The Steel Gallery Reviews 

199
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the staff for being extremely helpful, offering clear advice, and guiding them smoothly through the custom ordering process. Consumers frequently highlight the top-tier quality of the bespoke metal gates, decorative panels, and wall art that beautifully transform outdoor spaces. Buyers also appreciate the careful packaging and the ease of installing these items at home. However, some reviewers were not happy with the delivery service, noting courier delays, lost packages, or inefficient logistics. Despite these occasional shipping hiccups and long waiting times, people remain thoroughly delighted with the stunning final products and overall service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often expressing delight with their purchases and... See more

Quality

Consumers find quality to be positive, consistently expressing delight with the superb and well-crafted metal... See more

Order

People report positive experiences with order, highlighting an easy website process and helpful staff... See more

Delivery service

Clients share ambiguous opinions on delivery service, highlighting a mix of timely and problematic... See more

Service

Reviewers mention positive feedback about service, expressing delight and stating they would gladly do... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at The Steel Gallery were extremely helpful throughout the ordering process for our gate and side panel. Both items arrived within the promised timeframe and were straightforward to install.... See more

Rated 5 out of 5 stars

Aluminium garden gate (Setosa Leaf Design) custom made and delivered. Great service. Many thanks to Mike for his help and support. Over the moon with the results. Beautiful gate. Would thoroughly reco... See more

Rated 5 out of 5 stars

I purchased two lovely aluminium gates, one of which was a non-standard arrangement with regard to the post fixings. Steel gallery staff were very helpful in making sure that the gates were exactly... See more

Rated 5 out of 5 stars

We are renovating a 200 year old house and chose the tree of life gate in a vibrant green. It looks amazing and has brightened a dark side return. The ordering process was easy and the delivery spe... See more


4.6

Excellent

TrustScore 4.5 out of 5

199 reviews

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4.6

All reviews

(199)

30 reviews in the last 12 months

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Rated 4 out of 5 stars

The product is lovely

The product is lovely. There was a problem with their courier who lost the gate. The gate had to be re manufactured by The Steel Gallery, which meant a hold up in delivery which was frustrating for both sides. However now it’s in place feel very hsppy

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful vibrant green gate

We are renovating a 200 year old house and chose the tree of life gate in a vibrant green. It looks amazing and has brightened a dark side return.
The ordering process was easy and the delivery speedy. Gate arrived well packaged with full instructions.
Would not hesitate to recommend the steel gallery to anyone.

3 August 2025
Unprompted review
Rated 5 out of 5 stars

The dog genitalia

I ordered my partition steel panels from the steel gallery as they were the best price I found on line, the quality of the panels are superb
The style and the look is exactly what I was looking for, the company always answered any questions I ask them via email, very easy to deal with. If you’re looking for steel panels then this is the company for you.
I have never given a review before this is my first one and it’s well deserved. Paul valentine

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Continual delays

After over five weeks and continually chasing only part of order delivered.

No reply on phone, just rang for over 30 minutes and no reply to my email advising of problem. Still waiting for someone to talk to me.

Would not use them again

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Aluminium garden gate (Setosa design)

Aluminium garden gate (Setosa Leaf Design) custom made and delivered. Great service. Many thanks to Mike for his help and support. Over the moon with the results. Beautiful gate. Would thoroughly recommend The Steel Gallery.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I made a couple of mistakes when ordering from the Steel Gallery. The customer service could not have been more helpful, and friendly. They sorted everything out, and the product looks great on the wall. If I could give them 10 stars out of 5, I would. 😊

8 September 2025
Unprompted review
Rated 5 out of 5 stars

The order took some time to make and…

The order took some time to make and deliver because they are so busy (a hiccup was dealt with brilliantly, I think how hiccups are dealt with are a mark of a great quality company and I found they were brilliant to deal with)

I am really happy with the corten steel screen and planter they sent and I have installed in my garden, it was a very good price and I think the quality of the metal used on my corten screen and planter is excellent.

The delivery was really good too with useful tracking sent and viewable from pick up, transit and to the arrival at my house. I was also impressed with how well the packaging was done at Steel Gallery.

Would I shop with them again? Absolutely yes and I rate them with 5 stars.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Top quality goods

Arrived as stated, very well packaged and really top quality goods. We absolutely love our gate and tree of life wall sculpture and have subsequently ordered a matching planter.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful product

The staff at The Steel Gallery were extremely helpful throughout the ordering process for our gate and side panel. Both items arrived within the promised timeframe and were straightforward to install. They look beautiful and perfectly complement our new garden path, creating a truly stunning entrance to the garden.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service and advice

I ordered a bespoke arched aluminium garden gate from The Steel Gallery. I found Greg and Mike very helpful with their speedy responses concerning specs etc. Delivery was delayed because of a quality control issue, but it's better in my opinion to have a delay to rectify the matter rather than to have no quality control. The gate arrived well packed and simple to install. The three hinges and the latch are reversible, so I was able to set the gate to open inwards rather than outwards. Please note: I would recommend to anyone buying an arched gate to fit into a brick arched entrance to ensure that the leading edge of the hinges is installed no more than about 5mm from the inside corner of the front or back (depending on your preference for inwards or outwards opening)) of the arched entrance - to install the gate any nearer towards the centre of the entrance will cause the gate to foul on the arch when you try to open it.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service, excellent quality, and looks great.

The advice I was given on ordering a bespoke aluminium gate was clear and helpful, and the gate arrived within the specified time. It’s so well constructed and finished and was installed easily. I’m delighted with the results which have transformed the house and access to the garden.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Great gate

Great product took a while for delivery but the communication from the company was excellent both when ordering the gate and afterwards to solve an issue due to my wrongly taken measurement.

11 August 2025
Unprompted review
Rated 4 out of 5 stars

New gate enhances my new home.

Advice given on response to my initial telephone enquiry was timely and helpful. Delivery was somewhat delayed but made in less than 1 month from my order placement. Customer service during that period was always polite and reassuring although the call back service was clearly stretched at that time. The product was straightforward to fit and has received high approvals from all neighbours and passers by.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Perfect products for your space.

The Steel Gallery’s website was easy to navigate and provided lots of inspiration allowing your vision for their products to work perfectly in your space. We bought off the shelf corten steel panels and later ordered a bespoke corten piece which arrived exactly as we wanted. Delivery was quick and communication was swift and great value for money. Thank you guys!

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Such a fantastic looking gate

Such a fantastic looking gate. It’s great to have something that is unusual almost like having a piece of art in the garden.
We have had so many people ask us where we got it from.
Great customer service too.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Appreciated the advice and recommendations

The team came out to do a site visit promptly. I also visited their showroom. The advice/ideas we were given were appreciated. The delivery and installation was good and we would not hesitate to recommend their service. I will certainly be coming back in the future for the next project in the garden.

19 August 2024
Unprompted review

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