The ordering process was easy. I have ordered from The Steel Shop on 3 occasions and am impressed with the quality of most of the items. The ones with the +1 extension sizing usually size on the small... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I asked my husband how many stars and he said, “oh, all the stars.” LOL. High praise from a man who doesn’t wear jewelry but wears this every day. His reasons: quality, easy to use, looks, the engrav... See more
Company replied
After I placed the order, I sent an email with delivery instructions. I got an immediate auto-reply, and a reply from Yinette first thing the next morning, confirming they'd follow through on my reque... See more
Company replied
I've purchased from The Steel Shop once before, and my experience was so enjoyable that I didn't hesitate to place a second order. Their website is fun to browse, the ordering process was easy, shippi... See more
Company replied
Company details
Written by the company
The Steel Shop offers modern stainless steel jewelry crafted for individuality and durability. Each piece is designed with purpose—sleek, timeless, and built to last. We believe jewelry should tell a story, whether it’s a bold statement piece, a meaningful gift, or a personal keepsake. Our collections feature high-quality 316L stainless steel, precision engraving options, and premium packaging, all delivered with fast worldwide shipping and dedicated customer care. Join thousands who trust The Steel Shop for quality, design, and service that stand the test of time.
Premium Stainless Steel Jewelry
Written by the company
- Built to Last, Designed to Impress
- At The Steel Shop, we craft modern stainless steel jewelry that combines strength, style, and meaning. Each piece is made from premium 316L steel, built to resist wear and tarnish, and designed for everyday confidence. From sleek chains to personalized engravings, our collections bring timeless design and lasting quality together.
Our Promise to You
Quality, Confidence, and Care—Guaranteed
Every piece from The Steel Shop is crafted from premium 316L stainless steel and built to last. We stand behind our quality with a 1-year warranty against manufacturing defects and a satisfaction guarantee on every order. Your jewelry is designed to stay strong, shine bright, and arrive ready to wear—because trust is as solid as our steel.
Contact info
Shop the Hottest Steel Styles on Sale
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Steel Shop chains are very comfortable and durable
I ordered 2 chains from another company, and came to The Steel Shop to replace them. The chains from this other company had a smooth serpentine surface except for about 6 inches of open-weave chain at the clasp which itched like crazy at the back of my neck. I couldn't wear them at all, and looked for and found two snake chains at The Steel Shop (2.5MM, 24 inches) to replace them. I ordered one in silver and one in gold to match the medallions I had, and the two chains have been wonderful. I can wear them all day with comfort and can take them off without undoing the clasp because they are 24 inches long. . . the quality is excellent, and I appreciate very much their comfort and durability. I also ordered heart bracelets as gifts because they were on sale, and they are so beautiful!
24 April 2026
Purchases come fast
Purchases come fast! Customer service is great! If sending items back, the mail service to Canada because of customs is slow. It's been almost a month and my item has not been returned.
30 April 2026
I was able to exchange a bracelet and…
I was able to exchange a bracelet and all went well. The bracelet we stayed with is just perfect. Thanks!
30 April 2026
Highly recommend The Steel Shop
The Steel Shop provided excellent service and prompt delivery. The item I purchased was personalized exactly as I requested and even arrived within a day to my pleasant surprise. Best of all, my husband loves it!
30 April 2026
Boyfriend loved his new chain and…
Boyfriend loved his new chain and matching bracelet! Nice high quality!
21 April 2026
Would order again
It came very quickly it looked just like I thought it was going to solid craftsmanship I would definitely purchase from them again
29 April 2026
Pleased with the chain
The chain seems well-made and was exactly what I expected. My husband breaks every chain he gets, but this one seems like it will be unbreakable.
28 April 2026
Great craftmanship
Great craftmanship and seems to be good quality, hasn't tarnished or anything!!
9 April 2026
Ordered a heart necklace with something…
Ordered a heart necklace with something personal engraved on the back for my son’s girlfriend to wear to her graduation so she could have her loved one who passed away with her that day. It was BEAUTIFUL
28 April 2026
I ordered 5 bracelets as gifts
I ordered 5 bracelets as gifts. They arrived quickly and were as ordered. However, 2 bracelets broke almost immediately. The first bracelet broke after one day of wearing and the second bracelet broke after three days of wearing. Very disappointing, I do not recommend them.
2 April 2026
Reply from THE STEEL SHOP
Hello Stacey,
Thank you for your feedback. We’re very happy to hear that your order arrived quickly and matched what you expected. However, we’re truly sorry to hear that two of the bracelets experienced issues shortly after being worn.
While this is certainly not the experience we aim to provide, we always stand behind our products and are committed to making things right whenever an issue arises. Our customer support team is always available to assist with any defective items.
Please feel free to contact us directly at support@thesteelshop.com so we can look into this for you and help resolve the situation as quickly as possible.
We truly appreciate every customer who shops with us and value the opportunity to provide both quality products and reliable support.
Thank you
Love steel shop products
Love steel shop products. Bracelet is as described fits great and looks amazing. It matches my necklace.
27 April 2026
A perfect experience
Arrival was great, item was perfect for me and service was excellent.high quality , just all around great service.
27 April 2026
The claps does not close tight
The claps does not close tight .
It is engraved so I can not return it
27 April 2026
Reply from THE STEEL SHOP
Hello Janet,
Thank you for your feedback and for sharing your experience with us.
We’re sorry to hear that the clasp does not feel as secure as expected. We always aim to ensure both quality and comfort in every piece we create, and your comments are appreciated as they help us improve.
Regarding engraving, while engraved items are typically final sale, we still want every customer to feel confident and supported with their purchase. If you are experiencing any issue with the clasp, please don’t hesitate to reach out to us directly at support@thesteelshop.com so our team can review your case and explore possible solutions with you.
We truly value your trust and support, and we are always here to help ensure you are satisfied with your order.
Thank you again for your review.
1st Communion Necklace
We bought a cross necklace for our grandsons 1st communion - he absolutely loved it!
9 April 2026
I ordered my son a bracelet for his…
I ordered my son a bracelet for his high school graduation and the first one was 7” and extremely small, I measured his wrist again and ordered 8.5” which is too big. Both were engraved and I’m out $92.00 twice. I spoke to a rep Bianca by email and she asked for a picture of the tape measure with the bracelet and said she would see what they can do. When I replied back, it seems it was an automated message that said there are no returns on engraved items. I’m so disappointed and wasted $184.00.
24 April 2026
Reply from THE STEEL SHOP
Hello Stephanie,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience. We understand how meaningful this purchase was for your son’s high school graduation, and we regret that the sizing did not turn out as expected.
In order to determine the best fit, we do require the exact wrist measurement, as each style has a slightly different sizing and fit. In this case, the chat was closed after the initial assistance without a reply, and our system automatically continued support through our chatbot to ensure timely responses, which may have caused some confusion in the follow-up communication.
That being said, we always strive to support our customers to the best of our ability within our policies, and we sincerely regret that you feel disappointed with the outcome.
If you would like to discuss this further, our support team remains available at support@thesteelshop.com and will be happy to review your case and assist you further with sizing guidance.
Thank you again for your feedback, it is truly valuable and helps us continue improving both our communication and customer experience.
Thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.