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Company details

  1. Solar Energy Equipment Supplier

Written by the company

Everything for Solar Since 1969, Experience counts, we are your off grid specialists, Solar Panels, Solar Equipment, Batteries, Appliances, Water pumping and filtration and Solar Hot water systems. All With a Low price guarantee and Lifetime tech support


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Repeat customer!

We have ordered 3 systems from The Solar Biz spanning from the mid 2000s to our current system, installed in 2024. Their products have been excellent and competitively priced. But the customer support is what really makes this company shine. They are extremely knowledgeable of Solar. They helped us size and design our systems, and their tech support has always been available to answer our questions. And when dealing with something like Solar, it is crucial to know that the company you work with really knows their stuff and will be there when you need them. And we can say that this company has always been there for us, for a very long time.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased a Lithium Battery…

I recently purchased a Lithium Battery for my golf cart from Solar Biz. The manufacturer had all kinds of issues with getting this battery released in my area. Tom and Barb provided excellent customer service through the entire process. My delivery was delayed for about 6 weeks from the manufacturers promised time. Tom and Barb were following up with me and the manufacturer every several days until the issue was resolved. Barb assured me that my purchase was safe and I would not be at a loss for this purchase. I feel like they went above and beyond to make sure that I was satisfied. Also, Tom has a wealth of knowledge and experience in the battery field. He openly shared his thoughts and ideas both before and after the purchase. I feel that I can call him with any questions in the future. And did I mention that their price was the best in the country for my item? I strongly recommend Solar Biz for your battery or solar needs. They are top notch in every area. Thanks so much for your knowledge and help.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Customer service is off the charts

Customer service is off the charts, bar none. I've been dealing with this company for at 15 years. Patty, Tom and Barb are just wonderful to deal with. They gladly spend the time helping you with parts, system design, trouble shooting, etc. Prices are competitive and shipping is fast and dependable. There's virtually nothing they don't know about. You can't get that just anywhere.

23 February 2024
Unprompted review
Rated 5 out of 5 stars

I didn't know much about solar so I…

I didn't know much about solar so I call these guys as they seemed like an old company. Boy howdy they literally trained me in solar. answered all my questions and fully explained the answers so I could understand them. I now know solar more than my neighbors!! Prices are great too.

25 January 2023
Unprompted review
Solar Biz  logo

Reply from Solar Biz

Thanks Tomas we're glad you're happy.

Rated 5 out of 5 stars

It was easy to order

It was easy to order, hassle free. got the parts with in two weeks thanks.

26 September 2022
Solar Biz  logo

Reply from Solar Biz

Remember we have lifetime tech support.

Rated 1 out of 5 stars

Terrible customer Service

Terrible customer Service. Shipping charges are ridiculous. Shipping charges are shown as a mandatory item with no choice offered. They lie about that. Service Reps aree liars that make product offers substitution offers they don't carry through on. I would never trust them and will never do business with them.
They lie about offering lower shipping charges. The item comes up on the web page with shipping charges assigned to the purchase. If other options were available they are well hidden and were never offered until I complained. These people are so dishonest. stay away from them.

7 October 2022
Unprompted review
Solar Biz  logo

Reply from Solar Biz

Not true, You just missed the choice. We give our customers the choice to pick the shipping service they prefer. You chose UPS which was the most expensive service we offer and UPS up charges if you are remote. I noticed that if you had chosen US Post Office shipping your shipping would have been around 10 bucks. Really if you didn't like the UPS charges (and I don't either, as they have gone up dramatically since Covid) why did you go ahead with the order?

Rated 1 out of 5 stars

I had you all send me a part Thursday before last second day air and haven’t received it yet

I had you all send me a part on September 22 second day air and haven’t received it yet and today is October 2nd

22 September 2022
Solar Biz  logo

Reply from Solar Biz

This product was sent out the same day you ordered it 2nd day air to the address you gave us.
I did notice you had the worst hurricane in history, which just maybe has given UPS a problem.
This is between you and UPS so for the life of me I can't figure why you would give us a 1 star review.

Rated 2 out of 5 stars

You can't believe their shipping costs

You can't believe their shipping costs. I seem to get that expense added on to my bill after the fact. No way to budget with them.

26 September 2022
Solar Biz  logo

Reply from Solar Biz

Sorry for the confusion, We were trying to get this to you in a timely manner.
We were shipping this directly from the manufacturer because our warehouse was out.
The quickest way to get this to you was through them. However they do not ship Via the US Post Office, they only ship FedEx. Hence the difference in shipping.
This is not normal for us. If you would like to speak to me directly my extension is 122. I own the Solar BiZ

Rated 5 out of 5 stars

Great customer service and communication

We are repeat customers because of the great service. This time there was an issue with the website so I called the company. I had to leave a message. I received a call back in a short time, maybe a couple of hours. After reporting the issue with the website I got my item ordered. I received shipping notification later that evening. They also followed up with questions about the website after speaking with their tech support.
SolarBiz wants happy customers and they show it. Once again, you have made this customer happy and intent on continuing our business relationship.

23 September 2022
Solar Biz  logo

Reply from Solar Biz

So good to hear this, If we ever drop the ball call me directly extension 122

Rated 5 out of 5 stars

My most recent experienoe with Solar Biz offered prompt and superior service

My most recent experience with Solar Biz was in mid-Sept when I bought a replacement deionizer cartridge for a system that Solar Biz helped me install in approx. 2018. During that process I recieved multiple phone consultations with their solar engineer which was extremely helpful. I wanted to give them a 5-star review at the time but couldn't figure out how. Mostly, the cartridge replacement was done online but got a phone call stating price had increased in a prompt way that was necessary if I am to keep my batteries watered.

13 September 2022
Solar Biz  logo

Reply from Solar Biz

We know you can buy this stuff from anyone, we strive to be the best at technical information and help. Thank you for your rating.

Rated 5 out of 5 stars

Eric did a fantastic job

Eric did a fantastic job - our previous system was over 20 years old, and he spent three days installing new inverter, panels - total overhaul. We are so very grateful for his expertise and hard work. Excellent customer service.

23 September 2022
Solar Biz  logo

Reply from Solar Biz

Thanks so much for the nice review

Rated 5 out of 5 stars

So far = GREAT!

Well, I haven't received the units yet, but the communication has been EXCELLENT!

I have great expectations for the purchasing experience.....

14 September 2022
Solar Biz  logo

Reply from Solar Biz

Thanks Kevin

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