The Strap Tailor Reviews 5,187

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting the excellent materials and beautiful designs. Many appreciate the wide variety of options, including custom-made straps, and find the products to be well-made and comfortable. The service is frequently described as first-class, with quick delivery and excellent communication, often exceeding expectations. However, some customers experienced issues with international orders, citing problems with delivery and customs notifications, leading to frustration and shipping costs being withheld. A few also noted minor quality inconsistencies or sizing issues with certain straps, which was disappointing.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, craftsmanship, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality, premium... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the professional and... See more

Order

Customers consistently note positive experiences with order, praising the easy and fast ordering process with... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I won’t even consider using another company for my watch straps. I have purchased six premium ribbed military straps from David & his team and each one has been extremely well made. Many people have c... See more

Company replied

Rated 5 out of 5 stars

This will be my 4th strap from The Strap Tailor and I am always impressed. My most recent purchase was a Badalassi Wax - Tan Brown strap which I have put on my Seiko 5. Really lovely strap, qualit... See more

Company replied

Rated 5 out of 5 stars

Bought my 2nd strap from the Strap Tailor, the first for my Grand Seiko, this one a sale strap for my Longines Moon Phase triple calendar at half price. Blue Ostrich leather looks fantastic and top qu... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, high quality product at a good price, I had an aquaflex deployant 19mm tapering to 16mm for my grand seiko, my preference would have been a less dramatic tapering to say 18mm as in... See more

Company replied


Company details

  1. Watch Store
  2. Leather Goods Manufacturer
  3. Leather Goods Store
  4. Watch Repair Service

Information provided by various external sources

A small British brand specialising in handmade watch straps. We share your passion for horology and make artisan leather watch straps for all watches, all handmade and hand-stitched!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing service.

Amazing service when I had the smallest of issues. David resolved the issue immediately and went above and beyond what I was expected. 100% would recommend and will purchase again. Product wise the straps are great quality and you can see the effort that goes into producing them.

26 March 2026
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Reply from The Strap Tailor

Thank you Mark for your kind review, so pleased we were able to help and you are so happy with your order. We hope to see you again soon. All the best David and the team

Rated 5 out of 5 stars

Military style straps from The Strap Tailor

I now have around ten nato style straps from The Strap Tailor which I interchange on my field and dive watches. They are of a higher quality and are more aesthetically pleasing than those which are available from the traditional military watch strap providers or other brands and they feel very comfortable to wear, with what I would consider to be more premium stainless steel fasteners. I wouldn’t look anywhere else for my straps now and can highly recommend The Strap Tailor.

7 May 2026
Unprompted review
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Reply from The Strap Tailor

Ah thank you, this is such a kind review. You are very welcome and its so nice to see you again. Thats what I like to hear, it helps validate what I am doing and the lengths I go to for small details that some might overlook whilst others truly appreciate. Great feedback thank you! All the best, David & The Team

Rated 5 out of 5 stars

Great design

Great design, fantastic craftmanship and updates throughout the production process.
Thank you

18 March 2026
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Reply from The Strap Tailor

Thank you Jonny for your lovely review. So pleased to hear that feedback. You are very welcome and I hope to see you back again soon. All the best, David & The Team

Rated 5 out of 5 stars

Unmatched Quality

This came to me as a recommendation from my brother as I have recently gotten back into watches after a several year break. I have now ordered close to a dozen straps from the Strap Tailor in the last 6-7 months. I am impressed... every single time. The level of craftsmanship is unmatched elsewhere in the industry and far exceeds the vast majority of factory options, in a way more compelling price point. Keep doing what you guys do! You have me hooked.

25 March 2026
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Reply from The Strap Tailor

What an amazing review, thank you Armando, appreciate that! This is the sort of feedback that keeps me going, love that. Appreciate the support you have given my small family business. I hope to continue to delight in future. All the best, see you soon. David & The Team

Rated 5 out of 5 stars

Premium Quality


I ordered a custom made strap for my Raymond Weil Don Giovanni. A very professional service from start to finish with direct contact from David asking very specific questions. The result is a flawless premium quality strap that fits perfectly, I couldn’t be happier. Many thanks.

26 March 2026
Unprompted review
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Reply from The Strap Tailor

Thank you Joe for your kind review. You are most welcome and I was happy to help of course. I hope to see you again soon. All the best, David & The Team

Rated 5 out of 5 stars

The customer service was great

The customer service was great. I received personal contact from the owner when I realised I had made an error on my order measurements reassuring me that they would be corrected. It’s great to deal with real people and not virtual or AI. The strap I received was exactly right and very comfortable to wear. The materials are absolutely top notch.

