SYN Global Cycling Club Reviews 113

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, comfort, and thoughtful design tailored for athletes. Many people appreciate the excellent customer service, describing it as friendly, reliable, and always ready to assist. The overall user experience, including the fit and aesthetic of the apparel, also receives strong positive feedback. However, some customers experienced issues with sizing, finding that certain items ran smaller than expected despite using size charts. A few people also reported concerns about product quality, such as threads coming loose or logos stripping off after a short period of use. Additionally, there were occasional mentions of slower delivery times.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the high quality of... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent craftsmanship, premium... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers describe the customer... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping, with... See more

User experience

People report positive experiences with the user experience. Many customers praise the great quality and fit... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SYN is honestly next level. The gear? Unreal quality—super comfy, durable, and you can tell it’s made with athletes in mind. But it’s not just about the gear. Their service is seriously amazin... See more

Company replied

Rated 5 out of 5 stars

SYN'S STYLE IS IDENTICAL, AND EVEN THOUGH I'M FROM MILAN, I FEEL PART OF A GROUP THAT RIDES EVERYWHERE, IN EVERY CORNER OF THE WORLD. I'VE BEEN USING THEIR PRODUCTS FOR A FEW YEARS NOW, THE FIT HAS IM... See more

Company replied

Rated 5 out of 5 stars

The Syndicate is more than just a cycling apparel brand – it’s a lifestyle. Their designs are sleek, modern, and built with true attention to detail, making every ride feel special. What really stan... See more

Company replied

Rated 5 out of 5 stars

Wow, I’m absolutely blown away by the incredible cycling apparel they’ve crafted! The contemporary designs in their collection are simply stunning. The quality is top-notch, with fantastic materials u... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

Based in Germany, the SYN Global Cycling Club designs and engineers contemporary cycling apparel with a community driven approach. At the SYN Global Cycling Club we are committed to protect the places we ride. From designing our collections, to sourcing fabrics and hand-made producing our apparel—each step is engineered entirely in Europe and made under the highest social and ecological standards. The SYN Global Cycling Club can be found at www.thesyn.cc and at selected stores throughout Europe, North & South America and Asia


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Perfect fit!

15 April 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Johan,


Sweet! Finding a brand and kit that´s perfectly right in terms of fit can be a tricky business, but I´m very happy to hear we made it right for you.

Enjoy the kilometers on the bike and who knows we see you on one of our events this year.


Best,
William

Rated 4 out of 5 stars

Excellent quality cyclewear great…

Excellent quality cyclewear great colour options comfortable just remember whatever you buy will be subject To VAT AND SHIPPING CHARGES payable before delivery

17 February 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey JR,

Thanks a lot for your review — really glad to hear you’re enjoying the quality, comfort, and color options. That’s great to see.

We also completely understand that additional VAT and shipping charges can be frustrating. Just to clarify, we ship all orders from Germany, and for destinations outside of the European Union, local import taxes and customs fees may apply upon arrival. These are set by the destination country and unfortunately outside of our control.

We always aim to be as transparent as possible, and you can find more details here: https://support.thesyn.cc/hc/en-us/sections/15006096884370-Shipping-Information

If you ever have questions before ordering, don’t hesitate to reach out — we’re here to help.

Best,
William

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Great fit and quality

16 March 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey C X,

Sweet! Happy to read you had a great experience.

Enjoy your season on the bike,
William

Rated 5 out of 5 stars

I’m very happy with my kit

I’m very happy with my kit. I’ll definitely buy and other one for this summer

16 March 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Sonia,


Love that! So happy to hear you´re enjoying your rides in our apparel. And who knows we cross paths on one of our events this year.

Enjoy your season riding,
Best,
William

Rated 5 out of 5 stars

Love them

Love them, want to try more

16 March 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Vic,


Thank you for that beautiful feedback, much appreciated!
Lots of great new pieces coming up this year, let´s hope we can keep you excited with great amazing designs!

Best regards,
William

Rated 2 out of 5 stars

We used the kit only 2 times and the…

We used the kit only 2 times and the "N" of SYN is already stripping off the kit.

8 March 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hi Michael,

Thanks for your honest feedback. Logos peeling off is definitely not the experience we want you to have with our kits, especially so soon after receiving them.

