Best brand ever, never disappointed however one slight issue I face is clothing sizes especially when it comes to jeans I feel like an M would fit and S and an L would fit an M. But other than that I... See more
Company replied
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See what reviewers are saying
Ordered an item a month ago - still not despatched let alone delivered. Sending a 15% discount voucher isn’t really going to help as I won’t be ordering again Shame because some of the items are... See more
Company replied
I had been looking for some oversized sweatpants and I couldn’t find them anywhere. I stumbled upon supermade and I was immediately hooked on the variety that they had in their store. I placed an orde... See more
Company replied
Good day I’ve purchased 8 items from Supermade an 3 of the items are small and I want to send them back as I’m shopping from South Africa i want to return the items but the email address is blocked. T... See more
Company replied
Company details
Written by the company
At Thesupermade, we take inspiration from rappers and street fashion. Our curated collections for all genders are assembled combining contemporary and classic.
Contact info
United States
- info@thesupermade.org
- thesupermade.com
Breach of guidelines
Reply from Thesupermade
Hi Laquavia Rolle,
Thanks so much for your positive review! We're delighted that you enjoyed the product. Please don't hesitate to reach out if you need any assistance in the future.
Horrible clothes
Horrible clothes. Quality it’s really low. It is almost imposible to return your purchase.
Don’t buy here.
27 July 2026
Unprompted review
Reply from Thesupermade
Hi Jonathan Bouzali,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, and since we can't provide your order details here in public for security reasons, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
Is been a week I placed my ordered and…
Is been a week I placed my ordered and yet there is no update on my order, for a week my order is still waiting for details
30 July 2026
Unprompted review
Reply from Thesupermade
Hi Theophilus Gyamfi,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, and since we can't provide your order details here in public for security reasons, kindly provide your order details (email and order number) through any of the following methods:
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
Satisfied with my purchases, only minor complaints
Cool products and good quality for a reasonable price, and they have good sales often. Items came on time and as expected. Pieces run a little large, but I don’t mind too much. Only complaints I have are that the order tracking can be a little unreliable and customer service doesn’t respond to emails very promptly. Overall a good company. Would recommend.
27 July 2026
Unprompted review
Reply from Thesupermade
Hi Blake,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have enhanced your experience.
Reply from Thesupermade
Hi Ivan Babyč,
We truly appreciate your kind words! Thank you for choosing us and for taking the time to leave a review.
absolutely love their style
absolutely love their style! good quality products and very reasonably priced. i got so many compliments from random people on the street! items delivered to you quick and easy!
26 July 2026
Unprompted review
Reply from Thesupermade
Hi DD,
Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and brought you joy. We take great pride in creating products that meet and exceed our customers' needs and desires.
Have a great day!
A Genuine Company, Just a Negative PR
I don't understand the negative campaign against Thesupermade. I have ordered from them twice and their items were exactly as they mentioned.
Sometimes, there's a good amount of delay in receiving the package. I would appreciate it if I received orders on time, but the site is not a scam.
PS, this is my only time reviewing a company on Trustpilot because I believe the company is genuine but marred by bad campaign, for reasons I don't understand
7 May 2026
Unprompted review
Reply from Thesupermade
Hi Qasim bin Mehmood,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you like our products and that they met your expectations. We're committed to offering high-quality products that bring joy and satisfaction to our valued customers like you. Your positive feedback is a huge source of motivation for our team to continue pushing the boundaries of excellence and delivering top-notch products. We feel privileged to have you as part of our community of satisfied customers. Here's to more positive experiences in the future!
Delivery times
Does anyone know roughly how long delivery takes? I’m tracking through ‘shop’ but it doesn’t seem to be updating me. I’m in the UK and ordered 4 days ago.
22 July 2026
Unprompted review
Reply from Thesupermade
Hi Phelan Jeffery,
Thank you for taking the time to share your positive feedback. We truly appreciate your support. Regarding your concern, the usual transit time is 7–15 business days. If you want additional information about your order, please feel free to contact us for further assistance.
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
Don’t buy from the company
Don’t buy from the company. Their items can come faulty and when it’s the companies faulty they don’t adhere to their own policies! If your stuck contact your bank to avoid talking to these scammers
Edit: don’t listen to their PR response the don’t follow their own policies and can’t be bothered to reach a reasonable solution
26 June 2026
Unprompted review
Reply from Thesupermade
Hi Tamara,
We sincerely apologize for any inconvenience we may have caused. Our customer service team is doing its best to provide the best solution for your concern. If you have already sent emails about your concern, kindly wait for our team, and we will send a response as soon as possible. Or if you have any concerns, please get in touch with our customer service team for further assistance.
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
great quality and prices
great quality and prices. Delivery was fast for oversees as well
20 July 2026
Unprompted review
Reply from Thesupermade
Hi Ben Walter,
Thank you so much for your wonderful review! It's gratifying to know that our products have met your expectations. We take great pride in creating products that meet and exceed our customers' needs and desires.
Have a great day!
Very cool clothes and quality
Very cool clothes and quality. Honest website
19 July 2026
Unprompted review
Reply from Thesupermade
Hi George-Viorel Ureche,
Thanks so much for your positive review! We're delighted that you enjoyed the product. Please don't hesitate to reach out if you need any assistance in the future.
Good quality and clothes fit perfectly!
20 July 2026
Unprompted review
Reply from Thesupermade
Hi Ja'Liyah Harper,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have enhanced your experience.
Have a great day!
Great quality and great service.
