Thespadr Reviews 

744
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 522 reviews, most reviewers were somewhat happy with their experience overall. Customers generally express satisfaction with the products, noting their effectiveness in improving skin texture, hydration, and overall appearance. Many appreciate the clean ingredients, lightweight formulas, and pleasant or subtle scents, highlighting that the products deliver on their promises without causing irritation. The user experience is also frequently praised, with people finding the products easy to incorporate into their daily routines. However, some people were dissatisfied with issues related to subscriptions and orders, including unexpected charges for unrequested products or subscriptions. There are also mentions of difficulties in canceling orders, receiving incomplete shipments, or facing challenges with the return process. Additionally, some customers found the ordering process confusing, leading to accidental purchases of multiple items.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with various items like hair... See more

Quality

People report positive experiences with product quality, with many reviewers praising the effectiveness of... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and... See more

User experience

Reviewers mention positive feedback about user experience, with many expressing satisfaction and happiness... See more

Subscription

Consumers express significant dissatisfaction with subscriptions, frequently reporting being signed up for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love these products! Very helpful for quelling psoriatic arthritis and keeping it a bay. The #4 oil has been particularly helpful. Do not care about the short-term subscription, which keeps everyth... See more

Company replied

Rated 4 out of 5 stars

I was sent this product to try and after a few months of using it consistently, I can honestly say I love it. I've never had a cleanser that was so moisturizing and hydrating, my skin feels so supple.... See more

Company replied

Rated 4 out of 5 stars

I have been using the Hydrate and Renew Enriched Moisturizer lately and I love the clean ingredients in it. It is lightweight and has a very thin texture. It has no stickiness or pilling. It makes my... See more

Company replied

Rated 4 out of 5 stars

The Spa Dr. Youthful Eye Cream has a nice super hydrating formula that feels plumping. It works great under makeup. I’m still in the process of using it so I will have to return with an update on its... See more

Company replied



Contact info

3.6

Average

TrustScore 3.5 out of 5

744 reviews

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3.6

All reviews

(744)

510 reviews in the last 12 months

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Rated 5 out of 5 stars

I love this brand!

Literally everything I’ve tried from this brand has been amazing. I’m 33, and my skin has never felt better. I love knowing I’m using natural ingredients that aren't harsh, but still seeing real results. For anyone else who prioritizes safe and natural choices, you seriously need to try this!

6 May 2026
Unprompted review
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Reply from Thespadr

Hi Beatrice! We are so thrilled to hear that at 33, your skin is feeling its absolute best. It’s wonderful to know you’re seeing real results without compromising on safe, natural ingredients. Thank you so much for the high praise and the recommendation!

Rated 3 out of 5 stars

I love your product but you’ve made the…

I love your product but you’ve made the ordering sight so that there is no page to check your order before going ahead with the order. On my last order somehow it had me ordering 3 of two items and I only wanted one of each. This made the total substantial. Somehow my debit card was stored without my authorization. I want it removed. These practices make a person think that you are tricking people into getting extra product and who wants the pain of sending it back? You started out as an easy company to order from and now you’ve made it more complicated. I’ve been using your product for 3 years.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

So far I like all of facial products…

So far I like all of facial products and I haven’t had any allergic reactions to them like I have had with other products that were supposed to be natural…

20 April 2026
Unprompted review
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Reply from Thespadr

Hi Robin! We are so glad to hear that our products are working well for you. It’s a huge win to find a routine that gives you results without the allergic reactions you've experienced in the past. We’re happy to be your new "go-to" for gentle, effective care!

Rated 1 out of 5 stars

Billing NIGHTMARE

I ordered through The Spa Dr. I get emails that I've ordered through Shapermint - which I'd never ordered from. After MULTIPLE EMAILS that were answered by stupid AI and then TEXTS that were answered the same way - I FINALLY get an answer that you two are sister companies. But I was ASSURED that the billing was done separately. Even after I provided screen shots of the emails stating I had ordered through Shapermint. I wasted HOURS of my time dealing with this issue. And therefore, you lost a client.

