The Thinking Traveller Reviews 1,200

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, professionalism, and willingness to assist with various needs, often going above and beyond expectations. The villas themselves are frequently described as spectacular, beautiful, and well-equipped, often exceeding expectations with their design, amenities, and stunning locations. The overall service, from initial inquiry to on-site support, is highlighted as excellent, with many appreciating the efficient communication and personalized assistance. However, some customers also noted issues with certain villa amenities, such as a lack of air conditioning in living areas, outdated facilities, or problems with hot water and general maintenance. A few other people also felt that some villa locations were less than ideal, citing noisy neighbors, construction, or being in run-down areas that required extensive driving to reach desirable spots. There were also occasional complaints about feeling rushed during departure and a desire for more proactive communication regarding local recommendations.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Location

Customers had positive experiences with location, often praising beautiful views and ideal settings. Many... See more

Quality

Reviewers mention positive feedback about quality, with many customers finding villas, amenities, and food to... See more

Facilities

Users describe positive interactions with facilities, with many reviewers praising the beautiful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spent one week at Masseria Cisterna Rossa in the Salento area of Puglia in mid Sept 2025. Pictures of this villa do not do it justice. It is large, very beautifully furnished and in outstanding c... See more

Company replied

Rated 5 out of 5 stars

Thank you The Thinking traveller for fixing the perfect holiday for us on Paxos. The villa lived up to and beyond our expectations and you gave us all the options for transport well in advance which t... See more

Company replied

Rated 5 out of 5 stars

Antonia was so helpful in 2024 when we were securing our Villa and switching from Sicily to Puglia. Francesco, upon arrival came to meet our group of 14 to explain and take care of any necessities at... See more

Company replied

Rated 5 out of 5 stars

If I could offer you 10 stars, I would! I don’t even know where to begin. Annabelle was incredible helping me choose a location and Villa. The villa was absolutely spectacular and exceeded every exp... See more

Company replied


Company details

  1. Vacation Rental
  2. Group Accommodation
  3. Vacation Home Rental Agency

About The Thinking Traveller

Written by the company

Since 2002, The Thinking Traveller has offered unique access to the most desirable villas in the heart of the Mediterranean. The company’s success – including being voted Best Villa Rental Company nine times at the Condé Nast Traveller Readers’ Choice Awards - is based on three founding principles: exclusive villas, unrivalled local knowledge and thoughtful personal service. We invite clients to leave their feedback following their return from holiday to ensure it reflects their overall experience with us.

EXPLORE GREECE
EXPLORE SICILY
EXPLORE PUGLIA
EXPLORE CORSICA

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The house and gardens were beautiful!

We were pleased with our welcome and introduction to the house. Ben was great with showing us everything. We could have used some printed info on the recycling but the housekeepers helped us sort everything out. We ordered the welcome dinner on our arrival night and it was fantastic, great to just enjoy the house upon arrival and be taken care of. Staff was responsive when we had an issue with hot water, problem was solved quickly and did not reoccur.

7 July 2025
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Reply from The Thinking Traveller

Thank you for your thoughtful review.

The option of a welcome dinner always helps ease you into your holiday and great to hear the team responded quickly to the hot water issue.

We will share your comments regarding the recycling and see if there is anything we can do to make this process easier.

The Thinking Traveller Team

Rated 5 out of 5 stars

Absolutely The Best

This is the best Villa specialist we have ever used, completely professional and quick to reply. Nothing was too much too ask and they will certainly be our go to Villa specialists going forward without any hesitation.

6 July 2025
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Reply from The Thinking Traveller

Thank you so much for the kind words - we work very hard to make sure everything is perfect, but its always wonderful to get such nice feedback.

The Thinking Traveller Team

Rated 5 out of 5 stars

Wondeful

Beautiful, refined and elegante house. The team was attentive and caring, impeccable service.

3 July 2025
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Reply from The Thinking Traveller

Thanks for such a lovely review and very pleased you enjoyed your trip with us.

The Thinking Traveller Team

Rated 5 out of 5 stars

The Thinking Traveller went above and…

The Thinking Traveller went above and beyond during our recent holiday to Anti Paxos and Paxos......they made us feel like their only guests and nothing was too much trouble...highly recommended

3 July 2025
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Reply from The Thinking Traveller

Delighted to hear all went well with your trip to Paxos and thank you for the kind review.

The Thinking Traveller Team

Rated 5 out of 5 stars

Excellent rental company

The quality of the properties is fantastic. The local partners of TTT are also very on target with a tremendous amount of help given to the needs of the renters.

9 July 2025
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Reply from The Thinking Traveller

Thanks for the review and pleased you were well looked after.

The Thinking Traveller Team

Rated 5 out of 5 stars

Excellent company

Great company. We were looked after every step of the way. The villa was outstanding in terms of facilities, decor and location. The local contacts in Lefkada were attentive and helpful, organising boat trips, restaurant bookings and replacing a coffee machine within half an hour of my text to report it. We were very impressed by the company and would definitely recommend.

