have a fantastic trip with us later this year!
Kind regards,
Rachel - Top Villas
Always clean beautiful house exactly…
Always clean beautiful house exactly like website photos absolutely no problems during our stay very safe community go every year would not stay any where else but top villas homes. Depending what you like houses for everyone needs...
2 February 2026
Reply from Top Villas
Dear Sharon,
Thank you for your lovely review!
We are delighted to hear that the home exceeded your expectations, from its pristine condition to the secure and beautifully maintained community.
Knowing that our villas continue to be your preferred choice year after year is the highest compliment we could receive and we look forward to welcoming you back for another stay soon!
Kind regards,
Rachel - Top Villas
The booking process was very smooth and…
The booking process was very smooth and the advice from Jessica was very informative and helpful. We have not yet stayed at our destination villa but so far so good!
28 January 2026
Reply from Top Villas
Good morning,
Thank you for your kind feedback. We’re delighted to hear that your booking experience was seamless and that Jessica’s guidance was both informative and helpful.
Providing a personalized service from the very first interaction is something we take great pride in and we look forward to welcoming you on holiday with us soon!
Kind regards,
Rachel - Top Villas
Gregory was very professional and…
Gregory was very professional and answered all of the questions that I asked. He then asked if I had any additional questions, provided me with a list of homes that were on sale as well for the month. Kudos to Gregory!!!
27 January 2026
Reply from Top Villas
Dear Lola,
Thank you so much for your kind words!
Gregory truly takes pride in being thorough and making sure all questions are answered. We’re glad he was able to provide helpful listings and support during your search.
We appreciate you taking the time to share your experience and we hope you enjoy your upcoming vacation with us!
Kind regards,
Rachel - Top Villas
Stephanie was very helpful
Stephanie was very helpful. I will definitely recommend top villas to anyone traveling to Florida.
31 January 2026
Reply from Top Villas
Dear Keisha,
Thank you for your wonderful feedback!
We’re so glad to hear that Stephanie was helpful and made your experience a positive one.
We truly appreciate your recommendation and look forward to welcoming you on vacation with us later this year!
Kind regards,
Rachel - Top Villas
Reply from Top Villas
Dear Lucy,
Thank you for your positive comments about our website.
We’re so glad to hear that our website was user friendly and made your experience a positive one!
We truly appreciate your feedback and look forward to welcoming you on vacation with us soon.
Kind regards,
Rachel - Top Villas
Shannon was very professional…
Shannon was very professional consistent with helping me find the right vacation home.
30 January 2026
Reply from Top Villas
Dear Moshe,
Thank you for your lovely feedback!
We’re so glad to hear that you found Shannon to be professional, helpful and that she made your experience a positive one.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
They have what you need
Becky was so helpful in finding us the prefect home to accommodate my family. She was super responsive and answered any questions I had pertaining to the home.
27 January 2026
Reply from Top Villas
Dear Shannen,
Thank you for taking the time to share your experience!
We are so glad to hear that Becky was helpful, responsive and able to assist your family in finding the perfect home. Providing excellent service is always our goal, and feedback like this means a lot to our team.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
All of the sudden cancelled
After asking several times to reconfirm that the villa was available on the dates i needed, and sending the final payment, i was contacted to ask to change the date since they were no longer available. I was able to cancel the final payment but still waiting on the deposit. With plane tickets purchased now have to try to find a new villa.
16 January 2026
Reply from Top Villas
Good afternoon,
Thank you so much for sharing your experience, and we are truly sorry for any inconvenience caused by this matter.
We completely understand how upsetting it is to have travel plans affected, especially when flights have already been booked. To clarify what happened on our end, the villa was placed on a complimentary 48 hour hold on January 4th, but the payment was only received on January 15th. Unfortunately, during that time the home was booked by someone else. Once we received your payment, we reached out right away to discuss the next steps and offer alternative dates/homes.
We truly regret any inconvenience this caused and appreciate your patience while everything is finalised. If there’s anything more we can do to assist you, please don’t hesitate to reach out and we'll be more than happy to help.
