The TCM Group Reviews 

377
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the exceptionally knowledgeable staff and inspiring trainers who always create a wonderfully supportive learning environment, delivering engaging interactive sessions with great expertise and enthusiasm. People also highlight that the course content is exceptionally well-structured, offering a perfect balance between theory and practical tools that are directly applicable to professional and daily personal life. Some reviewers were not happy with the course materials, noting that the initial information provided could sometimes feel confusing or automated, and suggested that more detailed case studies and relevant examples would be beneficial.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently highlighting their wealth of knowledge, engaging... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the engaging, well-structured... See more

Service

Users describe positive interactions with service, highlighting exceptional training sessions that are both... See more

Product

Customers consistently note positive experiences with product, describing the coaching course as practical,... See more

Quality

Consumers express great satisfaction with the exceptional quality of the course, highlighting its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend the Quality Conversations course to anyone - the day covered so many learnings and new ways of thinking things you thought you already knew. The course wasn’t dull, it explored va... See more

Company replied

Rated 5 out of 5 stars

I joined the three masterclass sessions covering Culture Catalysts, Redesigning People and Culture, and Culture as a Strategic Asset. Each session walked you through the simple methodology... See more

Company replied

Rated 5 out of 5 stars

Thoralf has been an excellent tutor for our first two days of our Leadership course. His explanations are engaging and thorough, with a very calm and approachable aura! I can take many things away fro... See more

Company replied

Rated 5 out of 5 stars

I took the 5-day mediation course with Marie Coombes. The course was very well-structured, striking the perfect balance between theory and practice. Marie was a brilliant instructor, who explained and... See more

Company replied


Company details

  1. Business Management Consultant
  2. Coaching Center
  3. Education Center
  4. Human Resource Consulting
  5. Mediation Service
  6. Training Centre

About The TCM Group

Written by the company

TCM putting people first

TCM is a leading global provider of mediation, investigations, coaching, conflict management, HR, culture change, turnaround and leadership consultancy and training services.

These companies are part of the TCM Group:

The TCM group Engage Leadership The Mediation Company Resolution Framework People & Culture Engage Coaching Transformational Culture The Investigation Company The People & Culture Association

Contact info

Join us at TCM Academy

At the TCM Academy we provide world-class training.

4.9

Excellent

TrustScore 5 out of 5

377 reviews

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4.9

All reviews

(377)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent facilitated conversations training

This course was by far the most useful and transferable course I have attended in my 26 year career. The course content was excellent and paired with demonstrated conversations undertaken by professionals and a course leader who answered all questions with experience and humour. I would absolutely recommend this course to anyone needing to hold facilitated conversations . It will also be useful in my personal life! Thank you

17 July 2026
Unprompted review
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Reply from The TCM Group

Hi Tracy, thank you very much for your kind review! Kind regards, The TCM Group

Rated 5 out of 5 stars

Engaging course

Really enjoyed my 5 day course with TCM under mediation. It had a good balance of listening but also practicing theories!

17 July 2026
Unprompted review
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Reply from The TCM Group

Hi Ava, thank you very much for your kind review! Kind regards, The TCM Group

Rated 5 out of 5 stars

Great course

Great course, great facilitator. Really enjoyed the 5 day mediation course with TCM delivered by Emma Goddard. The structure was clear, materials were detailed, theories were fantastic and very practical. I was very nervous at the beginning but i loved how the course naturally helped you learn the skills to be able to manage the practical sessions. thank you

8 June 2026
Unprompted review
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Reply from The TCM Group

Hi, thank you very much for your kind review! Kind regards, The TCM Group

Rated 5 out of 5 stars

5 day mediation course

I did the 5 day mediation course and highly recommend it. Very well structured and paced, it was stretching but supportive and helpful throughout. Really knowledgeable facilitator who was excellent. Feel very well prepared to go and begin my mediation journey

11 May 2026
Unprompted review
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Reply from The TCM Group

Hi SG, thank you very much for your kind review! Kind regards, The TCM Group

Rated 5 out of 5 stars

Great experience

Great experience

9 July 2026
Unprompted review
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Reply from The TCM Group

Hi Chusak, thank you very much for your kind review! Kind regards, The TCM Group

Rated 5 out of 5 stars

A great training session

A great training session with knowledgeable staff.

