The Sofa Cover House Reviews 

374
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Having used before with now issues the delivery time is now terrible. 11 days since order and still no delivery

Rated 1 out of 5 stars

AVOID, SCAMMER COMPANY. TrustPilot doesn't allow zero stars. Covers don't fit, despite ordering the correct sizes, stupid foam packers keep popping out and I hurt my back turning a 3 seater sofa... See more

Company replied

Rated 5 out of 5 stars

Straight forward process. Measured my sofa's and although I haven't fitted them yet. The one I've tried appears to fit perfectly. Really pleased and have already recommended to a friend. Good qual... See more

Company replied

Rated 5 out of 5 stars

I was excited when ordering 2 sofa covers to get new look sofas. However they send the wrong colours I was skeptical to whether they’d change them or even respond. They went above abs beyond to... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

The Sofa Cover House makes it easy to give a sofa, armchair, chair or sofa bed a new look without replacing it. We sell stretch sofa covers, EasyCover sofa covers with a non-slip underside, water-repellent jacquard covers, sofa cushion covers, sofa throws and chair covers, in a wide range of colours and fabrics, from plain greys and neutrals to velvet, chenille, fleece, faux fur and faux leather. Finding the right size matters more than anything, so our website explains how to measure your sofa, arms included, and a short three-question guide recommends the right cover. You can also email us a photo of your sofa and its measurements before you order: we will tell you which model and size to choose. Our stretch sofa covers come with foam tuck-in sticks, and fitting takes about 2 minutes, without tools. Orders are dispatched within 24 working hours and delivered by tracked delivery in 3 to 8 working days to the United Kingdom, Ireland, Jersey, Guernsey and the Isle of Man. Delivery is free on orders of £49 or more, and orders of £85 or more include 2 free cushion covers. Every order is covered by our 30-day money-back guarantee. Our customer service team replies 7 days a week, within one working day, at contact@thesofacoverhouse.com. We read every review on this page and reply to them: your feedback helps us improve our covers, our advice and our service.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

374 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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2.6

All reviews

(374)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The covers look great and were easy to…

The covers look great and were easy to fit once we realised that we needed a size larger than recommended. Even so, as soon as anyone sits on the sofa or chair the foam tubes, that are meant to retain the fit of the cover, pop out. It's not a great problem but it would be good not to have to replace them every time the furniture is used

11 September 2023
Rated 1 out of 5 stars

AVOID AVOID AVOID

DO NOT purchase from this company. The goods are not as described and the quality is extremely poor. They refuse to honour their advertised 14 day free returns and do not send a returns form or returns address meaning products cannot be returned and therefore refunded.

22 September 2023
Unprompted review
Rated 1 out of 5 stars

Scam returns policy

Scam company, wish I’d checked trustpilot first. Took >3 weeks to arrive. Covers were cheap quality and did not fit despite ordering correct size. Upon requesting a refund, I was send automated emails offering new covers and my requests for a full refund were ignored, despite free returns being advertised on website. After more emails they offered me the option to return to France (despite co.uk domain) at my own expense (~£24) where they would ‘decide whether to refund me or not’. Thankfully obtained a full refund through PayPal who must have agreed that this is a scam company. Please save yourself the stress and do not order from Sofa Cover House or at least order via PayPal /credit card for some protection. It’s such a shame companies like this are not shut down despite many reviewers reporting the same issues with regards to sizing and returns.

17 September 2023
Unprompted review
Rated 5 out of 5 stars

Great value for money

Great value for money, exactly as advertised, and very good quality. Arrived promptly, well packaged, and looks lovely. Would recommend to anyone and will be keeping this company's details to re order in the future.

14 September 2023
Unprompted review
Rated 2 out of 5 stars

Poor customer service

Despite measuring my sofas, the covers did not fit. I emailed the company about a swap for a larger size and did not get a reply. When I then tried to email about a refund I was told it would not be possible due to contacting them after 14 days of receipt, even though my first, ignored email was well within that time frame.

16 August 2023
Rated 1 out of 5 stars

Very poor customer service

This is a scam!!!!!! Very poor customer service, no phone number to contact anyone ….. going round circles. I ordered sofa covers from this company. Unfortunately, they weren't suitable. The return process has been incredibly difficult. Despite the parcel/order came from the UK, they asked for the return to be sent to an address in France. I requested their contact number so that the courier company could get in touch, but they didn’t provide it. I incurred steep postage costs and once it reached the address provided, they refused to accept the return parcel from the courier company. I've been chasing this for weeks, provided all the required information, but they continue to make excuses. All I want is my refund, but they are not cooperating.

15 September 2023
Unprompted review
Rated 5 out of 5 stars

Love the colour

Love the colour, has brightened up the old green leather sofa and chairs I have in the conservatory. As I fitted them on my own it took about 2 hours to fit.

12 August 2023

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