Kind regards,
Rachel - Top Villas
Reservation made but not guaranteed
Nothing went wrong at the moment, I am bit confused as to how you ensure payment is received. However there is no guarantee that the reservation is available from said property manager. This is discovered today when I called your customer service line to inquire about my reservation and what is the next steps.
28 January 2026
Reply from Top Villas
Dear Alexamae,
Thank you for your feedback and I apologise for any confusion caused.
To clarify our process; once we receive the funds from our customers, we immediately reach out to the property manager to confirm availability and secure the booking. As soon as confirmation is received, we update our guests without delay.
We understand the importance of clarity around reservations and availability, and our team is always happy to walk you through the next steps or provide updates if you contact customer service. We appreciate you bringing this up and are here to help ensure everything goes smoothly.
Please let us know if you need any further assistance, we can be reached on our helpline; 1-407-495-2595.
Kind regards,
Rachel - Top Villas
Top Villas bad experience
To whom behalf
7669 Fairfax Dr, Kissimmee, FL, 34747
I rented this property as I rented before others, but think the experience was sad, painful and disappointing
The house :
1 Very deteriorated ( sad to see a house like this abandoned)
2) Walls and doors dirty and scratched
3) The house was dirty inside and outside
4) Dead bugs behind the curtains
5) Broken curtains
6) The main living room window totally faded
7) The little barbecue ….for 32 people in theory?
8) The barbecue was dirty inside and outside and in a very bad condition
9) The outdoor table was covered with rodent excrement !
10) The outdoors chairs disgusting . We had to clan it !!!
11) The place where the barbecue was located just on the wall showed the walls plenty of fumes and greasy TV over the barbecue!!!!
12) Chairs inside some are broken including a tall one. There are liabilities providing such a dangerous stuff to renters
13) Lack of enough stuff for the kitchen. Please just take a look to the Teflon pan
13) Ice maker broken
Finally a special chapter for the “garage” plenty of funny things. Most broken , dirty and outdated. There is one connected to the electrical system that is overheating the installation, so it activates an alarm at anytime including at night and you have to find the way to stop the noises. Purely amazing
I can add more to the list, but it is time at home in Miami to enjoy we are back home and we left a place that it does not match our life standards
Thanks
Ricardo Leon
Sunny Isles, Fl
26 December 2025
Unprompted review
Reply from Top Villas
Dear Ricardo,
Thank you for your feedback. We are truly sorry that your stay did not fully meet your expectations, especially as a returning guest. We appreciate you taking the time to share your comments, as it helps us continue improving our property and guest experience.
The Property Management Team reviewed every reported issue. A housekeeping team conducted a professional clean and inspection of the property prior to your stay. In addition to this, the cleaners inspected the home on your check in day to address any specific areas requiring extra attention.
Regarding the grill, the unit at the property is exactly as shown in the listing and unfortunately, no alternative options are available.
The issues reported during your stay were a door code matter, cleanliness concerns and a request for a new BBQ. These concerns were all addressed during your stay by the Property Manager, however we offer our sincere apologies if you remain disappointed with the resolutions provided.
In recognition of these concerns, we have contacted you directly with a partial refund offer. We hope that this will go some way towards restoring your faith in Top Villas.
Thank you again for sharing your thoughts. We truly appreciate your understanding and hope to have the opportunity to host you under better circumstances in the future.
Kind regards,
Rachel - Top Villas
I wanted the best
I wanted the best, and clearly received the best so far. Lydia was outstanding I sorting my purchase out and sent all info quickly
27 January 2026
Reply from Top Villas
Dear Trevor,
Thank you so much for your kind words!
We’re thrilled to hear that Lydia was able to provide you with an outstanding experience and quick support.
Your satisfaction means a lot to us, and we’re so glad you received the best service possible!
Kind regards,
Rachel - Guest Relations Manager
Kedesh is an exceptional person
Kedesh is an exceptional person. I've worked with him several times now and he never falls short of providing exceptional customer service.
26 January 2026
Reply from Top Villas
Dear Sharon,
Thank you so much for your kind words!
We’re thrilled to hear that Kedesh consistently delivers exceptional service.
It’s always our goal to provide the best experience possible, and we’re so glad to know he has made such a positive impact for you!
Kind regards,
Rachel - Top Villas
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