And you are offering an Incentive and you're not supposed to.

26 April 2026
Unprompted review
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Reply from Thespadr

Thank you for sharing your experience, Julie. We understand the confusion caused by the emails and would like to assure you that your order was placed for The Spa Dr. only. An email was sent with additional details and clarification regarding the account and billing process, and we can confirm that your subscription has been successfully canceled. We truly appreciate your patience and the opportunity to assist you.

Rated 5 out of 5 stars

I love this serum

I love this serum, it feels like a little stretch on the skin. It has a texture that melts instantly and leaves a firm effect that awakens the face. The skin looks more even, softer, more alive. The lines are softened, the texture breathes and that natural shine appears with a more jovial touch that I love

18 February 2026
Unprompted review
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Reply from Thespadr

Hi Armando! We love your description of the serum "awakening" the face! It’s wonderful to hear that you’re seeing softer lines and a more jovial, natural glow. We’re so glad the instant firming effect and texture are working so well for you!

Rated 1 out of 5 stars

These people have no live people they…

These people have no live people they changed my credit card 101.00 when all I wanted was 23.00 face serum. Then 5 mins later I cancelled my order and they still sent it out there very rude.

27 April 2026
Unprompted review
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Reply from Thespadr

We appreciate you taking the time to share your experience, Nicole. An email was sent with more information regarding the charge and order process, and we’re pleased to let you know that your full refund has already been successfully processed. Making this right for you is our top priority, and we truly appreciate your patience and understanding.

Rated 4 out of 5 stars

Product works great

Honest trust truthful price delivery package Order handling payment feeling product

24 April 2026
Unprompted review
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Reply from Thespadr

Hi Diane! We love the way you summed that up! It is wonderful to hear that every step of your experience, from the ease of payment and order handling to the actual feeling of the product, met your expectations. Thank you for trusting us with your skincare journey!

Rated 5 out of 5 stars

I loved The Spa Dr Crepe Body Firming…

I loved The Spa Dr Crepe Body Firming Cream. It made my skin feel soft and hydrated. I also love that it was perfect for my sensitive skin!

27 April 2026
Unprompted review
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Reply from Thespadr

Hi Celina! We are so glad the firming cream is working well for you. It’s great to hear that it provides plenty of hydration while remaining gentle enough for your sensitive skin!

Rated 5 out of 5 stars

Hair Serum

I've been using The Spa Dr Hair Serum for a few months and have noticed new growth in places that were getting thinner as I've gotten older. I love how the product is not greasy or thick. I can put the Hair Serum in my dry hair and it is undetectable after it dries. It's a wonderful product and I would definitely recommend if you're looking to add some volume to your hair.

26 April 2026
Unprompted review
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Reply from Thespadr

Hi Vicki! We are so thrilled to hear you're seeing new growth! It’s great that the serum is lightweight enough to be undetectable on your dry hair while still delivering those volumizing results. Thank you for the recommendation!

Rated 1 out of 5 stars

I tried to order one of the $24 offers

I tried to order one of the $24 offers. Immediately I saw my order had added an extra product which brought the total to over $100. I IMMEDIATELY called to cancel the order and was told they could not do that even though I am SURE the order had NOT been filled so soon. I was told I would need to send it back EVEN though I had NOT ordered one of the products. I do like your product but if this is how you handle orders you have lost a customer.

25 April 2026
Unprompted review
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Reply from Thespadr

Hi Joyce, thank you for sharing your feedback, and I’m sorry for the frustration this caused when placing your order. We did respond to your email explaining what happened, and we also provided support by processing a refund and guiding you through the return process. We appreciate your patience and are here to help every step of the way.