I’m glad we were able to replace your jacket with a new one. If you happen to experience the same issue again, please feel free to reach out to me directly and we’ll make sure it gets sorted: william@thesyn.cc

Best,
William

Rated 5 out of 5 stars

Superb products and fast shipping

Superb products and fast shipping

15 March 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Niclas,

Mega! Stoked to read you have a great experience with us. Enjoy your season on the bike.

Best,
William

Rated 5 out of 5 stars

Best performance

The fabric and design is just awesome! I don’t want to wear anything else anymore 🔥

15 March 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Theresa,

We got you!
Thanks for riding in SYN and see eachother on the road.

Best regards,
William

Rated 3 out of 5 stars

The wrong size top was delivered…

The wrong size top was delivered initially.
I don’t feel the colour is as described

30 January 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hi Sinead,

Thank you for taking the time to share your review and feedback, and I’m sorry to hear about your experience. I truly appreciate you bringing it to our attention. We’ll take it as an opportunity to improve both our delivery quality and how accurately our colors are represented in the product descriptions.

Wishing you a great season on the road!

Best regards,
William

Rated 5 out of 5 stars

Love my new gear

Fast and reliant customers service; love my new gear, have already taken it for couple of spins and I am more than happy; great stuff

15 February 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Raoul,

A happy rider on a bike in a SYN kit—reading feedback like that truly makes our day! We wish you many more great kilometers on the bike, and who knows, maybe we’ll cross paths at one of our events this year.

Best regards,
William

Rated 5 out of 5 stars

Excellent quality

Excellent quality
Good transport

5 February 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Valentin,

Lovely to read you´re a happy man in a SYN kit. Enjoy all the rides this season.

Best regards,
William

Rated 4 out of 5 stars

Great kit

Great kit, but got hammered on tax so be careful if ordering from the UK as you’d be best to do multiple purchases to keep under the threshold.

15 March 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Steve,

Great to hear you like the kit—that’s a big motivator for us to keep improving and refining our gear every year.

Since we ship from the EU to the UK, import taxes are unfortunately applied on arrival, and we understand that can be a bummer. We do our best to explain this as clearly as possible in our FAQs, but if you have any suggestions on how we could make this information clearer, you´re always welcome to let us know.

For our UK customers, you can find detailed shipping information here:
https://support.thesyn.cc/hc/en-us/articles/30920482442258-United-Kingdom

Best regards,
William

Rated 5 out of 5 stars

Cycling wear of the highest quality

Cycling wear of the highest quality. It feels like a second skin. For 30 years of my sports experience - one of the best.
In addition it's a great community and I'm glad to be a part of the club

11 March 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Dmytro,

That’s almost too wholesome to read—what a wonderful piece of feedback. Beyond developing apparel that people love to ride in, creating a place where people feel part of something bigger is one of the main goals behind our brand. So it truly means a lot to hear that you experience it that way. Thank you!

Enjoy the season on the road, and who knows—maybe we’ll cross paths at one of our events this year.

Best regards,
William

Rated 5 out of 5 stars

Ordered the wrong size

Ordered the wrong size. But no problem. I could easily return it and received the right size. The jacket just fits perfectly.

4 February 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Plücki,

First of all, I´m super happy to hear you appreciate our gear and the fit—that’s fantastic to hear. Getting the sizing right with cycling apparel, especially on a first order, can sometimes be a bit tricky, so we’re glad the size exchange went smoothly.

Enjoy the season on the bike!

Best regards,
William

Rated 5 out of 5 stars

Nice quality fabric and Responsive Customer service

Comfortable outfits (Training 2.0 Collection), feels nice quality fabrics.
Fast Shipping and responsive custumer service

3 May 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Marc,

Thank you for the nice words about our cycling apparel and service - giving you the most functional and high quality gear as well as keep our service top-notch is our mission every single day!

Have a great day!
Best regards, William

Rated 5 out of 5 stars

High quality

Fast shipping and the goods are from high quality. Nice and modern designs. Fits nicely.

14 October 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Steven,

Thank you for the nice words about our cycling apparel and product quality - giving you the most functional and high quality gear is our mission every single day. Super happy to hear you appreciate it.

Have a great day!
Best regards, William

Rated 5 out of 5 stars

Great vibe

Good looking style, amazing vibe and great people!

14 October 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Olivier

That's mega to hear! Thank you so much for your review and happy to welcome you to our events and ride together.

Have a great day!
Best regards, William

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