3 July 2026
Unprompted review
Reply from Thesupermade
Hi Josiah,
Thank you so much for your wonderful review! It's gratifying to know that our products have met your expectations. We take great pride in crafting items that not only meet but also exceed our customers' needs and desires.
Have a great day!
Broken checkout system and awful customer service
I ordered a customised football jersey that was supposed to feature a specific name and number. When the item arrived, this customisation was not there.
After investigating their checkout page on both mobile and desktop, I discovered a major technical bug on the Supermade website. When you enter your custom text fields, the website simultaneously activates a "Customisation: No Customisation" tag in the shopping cart. This coding conflict overrides your input data and sends a blank order to their backend database.
I sent customer service direct video and screenshot evidence of their website glitching and contradicting itself in real-time. Despite this undeniable proof, their support team completely refused to take responsibility. Instead of fixing the error or sending a replacement, they repeatedly blamed my data entry, tried to force me to pay international return shipping for their website's mistake, and offered insulting partial refunds and store credit to try and make me go away.
Their customer service team is incredibly unhelpful and completely loops in standard script deflections. I have had to escalate this matter to UK Trading Standards and formally open a chargeback dispute with my bank to get my money back.
If you are buying a standard item, you might be fine, but absolutely avoid using their customisation features until they fix their broken checkout system
Update following merchant response:
In their reply above, Supermade publicly admits that there IS a "display issue" on their website where "Customisation: No Customisation" appears simultaneously alongside custom text.
Claiming a coding error that forces a "No Customisation" flag onto an order somehow "does not affect" the submission process is completely illogical. This display bug IS the reason the backend order strip happened.
Rather than fixing the acknowledged website bug, taking accountability, and shipping a replacement, they are doubling down on gaslighting the customer. The evidence speaks for itself, and the matter remains with my bank and Trading Standards..
9 July 2026
Unprompted review
Reply from Thesupermade
We understand your concern, and we would like to clarify this matter again.
As we have explained previously, we have also provided testing screenshots for reference. Although there is a display issue on our website where "Customisation: No Customisation" appears, this does not affect the actual customization information entered by the customer.
You can test it yourself: once you enter a custom name or number and add the item to your cart, the customized information will be displayed, while "Customisation: No Customisation" may still appear at the same time. These two fields can exist together, and the customization details will still be submitted correctly.
After reviewing your order, we confirmed that no customization information (name/number) was submitted with the order. Therefore, the item was processed without customization based on the information received in our system.
We appreciate your understanding and hope this explanation helps clarify the situation.
We respect your concerns and have carefully reviewed the evidence you shared. However, based on our testing results and the order data we received, we are unable to conclude that there was a system issue that prevented your customization from being submitted.
Denim shirts and shorts
I got a few denim shirts and a pair of shorts. The quality is really nice and the look is very unique and they are now my favorite shirts. The sizing is a bit tricky pay close attention. I got size large shirts and the fit is good, but a little baggy. The shorts were size large but the waist was very small. I reached out to return them, I was already aware I would have to cover the shipping. they responded quickly and with some cool options of just keeping the shorts and getting some money back or a store credit. I ended up getting the credit and applied it to my account the same day.
To Supermade: Please provide better sizing details with dimensions and free returns would be more appealing. Thanks.
1 July 2026
Unprompted review
Reply from Thesupermade
Hi Sam Winters,
Thanks so much for your positive review! We're delighted that you had a wonderful experience. Please don't hesitate to reach out if you need any assistance in the future.
These guys have great quality of…
These guys have great quality of clothes they are super fast with shipping & they have clothes on their website like I have never seen before u will not find these items nowhere else!
19 July 2026
Unprompted review
Reply from Thesupermade
Hi Maurice,
Thank you so much for your wonderful review! It's gratifying to know that our products have met your expectations. We take great pride in creating products that meet and exceed our customers' needs and desires.
Have a great day!
Top quality !!!
10 July 2026
Unprompted review
Reply from Thesupermade
Hi Raffaele Magliuolo,
Your positive feedback made our day! Thank you for trusting us, and we hope to see you again soon.
If could put Zero stars I would.
If could put Zero stars I would.
Terrible customer service.
Bad quality/fit so returned after they finally responded.
I had to pay to return.
The item has been delivered to P.O since end of June and they've not bothered collecting it.
Gave them tracking number and all info required.
25th July new information
I followed the response given by Thesupermade
No response from info email, WhatsApp gave another email but no response either.
Order info Mali Ade
Order number
TSM22508699
Return request RMA#IFQT1BO5
This returned item has been waiting for you to collect since 30th June 2026.
5 June 2026
Unprompted review
Reply from Thesupermade
Hi Maria Brown,
We sincerely apologize for any inconvenience we may have caused. If you have already sent emails about your concern, kindly wait for our team, and we will send a response as soon as possible. Or if you have any concerns, please get in touch with our customer service team for further assistance.
Email: info@thesupermade.org
WhatsApp: +1 216 673 5505
Call: +1 833 959 4029
I appreciate your cooperation!
Good quality Good looking
I really like this company they got good quality clothing, and the designs are very up to style and to my liking. I will continue to support.
17 July 2026
Unprompted review
Reply from Thesupermade
Hi Debinnair Bowen,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words mean a lot to us and motivate us as we continue to deliver the best products.
Have a great day!
Reply from Thesupermade
Hi Marco Tempesta,
Thank you for taking the time to share your positive feedback. We truly appreciate your support and are pleased to know that you’re satisfied with your order.
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