I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... See more
Company replied
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I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... See more
Company replied
wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... See more
Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... See more
My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... See more
The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.
70 CKR House, East Hill, DA1 1RZ, Dartford, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 48 hours
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First time using to by air max 95’s. No issues and delivered quicker than expected. Would use again definitely
The trainers I’ve been after for weeks was only available here, the site is quick to use and found my size easily.
I was able to find an out of stock item, communication was good, I was updated on the status of the order and item came as described in a brand new box in 2 bds. Happy to deal again.
Was the first time using sole supplier , couldn’t get football boots from adidas direct so thought we would try . Felt reassured that goods were verified as lots of rubbish copies online . Boots are perfect and genuine . Highly recommend
It was first time I used the Sole Supplier website to buy my favourite Adidas Samba. I usually do not trust unknown shops and avoid shopping with them. But everything turned out perfectly, from the order through delivery way until I received. I really recommend!!
Great sneakers at a fair price. Delivered on time and in perfect condition. Excellent updates from point of ordering. Would order via sole supplier again.
After a difficult interaction with Caitlin not wanting to return my purchase out of 14days
I explained hadn’t been well there was a u turn and let me return my trainers However had to pay for tracked return £6 need better customer service going forward

Reply from The Sole Supplier
Delivered quickly (2 days from ordering), there were frequent updates about my order and delivery. And the shoes are in perfect condition. Would order via sole supplier again.

Reply from The Sole Supplier
This was my first order from sole supplier and I am so incredibly happy with the service/company. I kept trying to get the new release of Adidas Samba Cow shoes on ASOS but to no avail. Sole supplier continuously updated me about new restocks which was so incredibly helpful, but I still didn’t manage to get them! It then gave me the option to buy them new from a second hand person (where they make a bit of money from it) which I decided to do because I loved them. Sole supplier were so quick and I had the trainers 2 days later! The quality of the shoes were immaculate, and I believe they check them from the 2nd hand seller before they are then sent to you. I had consistent updates about the delivery and am incredibly impressed! Will definitely be ordering from them again when I find a trainer I like. Brilliant company and they should be very proud of themselves!

Reply from The Sole Supplier
Brilliant trainers, great response and will deffo use again 👍

Reply from The Sole Supplier
Hello,
Bought a paring of Air Jordan’s 4 Industrial Blue as a gift for myself.
Had a disgusting experience with the delivery, delivery man didn’t deliver on the same time, without me calling them. Wore it once and noticed that the glue coming out on the left shoe on the front …… now I’m worrying that it can be fake or good quality replica…
I’ve paid 230 pounds and get that…

Reply from The Sole Supplier
Excellent service! Ordered one night and arrived the day after!
Good packaging & delivered by ups
Great to deal with, my trainers arrived today I was kept in the loop all through the authentication process very happy with my purchase!
Yeezy slides are very comfy. I sized up by 1 size as recommended. Thanks.
Fantastic experience from start to finish, trainers arrived in 3 days and we're exactly as described, would definitely recommend. Thank you
Fab service -100% trustworthy would highly recommend!
Trainers arrived promptly and in immaculate condition. Very happy with process.
My very first time using The Sole Supplier, really pleased with the whole process, the trainers I was after were sold out everywhere else.
Very easy ordering process, I was constantly kept up to date on order status along with carrier (UPS) updates.
Really pleased
Thanks
Great shopping experience, wonderful customer service, really recommend this place.
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