Thespadr Reviews 

749
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 520 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the products and their quality, highlighting their effectiveness, clean ingredients, and pleasant scents. Many find items like moisturizers and eye creams lightweight, hydrating, and beneficial for improving skin texture, reporting visible improvements such as reduced redness and firmness. However, some people mentioned significant dissatisfaction with subscription practices, reporting automatic subscriptions, unwanted charges, and difficulties with cancellations or returns. Customers also experienced order issues like incomplete shipments or delays, found the ordering process confusing, and a few noted products causing skin irritation or dryness.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with various items like hair serums,... See more

Quality

People report positive experiences with product quality, with many reviewers praising the effectiveness of... See more

Order

Users describe ambiguous interactions with order, with many reporting issues such as being charged for... See more

User experience

Clients share positive opinions on user experience, with many expressing satisfaction and happiness with the... See more

Subscription

Customers consistently note negative experiences with subscription services, with many reporting being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love these products! Very helpful for quelling psoriatic arthritis and keeping it a bay. The #4 oil has been particularly helpful. Do not care about the short-term subscription, which keeps everyth... See more

Company replied

Rated 4 out of 5 stars

I have been using the Hydrate and Renew Enriched Moisturizer lately and I love the clean ingredients in it. It is lightweight and has a very thin texture. It has no stickiness or pilling. It makes my... See more

Company replied

Rated 4 out of 5 stars

The Spa Dr. Youthful Eye Cream has a nice super hydrating formula that feels plumping. It works great under makeup. I’m still in the process of using it so I will have to return with an update on its... See more

Company replied

Rated 3 out of 5 stars

Haven’t used the two products I bought long enough to see any changes. It’s been about 6 weeks. I’m using hair serum and facial tightener. I’m a holistic & functional medicine practitioner trying out... See more

Company replied



Contact info

3.6

Average

TrustScore 3.5 out of 5

749 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(749)

515 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service and a fast response. Will definitely buy again!

14 January 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Deme, thank you for the feedback! We prioritize being there for our customers, so it is great to hear you had such a fast experience with our team. We look forward to your next order!

Rated 5 out of 5 stars

Becoming friends with my skin again!

At 60, I didn’t expect much change, but my skin feels smoother and more hydrated. Great experience all around, especially the personal attention from customer service

14 January 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Donna, it is never too late to see a transformation, and we love that you are "becoming friends" with your skin again at 60! We are so pleased that the hydration and smoothness are making a difference. Our customer service team will be thrilled to hear that their personal attention stood out to you.

Rated 5 out of 5 stars

I’m 47 and my skin has become more…

I’m 47 and my skin has become more reactive over the years. The Spa Dr. products are the first that actually calmed my redness. Customer care also followed up to make sure I was happy, that meant a lot.

14 January 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Jo, dealing with reactive skin can be such a journey, so it is great to hear our products provided the relief you needed. We also believe that support shouldn't end at the checkout, so I am happy our team could be there for you. Thanks for sharing your experience!

Rated 5 out of 5 stars

Good experience so far

I discovered this brand after seeing one of their ads on social media, and I’m so glad I gave their serum a try. I ended up getting a great deal with their subscription option, which made it an easy decision to start...I think it was 50% discounted or something like that.

One of my favorite things is how convenient it is to receive the serum every month without having to think about reordering. The product itself has been amazing for my skin. This is the first time in a long time that I’ve seen real results from a skincare product without experiencing any irritation or side effects.
Highly recommend for anyone with sensitive skin who still wants results.

12 January 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Andrea, finding a product that actually delivers results for sensitive skin is such a win. We are happy the subscription is taking the guesswork out of your routine and that you're enjoying those savings. Thanks for the recommendation!

Rated 5 out of 5 stars

I’m having a good experience so far…

I’m having a good experience so far with the Youthful Eye Cream. It’s now part of my new daily skin routine. It's lightweight and so easy to use. A pea-sized amount goes a long way for both eyes. I definitely recommend it. You can't go wrong with anything for the eyes, especially as you age ☺️

12 January 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Jessica, we are so happy to hear that the Youthful Eye Serum has earned a permanent spot in your daily routine! It is great that you are finding the lightweight formula so easy to use and effective with just a small amount. Thank you for the wonderful recommendation!

Rated 5 out of 5 stars

First time user

Have only been using the product about 10 days really like how smooth and soft it makes my skin feel really delivers a spa look and feel as promised

31 December 2025
Thespadr logo

Reply from Thespadr

Hi Donna, we are so glad that you are enjoying that spa-like feel right at home! It is wonderful to hear that your skin is already feeling smoother and softer after just 10 days. We look forward to hearing how your results continue to grow!

Rated 5 out of 5 stars

Nice product!

