We are luthiers and normally get our supplies from a distributor abroad however another Brexit benefit and it has been delayed .. We needed strings fast and received exactly what we needed within 24... See more
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I was very disappointed with the customer service of String Zone. I am interested in a high-end carbon fiber violin bow and sent email for enquiry. Unfortunately, no reply so far despite 3 em... See more
Company replied
I have bought a number of items from String Zone (a viola case, strings, peg paste, etc.) and the customer service is always excellent. They are also very easy to get hold of (by phone and email) in c... See more
I'm a professional violinist in the UK and have used String Zone for years. Super reliable, helpful, fast delivery.
Company details
Written by the company
The UK's leading online violin shop selling string, cases and all accessories for violin, viola and cello. Famed for its high quality service. Free UK Postage!
Contact info
5 Commerce Way, BN15 8TA, Lancing, United Kingdom
- 01903 942630
- sales@thestringzone.com
- thestringzone.co.uk
4.3
Excellent
37 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Super reliable, fast delivery
I'm a professional violinist in the UK and have used String Zone for years. Super reliable, helpful, fast delivery.
1 April 2026
Unprompted review
Disappointed Customer Service
I was very disappointed with the customer service of String Zone. I am interested in a high-end carbon fiber violin bow and sent email for enquiry. Unfortunately, no reply so far despite 3 emails were sent in the past week. How could I place order for a high-end violin bow without any communication with customer services.
Message time line:
1. 24 Feb 2026: 23:00 HK time
2. 25 Feb 2026: 9:30 HK time
3. 26 Feb 2026: 23:21 HK time
You should be able to locate them in your email account. I could send copy of messages to you if needed.
I just send an email for enquiry on 5 March: 9;30 HK time. Hope to receive String Zone soon.
24 February 2026
Unprompted review
Reply from The String Zone
We are very sorry to hear you have not received the service expected. Please be assured we have looked into this, to establish what may have happened, but cannot find any trace of your communications. If you would like to try again our team is here to help. please email sales@thestringzone.com or give us a call on 01903 942630.
An impressive range of products, knowledgeable staff, and reliable service
As a professional violinist and violin teacher to all ages, I have been regularly using Stringzone’s services for over 20 years.
There is an excellent choice of viol-related equipment, all very competitively priced.
Their staff are all very knowledgeable, and if there is ever a problem, they are eager to help
28 April 2025
Excellent service.
I am a regular customer of The String Zone, and they provide an excellent service with a full range of products, all with a good discount.
12 November 2025
Unprompted review
Always a great product
Always a great product.
Always swiftly processed too. Great strings. I wouldn't use anyone else.
28 August 2025
Gigging musician.
As a gigging musician I've used this company many times for fiddle strings.
Their prices are competative and the delivery service is second to none.
I'd highly reccomend The String Zone.
29 May 2025
Unprompted review
Highly Recommended
I can't praise Max and Emma at The String Zone highly enough. Very quick to respond, process orders and sort delivery in no time.
Very professional and friendly, highly recommended.
27 May 2025
Unprompted review
As ever
As ever, great service - easy website and ordering, good prices, fast dispatch and delivery. Happy customer and recommended 🙂
17 April 2025
Sent exactly what I ordered on time
Sent exactly what I ordered on time. They are just very reliable.
23 April 2025
Very reliable service as always
Very reliable service as always. My order arrived promptly and I’m a very satisfied customer.
2 March 2025
Brilliant service!
11 March 2025
A great range and excellent service.
6 March 2025
Sent me tons of spam
Sent me tons of spam even though I didn't sign up. Keep on emailing about 'points' too. You don't have my permission to do this and it's not legal
27 February 2025
Unprompted review
Reply from The String Zone
Hi Dan, Please feel free to contact us directly at sales@thestringzone.com and we will be able to remove you from our marketing and points reminders. We apologise if you've been signed up inadvertently.
As usual quick and brilliant service…
As usual quick and brilliant service which we all appreciate
10 February 2025
Super fast service and delivery
Super fast service and delivery. Very reliable business to buy from. Highly recommend.
5 February 2025
Kun spares delivered just in time for…
Kun spares delivered just in time for my gender music session.
(5 stars for StrZn, 1 star for Voice-typing software)
7 February 2025
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