24 March 2026
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Reply from The Strap Tailor

Thank you Patrick for your great review. You are most welcome of course, I am here to help! Haha I know, in a world of AI responses we try to stand out and offer a genuine human experience. I hope to welcome you back again soon and enjoy your new strap, all the best David & The Team

Rated 5 out of 5 stars

The ordering process was straight…

The ordering process was straight forward. The service was great. The design and quality of the end product was exceptional

23 March 2026
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Reply from The Strap Tailor

Thank you Rick! So pleased to hear that feedback. The pleasure was all ours and I do hope to welcome you back in future. All the best, David & The Team

Rated 5 out of 5 stars

Quality, Quality, Quality

Think I must be nearing double figures of straps ordered now.... Such great quality every time! Fantastic company to order from, never anything other than first class service and product.

24 March 2026
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Reply from The Strap Tailor

Ah thank you Jonathan, that title made me smile. Appreciate that lovely feedback. So nice to welcome you back each time and for you to keep experiencing a great service. See you soon Jonathan. All the best, David & The Team

Rated 5 out of 5 stars

Excellent all round

24 March 2026
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Reply from The Strap Tailor

Thank you Richard for your kind review, thats what I like to hear. I hope to welcome you back again soon. All the best, David & The Team

Rated 5 out of 5 stars

Amazing quality!!!

24 March 2026
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Reply from The Strap Tailor

Thank you so much Kirill. You are very welcome and I am pleased to hear your feedback. I hope to see you again soon. All the best, David & The Team

Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish was fantastic.

The strap quality is first class. This is the second strap from The Strap Taylor, they won’t be the last.

4 May 2026
Unprompted review
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Reply from The Strap Tailor

Thank you so much Philip. Love that review, much appreciated. You are very welcome and it was great to see you again for your second strap - that in itself is great validation. I hope we can continue to work together in future. All the best, David & The Team

Rated 5 out of 5 stars

Beautiful straps

Beautiful straps, made to a very high quality and really helpful, friendly and flexible service. And very good value too.

5 May 2026
Unprompted review
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Reply from The Strap Tailor

Thank you so much for this feedback :) We're so pleased to hear it. We take pride in the quality and service we deliver and it means a lot to hear when this is recognised. Thanks again - All the best, David & The Team.

Rated 5 out of 5 stars

Excellent shopping experience

Excellent shopping experience, wonderful quality straps, and on point customer service! Thank you!

20 March 2026
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Reply from The Strap Tailor

Thank you Karim. Lovely to hear that feedback. So pleased we delivered on the straps and our customer service. You are most welcome and I do hope to see you again soon. All the best, David & The Team

Rated 5 out of 5 stars

10/10 for service, selection and product

David and the team were extremely helpful throughout the whole process, I’m extraordinarily happy with the fit and quality of both the strap and clasp (I opted for the Omega style deployant clasp)

20 March 2026
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Reply from The Strap Tailor

Ah thank you! That is a lovely review to read this morning and I am pleased myself and the team were able to deliver. You are most welcome and I do hope we can welcome you back again soon. All the best, David & The Team

Rated 5 out of 5 stars

Action speak louder than words

Action speak louder than words! So I must have at least a dozen or more straps made for my watches now.
Can honestly say you won't beat the quality on offer here.

20 March 2026
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Reply from The Strap Tailor

You are a true gent Stephen. Thank you so much for your great review, so pleased to hear that. We've done 16 orders together now, you are always welcome here and I do hope to continue to delight in future. All the very best, and have a great week. David

Rated 4 out of 5 stars

Quality products

Quality products

18 March 2026
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Reply from The Strap Tailor

Thank you Brian for your review. Pleased to hear you liked your order. You are most welcome and I do hope we see you again in future. All the best, David & The Team

Rated 5 out of 5 stars

Extremely delighted

I have now bought five straps of this company, and they have been excellent and exactly as they looked on the website. Great fit, great buckles, and extremely comfortable. A very high standard strap. Can’t recommend enough. The delivery date was also on time as stated.

1 May 2026
Unprompted review
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Reply from The Strap Tailor

Ah thank you Rosie. Thats a lovely review. Always so nice to welcome you back. I put a lot of time and effort into my website and I do love to hear that feedback that you are enjoying using it to browse! Love that. See you again soon I hope. All the best, David & The Team

Rated 2 out of 5 stars

The color didn't match the photos…

The color didn't match the photos online and the return policy was such that I know I can't take a risk with misleading photos from this brand again as I lost 1/3 of the money spent in the transaction.

17 March 2026
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Reply from The Strap Tailor

Thanks Kristian for your review. I can see you ordered two fabric straps, burgundy and blue. We believe these photos are highly representative of the colour you received, they are taken in natural light to best reflect their colour. I can see though that you returned then for a refund which has already been processed. Colour is of course subjective and I am sorry you didn't like the colour but hopefully the returns portal and swift resolution was satisfactory. Have a good day. David & The Team

Rated 5 out of 5 stars

Wonderful quality

Wonderful quality. Beautiful. Needed assistance w adapter and had quick response. Love it.

17 March 2026
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Reply from The Strap Tailor

Thank you so much. So nice to hear that and we are always here to help of course. You are welcome any time and I do hope to see you again. All the best, David & The Team

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