6 January 2026
Thespadr logo

Reply from Thespadr

Hi Deborah, we are so happy you are enjoying the product! Thank you for the kind words and for choosing The Spa Dr.

Rated 4 out of 5 stars

Love it

Love it! Will buy again!

9 January 2026
Thespadr logo

Reply from Thespadr

Hi Judy, we are thrilled to hear that you love it! We look forward to seeing you again when you are ready for your next order. Thank you for the support!

Rated 4 out of 5 stars
Thespadr logo

Reply from Thespadr

Hi Linda, it is wonderful to hear that you are feeling more confident about your hair! We are delighted that our products have helped you feel your best. Thank you for sharing your positive experience with us.

Rated 1 out of 5 stars

Was sent items that i didn’t not…

Was sent items that i didn’t not purchase and was charged to my credit card!!

9 January 2026
Thespadr logo

Reply from Thespadr

Thank you for sharing your feedback, Judy. We’re sorry to hear about receiving unexpected items. To help clarify and resolve this, we’ve sent you an email with more details and options to assist you.

Rated 3 out of 5 stars

Too soon to know if the product works for me

Can't write a review for a product I have had for 2 days...no way to judge effectiveness yet. The product did arrive in time.

7 January 2026
Thespadr logo

Reply from Thespadr

Thank you for your feedback, Lori. We’re glad your order arrived on time and we understand it’s still early to see results. We’ve sent you an email with recommended usage and additional support to help you get the most from your product.

Rated 5 out of 5 stars

I have yet to use the products

I have yet to use the products. I like the way they smell and look. Very creamy.

9 January 2026
Thespadr logo

Reply from Thespadr

Hi Susan, it is great to hear that you are already enjoying the scent and the texture of the products! We cannot wait for you to try them out and experience how they feel on your skin.

Rated 1 out of 5 stars

The system was designed to make sure…

The system was designed to make sure that the customer ordered more than they wanted. When I tried to cancel my order not more than five minutes later. I was told it was already processed but that was forty minutes later. Not good business practices.

2 January 2026
Thespadr logo

Reply from Thespadr

We're very sorry to hear about your experience, Christine. We understand how frustrating it can be when an order is processed before you have a chance to cancel. We've sent you an email to clarify the situation and discuss how we can assist you further. Your feedback is important to us, and we appreciate the opportunity to make this right.

Rated 4 out of 5 stars

It was easy to make a purchase

It was easy to make a purchase. However , when I discovered that I had accidentally purchased two of the same items I was told they can’t stop any shipments. So be very careful when placing your order.

26 December 2025
Thespadr logo

Reply from Thespadr

Hi Karen, we are glad the ordering process was easy, but we are sorry for the frustration with the accidental duplicate. Because we aim for fast delivery, orders often move to shipping right away. We appreciate the reminder to double check orders and thank you for your feedback!

Rated 3 out of 5 stars

Not Worth It

Claims were that it would improve forehead wrinkles and overall skin condition. I've seen no such improvements.

7 January 2026
Thespadr logo

Reply from Thespadr

Thank you for sharing your feedback, Regina. We’re sorry the products haven’t delivered the results you were hoping for. We’ve sent you an email with tips and support to help enhance your routine, and we’re always available if you’d like further assistance.

Rated 4 out of 5 stars

Arrived faster than I anticipated

Arrived faster than I anticipated; have just started using the product so can't tell yet if it will do as I hope,

3 January 2026
Thespadr logo

Reply from Thespadr

Hi there, it's great that your order made it to you so quickly! We definitely want you to take your time getting to know the product, so we look forward to hearing how things are going once you've had a chance to really settle into your new routine.

Rated 5 out of 5 stars

Great product. Prompt delivery

Great product
I could feel it on my skin almost immediately.
Swift delivery

5 January 2026
Thespadr logo

Reply from Thespadr

Hi Talita, we are so glad you could feel the results almost immediately! It is great to hear that your order arrived swiftly and that you are enjoying the product so much. Thank you for your support.

Rated 1 out of 5 stars

No results waste of money.

No results waste of money.

1 October 2025
Thespadr logo

Reply from Thespadr

We genuinely appreciate you taking a moment to share your feedback, Cherri. We’re sorry to hear the products didn’t fully meet your expectations. We’ve sent you an email with helpful tips and additional support to help you get the most from them, and we’re always happy to assist whenever you need.

Rated 1 out of 5 stars

Order date of 12 30 2026 is totally…

Order date of 12 30 2026 is totally incorrect. Should be 2025!!!
I wish to cancel subscription

6 January 2026
Thespadr logo

Reply from Thespadr

Hi Barbara, thank you so much for sharing your feedback! We’re sorry for any confusion regarding your order date. You’re correct, it was placed on December 30, 2025. We’ve also processed your subscription cancellation and sent you a confirmation email. If you have any questions or need further assistance, we’re always here to help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look