I just have to say i have been dealing with a lady at Sterling called Kelly , and she is by far the most helpful person iv dealt with . I'm genuinely not one for leaving people reviews good or bad , b... See more
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Awful Absolutely awful. You pay tax. National insurance. THEIR national insurance. An apprentice levy. All tallies up to approx 40% of wages. 40%. Absolutely unbelievable!!... See more
Company replied
Called with enquiry and spoke to Holly She made the process very easy, by explaining quickly how to proceed She had a full understanding of the umbrella service and attributes that ca... See more
Company replied
Sarah from Sterling has been extremely helpful and very patient and helping me set up the app and talked me through how to summit expenses on the portal correctly . I have spoke to Sarah 3 times on th... See more
Company replied
Company details
Written by the company
As one of the longest established contractor organisations in the UK, the team at Sterling ensures that contractors and agencies receive the highest quality services, from umbrella PAYE solutions, CIS contractors services, limited company contractor se...
Contact info
Sterling House, 810 Mandarin Court, Centre Park, WA1 1GG, Warrington, United Kingdom
- 01925 626200
- info@thesterlinggroup.co.uk
- thesterlinggroup.co.uk
4.4
Excellent
251 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Scam
Scam! Stay away
Loophole company ,a fair company will pay their tax !
23 April 2024
Unprompted review
Reply from The Sterling Group
We are keen to understand your query in more detail, please get in touch to discuss this with us on 01925 626200 and we would be happy to assist. Alternatively, you can email info@thesterlinggroup.co.uk
Holly went over and beyond to help me through to make sure my wages were paid on time even talked my through the process staying on the phone all the time rang me through out the days up dating me
Holly went over and beyond to help me with my wages
Would recommend
Sterling and there team
Great service
21 March 2024
Unprompted review
Reply from The Sterling Group
Thank you for your kind review. We aim to deliver on service. I will pass on comments to Holly
Laura really helped me out with my…
Laura really helped me out with my queries on sorting my expenses and how to submit expense and even called me back later with a update with some of the questions I asked her earlier
15 March 2024
Unprompted review
Reply from The Sterling Group
Thank you for your kind review. We aim to deliver on service. I will ensure Laure receives your comments.
I had a query regarding my UTR and…
I had a query regarding my UTR and setting up my account, this was dealt with very quickly by the team and great support over the phone.
23 February 2024
Unprompted review
Reply from The Sterling Group
Thank you for your kind review. We aim to deliver on service.
Laura was very professional and…
Laura was very professional and efficient in dealing with my query.
16 February 2024
Unprompted review
Reply from The Sterling Group
Thank you for your kind review. We aim to deliver on service.
Excellent service by Laura Yates thank…
Excellent service by Laura Yates thank you for your help
18 January 2024
Unprompted review
Reply from The Sterling Group
Thank you for your kind review. We aim to deliver on service. I will pass on your comments to Laura.
Very friendly and helpful
22 December 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review
Best Sterling Customer Service experience to Date
Sarah Munro attended to my concerns. She was very patient and quite knowledgeable about using the app and its functionalities.
She explained thoroughly making sure the isasue was solved there and then.
7 December 2023
Unprompted review
Reply from The Sterling Group
Thank you for your kind review. We aim to deliver on service.
Based in the UK with UK staff.
Sterling's customer service is 100%.
The phone is normally picked up within two to three rings. And I would personally like to thank Sarah M who I have now dealt with on two occasions. She is so helpful and explained everything I was asking her.
7 December 2023
Unprompted review
Reply from The Sterling Group
Thank you for your kind review. We aim to deliver on service.
Such a good and friendly team to liaise…
Such a good and friendly team to liaise with, I contacted Sarah who managed to resolve my issue and even rung me back to inform me it was 100% resolved.
12 December 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your lovely review.
Good communication
Good communication. If I need information regarding pension matters or anything to do with my pay it was communicated on WhatsApp straight away, quick replies, can’t fault them.
12 December 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your lovely review.
As a contractor needing umbrella…
As a contractor needing umbrella company services, was with them for several years and had no complaints and enjoyed a hassle free service. All my questions were dealt with promptly so conclude good value for money and would recommend .
8 December 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your lovely review.
Be very happy with the concern and…
Be very happy with the concern and availability! They managed to turn the situation around and I'm very grateful! Thank you very much !
9 December 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your lovely review.
Reply from The Sterling Group
That's Sterling!! :)
Being able to speak to someone on the end of the phone. Normally your in a queue and then you can't get through.
Just having someone on the end of the phone.
6 December 2023
Unprompted review
Reply from The Sterling Group
Thank you. All our calls are answered promptly with experts on hand to answer your queries.
Savannah was very helpfull and…
Savannah was very helpfull and rectified my issues immediately.
6 December 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your lovely review.
Phone query
Phone call was quickly answered and the query dealt with very efficiently.
Overall a great experience.
4 December 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your lovely review.
Needed help with expenses…
Needed help working out my expenses and mileage on the app and Laura was fantastic , really helpful knowledgeable and great communication skills , thanks Laura I now know how it works 👍
1 December 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your lovely review. I will ensure this is passed on.
Sarah was very helpful
29 November 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your review.
Savannah was very helpful.
Savannah was very helpful and talked me through everything I wanted and needed to know about the app. Got everything sorted for me on the call.
29 November 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your lovely review.
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