Rated 5 out of 5 stars

Amaizing 🤩

So far, I’m really enjoying these products. My skin feels hydrated and calm, and I appreciate that the ingredients are clean and not overpowering. Excited to keep using them and see even more results over time.

26 April 2026
Unprompted review
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Reply from Thespadr

Hi Walezka! We are so happy to hear that your experience has been wonderful so far! It is great that the products are keeping your skin feeling hydrated and calm, and we can't wait for you to see even more results as you stick with your new routine!

Rated 3 out of 5 stars

Just started using the product last…

Just started using the product last week. I do not see a big change in my skin. I will continue to use it for another three weeks and evaluated at that time.

20 April 2026
Unprompted review
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Reply from Thespadr

Hi Suzanne, thank you for sharing your feedback. We really appreciate your honesty and understand your perspective. Skincare results can take time and vary from person to person, so we’re glad you’ll continue using the product for a few more weeks. We’ve also sent you an email with additional support in case you need any guidance along the way.

Rated 5 out of 5 stars

Easy returns

I over ordered on one of the products I wanted and the return process was so simple and easy. All done on line no need to call for help. Just easy peasy!

25 April 2026
Unprompted review
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Reply from Thespadr

Hi Beverly! We are so glad to hear that the online return process was "easy peasy" for you. We always aim to make managing your orders as simple as possible, even when you end up with a little extra product!

Rated 5 out of 5 stars

I love all the products

1 May 2025
Unprompted review
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Reply from Thespadr

Hi Catherine! We are so happy to hear that! Knowing that you love every product means the world to us. Thank you so much for your support!

Rated 5 out of 5 stars

we love all the products

we love all the products

3 August 2025
Unprompted review
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Reply from Thespadr

Hi Ash! We are so thrilled to hear that! Knowing that you love every product is the best feedback we could ask for. Thank you for being such a wonderful part of our community!

Rated 5 out of 5 stars

Easy return

22 April 2026
Unprompted review
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Reply from Thespadr

Hi Susan! While we always hope you love every purchase, we are glad to hear that the process was smooth for you. We aim to make every part of your experience with the product and our team as easy as possible!

Rated 4 out of 5 stars

Dr. Spa Firming Cream

I've been using the firming cream from Dr. Spa and so far it's been great. I've given it a four star rating due the short time frame since I started using the product. I look forward to seeing the long-term use results!

9 April 2026
Unprompted review
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Reply from Thespadr

Hi Candace! We are so happy to hear that your experience has been great so far. We totally respect the four-star rating. It’s smart to wait for those long-term results! We’re confident that as you keep using the firming cream, you’ll love the progress even more.

Rated 5 out of 5 stars

I’ve been using Bloat Relief for about…

I’ve been using Bloat Relief for about a year now, and I absolutely love it, it helps me so much! I’ve also been using the Hair Serum, and my hair has never looked so soft and healthy before!

22 May 2025
Unprompted review
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Reply from Thespadr

Hi Eli! It’s wonderful to hear from a long-time fan! We are so glad the product has been such a help to you over the past year. It’s also fantastic that the hair serum is leaving your hair looking its absolute best. Soft, healthy hair is such a great feeling!

Rated 5 out of 5 stars

My wife and I have been using the hair…

My wife and I have been using the hair care products for the past 6 months, and we’re absolutely loving them. We’ll definitely be ordering more!

23 October 2025
Unprompted review
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Reply from Thespadr

Hi Inno! It is so great to hear that both you and your wife have been enjoying the results over the last six months. We love that the product has become a shared favorite in your household, and we look forward to getting your next order out to you!

Rated 5 out of 5 stars

Using the crepe body firming cream and…

Using the crepe body firming cream and it works wonders!! I love how soft and gentle it is on my skin leaving it feeling tight & nourished.

24 April 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Hannah! We are so thrilled to hear that the product is working wonders for you. It’s wonderful that it’s giving you that perfect combination of feeling nourished and soft while providing the firming results you’re looking for!

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