8 July 2026
Unprompted review
The TCM Group logo

Reply from The TCM Group

Hi Ed, thank you very much for your kind review! Kind regards, The TCM Group

Rated 3 out of 5 stars

Technology failures (our own!) wrecked the course

Since writing the initial review on the third July, TCM have bent over backwards to offer support. The technology failures were actually the responsibility of the company I work for; Landmarc Support Services. While there are still some issues to be discussed between Landmarc and TCM, I am assured that those discussions are happening and that a refresher in-person course is planned for the future.

Previous review - references to the tech failures have been removed.
This was a two-day course that was always going to be weak as it was on-line via Teams, so we missed a lot of body language and interactions, and included role plays - which are always going to be stilted and artificial to a greater or lesser extent.
The slide deck, which should have been available on the first day was still unavailable by the end of the second day.
The triad working did not work well. There was no preparation for people who had not worked in this way before.

3 July 2026
Unprompted review
Rated 4 out of 5 stars

Thoralf was an excellent trainer

Thoralf was an excellent trainer, very engaging and answered all questions in an informative way. Teams was somewhat 'glitchy' and this did make things frustrating but this was a good introduction to mediation.

3 July 2026
Unprompted review
The TCM Group logo

Reply from The TCM Group

Hi AC, thank you very much for your kind review! Kind regards, The TCM Group

Rated 5 out of 5 stars

Leadership Programme

Thoralf has been an excellent tutor for our first two days of our Leadership course. His explanations are engaging and thorough, with a very calm and approachable aura! I can take many things away from the course already. So far I already have a better understanding of dealing with conflict, empathy and quality conversations which I can apply straight way. I also feel I have more confidence in my ability as a manager. Thank you, and I look forward to our next sessions!

22 June 2026
Unprompted review
The TCM Group logo

Reply from The TCM Group

Hi Lisa, thank you very much for your kind review! Kind regards, The TCM Group

Rated 5 out of 5 stars

Very insightful and engaging course

Very insightful and engaging course. Feeling more confident to mediate with parties and building on my skills and career

11 June 2026
Unprompted review
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Reply from The TCM Group

Hi Hafsa, thank you very much for your kind review! Kind regards, The TCM Group

Rated 5 out of 5 stars

Tailor and practical

Tailor and practical - this is probably one of the best workshops I've participated in. Throughout the planning and delivery, TCM listened to our needs. The result was a workshop that felt personal, cathartic, and practical. The trainer was brilliant at distilling conversations, drawing out key themes and connections. This resulting in actionable next steps to changing our work culture - supporting us to have clearer boundaries to protect us from burn out.

3 June 2026
Unprompted review
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Reply from The TCM Group

Hi Kim, thank you very much for your kind review! Kind regards, The TCM Group

Rated 4 out of 5 stars

The group I was with were very lovely…

The group I was with were very lovely we helped each other and learnt from each other. The tutors were very knowledgeable and I feel as if I’ve learnt so much!

5 June 2026
Unprompted review
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Reply from The TCM Group

Hi, thank you very much for your kind review! Kind regards, The TCM Group

Rated 5 out of 5 stars

Quality service

Quality service. Great choice. Fast and easy.

21 May 2026
Unprompted review
The TCM Group logo

Reply from The TCM Group

Hi, thank you very much for your kind review! Kind regards, The TCM Group

Rated 5 out of 5 stars

What made the experience great was the…

What made the experience great was the supportive and relaxed learning environment, which made it easy to engage and build confidence throughout the course. The training was well structured, interactive, and practical, with plenty of opportunities to apply the skills in realistic scenarios.

I also found the guidance and feedback really helpful, as it allowed me to develop my understanding and feel more confident. Thank you to Rachael and Cam. 😊

11 May 2026
Unprompted review
The TCM Group logo

Reply from The TCM Group

Hi Samantha, thank you very much for your kind review! Kind regards, The TCM Group

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