Got a good deal on a pair of trainers from The Sprts Edit, but delivery was slow as Evri lost them which was frustrating. Sofia from customer services was very responsive and arranged a replacement or... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve used this company a few times now and they’ve been great. Fast shipping. Yesterday I had an issue where I noticed the shipping address had gone through incorrectly on my order. It was evening an... See more
Company replied
Sports Edit (sofia) customer services were amazing… Ordered trainers delivered by courier who left them in the blue recycle bin (do not get me started). I was out of the uk when they were deli... See more
Company replied
I've had a great experience with the TSE overall. Recently had to contact customer services about a faulty item and they sorted out the issue for me very quickly. Thank you Sofia! 🙂 Would recomm... See more
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Company details
Written by the company
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Contact info
London, United Kingdom
- support@thesportsedit.com
- thesportsedit.com
4.0
Great
935 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
always easy shopping with The Sports…
always easy shopping with The Sports Edit. and fab products!
14 October 2025
Unprompted review
Reply from The Sports Edit
Hi Victoria, thank you so much for your 5-star review, we’re thrilled to hear you’re happy with your experience.
Always here to help,
The Sports Edit Team
Always amazing
I have been shopping for years with The Sports Edit and again they have been amazing especially as I sadly had to return one item x
Thank you always 💜💜
20 October 2025
Unprompted review
Reply from The Sports Edit
Hey Elaine, We’re so grateful for your kind review and continued support over the years, thank you for being such a valued customer.
Always here to help,
The Sports Edit Team
Reply from The Sports Edit
Hey Pam, It’s wonderful to hear you’re happy, thank you for leaving us such a lovely review.
Always here to help,
The Sports Edit Team
Easy to purchase delivery was on time
1 October 2025
Unprompted review
Reply from The Sports Edit
We are so pleased to hear you had a great experience shopping with us, thank you for taking the time to leave a positive review :).
Always here to help.
The Sports Edit Team
Reply from The Sports Edit
Hey Yeneviet, We’re so grateful for your kind review and continued support, thank you.
Always here to help,
The Sports Edit Team
Good service
Good service. Packages arrived safely and returns went well. Refunded quickly and the Varley item arrived bought was the cheapest online anywhere.
18 October 2025
Unprompted review
Reply from The Sports Edit
Hey Karen, Thank you so much for your 5-star review, we’re thrilled to hear you’re happy with your experience with us.
Always here to help,
The Sports Edit Team
Reply from The Sports Edit
Hi Prisha, We’re delighted you had such a positive experience when shopping with us, thank you for sharing your feedback.
Always here to help,
The Sports Edit Team
Delivery with evri
Company is great , but I had to get in touch with them after 2weeks, as the order had not arrived. They promptly sorted it. But used evri again,so not delivered very fast.
4 November 2025
Unprompted review
Reply from The Sports Edit
Hi Elizabeth, thank you ever so much for your review, we’re really sorry to hear you experienced an issue with your delivery. Your feedback has been taken on board, and our team are working hard behind the scenes to expand our shipping options asap.
Despite this, we are so pleased to hear that our team were able to help resolve your query quickly.
We’re always here to help,
The Sports Edit Team
Very efficient service
Very efficient service. the good even arrived early. Would definiteley reconmmend
4 November 2024
Unprompted review
Reply from The Sports Edit
Hi Karen, so glad to hear you had a great experience shopping with us! We love to hear that your parcel arrived early too :). Thank you for taking the time to leave a review.
Always here to help,
The Sports Edit Team
Very Happy Customer
I purchased a beautiful tracksuit with a discount for purchasing both top and bottoms. Lots of lovely products to choose from. Fast delivery, great service.
29 October 2025
Unprompted review
Reply from The Sports Edit
Hey Jo, We’re so happy you’re pleased with your order and your delivery experience, thank you for the glowing review!
Always here to help,
The Sports Edit Team
Arrived quickly
Arrived quickly, trainers incorrect size, exchanged no problem, thank you!
7 October 2025
Unprompted review
Reply from The Sports Edit
We are so glad to hear you had a great experience! Thank you for taking the time to leave us a positive review.
Always here to help,
The Sports Edit Team
I was a loyal customer untill I had the…
I was a loyal customer untill I had the worst service about my faulty hokas.
No longer recommend
13 October 2025
Unprompted review
Reply from The Sports Edit
Hi Grace, thank you so much for your review! We’re really sorry to hear this. We have reviewed your query again, and can see that our team did all they could possible to help, but we’re very sorry that the outcome wasn’t what you were hoping for. We appreciate your feedback.
Always here to help,
The Sports Edit Team
Speedy delivery and good service!
My order arrived quickly and delivery smooth.
Unfortunately neither pair of trainers fitted me as I would have liked but it seems easy to exchange with this company so I am waiting for a bigger pair.
Good communication from the company and easy ordering and returns, seem very good so far!
4 November 2025
Unprompted review
Reply from The Sports Edit
Hey Kerina, we are so glad to hear you had a great experience, thank you for taking the time to leave us a positive review.
Always here to help,
The Sports Edit Team
Missing parcel resolved swiftly
I placed an order for through The Sports Edit, unfortunately the order went missing when Evri were delivering. I had no luck with Evri however TSE were fantastic in dealing with this. I heard back within 24hours and they offered a replacement or refund and also gave me a 15% discount code for the inconvenience. Sofia from their customer service was brilliant- I will definitely use again!
2 November 2025
Unprompted review
Reply from The Sports Edit
Hey Daniella, we’re delighted to hear you had such a positive experience when speaking with Sofia, thank you for leaving us an honest, kind review.
Always here to help,
The Sports Edit Team
I had to cancel an order as I figured…
I had to cancel an order as I figured it would not arrive before I went travelling. Sports Edit have fantastic customer service! I contacted them and within a hour got a response. They were very understanding and helpful. I will definitely use this company again and would recommend them to other’s. Thank you.
21 October 2025
Unprompted review
Very good
Very good, efficient customer service. Will definitely buy again from The Sports Edit.
21 October 2025
Unprompted review
Fantastic
Fantastic, rapid refund when my order was canceled and cheapest prices on Varley. Great experience and will shop again!!
13 October 2025
Unprompted review
Excellent
After reading some of the negative reviews I wasn't going to order but as the trainers I wanted were considerably cheaper than anywhere else online I thought I'd take the risk. I ordered on a Monday evening, was sent tracking details the next day and received my order on Thursday. So glad I ordered and I very pleased with my purchase! Thank you
6 October 2025
Unprompted review
Overall customer service was brilliant
I placed my order, everything was shipped very promt. Evri on the other hand where horrendous, I didn't get my parcel, when I emailed customer servicebfor help, Sophie couldn't of been more helpful. I understand things can go wrong when using a 3rd party courier services. My experience and how quickly Sophie resolved my issue was brilliant. I love my new trainers. Thank you for the help in rectifying the issue. .
29 September 2025
Unprompted review
Thank you to Sofia
Thank you to Sofia . From customer care. Quick and simple result. So very polite so one happy customer
10 October 2025
Unprompted review
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