9 July 2025
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Reply from The Thinking Traveller

Delighted to hear all the arrangements and villa lived up to expectations.

Its also great to know that when something went wrong (as things sometimes do) we managed to resolve it very quickly.

Thank you for taking the time to review us and for the recommendation.

The Thinking Traveller Team

Rated 5 out of 5 stars

Excellent Assistance

We received very helpful knowledge from the local team regarding sites, beaches, vineyards and restaurants. The local team also knew the house and the owner which presented a house that they collectively wanted to suit our needs.

22 June 2025
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Reply from The Thinking Traveller

Always great to hear such positive reviews of the local team - they really know the area and the villas!

Thanks also for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

Excellent villa experience

Prearranged transfers were on time and professional… local staff very helpful with sightseeing ideas and dinner reservations.. villa cleaning was excellent as well as all villa cooking was great…
Only item would be for a large group need more house keys to accommodate different schedules….

1 July 2025
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Reply from The Thinking Traveller

Great to hear all the extras worked well and you enjoyed your time at the villa. We will pass on the comments about keys to the villa owner.

Thanks also for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

Property is beautiful and the staff fantastic

Property is beautiful and the staff came through on boats and a chef. Very trustworthy and helpful!

1 July 2025
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Reply from The Thinking Traveller

Very pleased you enjoyed your stay and that the extra services all worked out well.

Thanks also for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

Everything was professional.

Everything was professional.

The staff including the chef at Ophira were exceptional.

30 June 2025
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Reply from The Thinking Traveller

Thank you for taking the time to review us and pleased you had a good holiday.

The Thinking Traveller Team

Rated 5 out of 5 stars

Unmatched Villa Stay with White-Glove Service

It was amazing to have local concierge support almost 24/7 to build us our itinerary, make restaurant and excursion reservations, and answer any questions we had about the local region.

The villa was beautiful and impeccably clean, and daily cleaning service including laundry was a major plus. Our whole family has been spoiled and now we can’t go back to just regular villa rentals elsewhere!

30 June 2025
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Reply from The Thinking Traveller

We try very hard to deliver the perfect villa holiday and its always great to hear when we have achieved this goal!

Thanks for the lovely review.

The Thinking Traveller Team

Rated 5 out of 5 stars

Thinking Traveler villa lived up to Expectations…

Thinking Traveler villa lived up to expectations. Beautiful & well maintained. Staffing frankly surpassed
what we had expected. Villa cleaned immacalately every day. Local staff great
Would definitely use TT again.

27 June 2025
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Reply from The Thinking Traveller

Always a delight to hear when a holiday lives up to high expectations.

Thanks for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

Sales and local reps very helpful

Sales reps and especially local Ionian island rep helpful and efficient. Villas very good quality.

1 July 2025
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Reply from The Thinking Traveller

Thank you for taking the time to review us - very much appreciated.

The Thinking Traveller Team

Rated 5 out of 5 stars

We have been going to Meganisi in…

We have been going to Meganisi in Greece with the thinking traveller for about 10 years now! Great company to travel with, the villas are wonderful and the island support with Rachel and Christiana is great. Any problems and they sort straight away. Thoroughly recommend this company and their villas!

1 July 2025
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Reply from The Thinking Traveller

Thank you for the review and as always delighted to hear you had a wonderful stay (again).

The Thinking Traveller Team

Rated 5 out of 5 stars

The right choice for our holiday

From the very first moment we contacted The Thinking Traveller, we knew that we had made the right choice for our holiday. The team was responsive, informative, attentive, and thorough. The villa was perfect for our needs and well-appointed for our stay. The local concierge and support team were particularly helpful in making reservations for activities and suggestions for the best restaurants and places to visit. Our stay was lovely from the first day to the last.

1 July 2025
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Reply from The Thinking Traveller

What a lovely review - thank you!

Sounds like everything went very well - we have passed on your comments to the local team.

The Thinking Traveller Team

Rated 5 out of 5 stars

The villa was spectacular

The villa was spectacular. Beautiful grounds and setting. The staff were wonderful. The Thinking traveler organization was extremely helpful, responsive and attentive. Every need was addressed. They made our vacation enjoyable and worry free.

24 June 2025
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Reply from The Thinking Traveller

Thanks for the review and very pleased all of the arrangements worked well for you.

A worry free vacation is always the goal!

The Thinking Traveller Team

Rated 5 out of 5 stars

We had an amazing holiday

We had an amazing holiday. The staff in head office and on the ground were fantastic.

1 July 2025
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Reply from The Thinking Traveller

Thanks for the lovely review - and very happy to hear your holiday went well.

The Thinking Traveller Team

Rated 5 out of 5 stars

Perfect villa, perfect service.

Fantastic villa on Paxos - Lithia - and perfect service by all over the phone and email and in person by agent on the island.

1 July 2025
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Reply from The Thinking Traveller

Sounds like you had a great trip to Lithia and very happy to hear the service all worked well.

Thanks for taking the time to review us.

The Thinking Traveller Team

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