The Snugg Reviews 

True to their words! I ordered my iPhone in 2019 and paid £14.99, money well spent. My case, through wear and tear, required a new one and I emailed Snugg with order number and within a day they arranged for a new one to be sent out. Brilliant!

iPad case began to break down along the edges after about 4 years. Had kept lifetime guarantee so was sent a replacement case as promised. Emails answered promptly and as commented by previous reviewers, they stand by their guarantee. Very good service. Thank you.
Hope this case lasts longer.

A brilliant company and excellent customer service! I would definitely recommend them. In particular James, who was extremely helpful.

The Snugg died unexpectedly. I did what I don’t normally do because it usually doesn’t work—I called the company. They asked for a couple of things and sent a new one out immediately.

Excellent piece of kit which converts your ipad into a mini computer and comes with lifetime guarantee. Excellent customer service.

My iPhone XR wallet case began to deteriorate after just a few days of use and it wasn't until I received an email from Snugg inviting me to register my case that I realised Snugg offers a lifetime guarantee. Having registered the case I emailed Snugg and within 24 hours received a replacement; hopefully the new one will not be a problem. I have given Snugg 5 stars for customer service and it seems their guarantee means what it says! Well done James at Snugg.

An absolutely fantastic company that customers can rely on. Submitted an email with the issues with my iPhone 11plus case and within the hour, I received a response back, exceptional for a Sunday. Customer service were happy to replace the item as it has a
Lifetime warranty, and this is the reason I paid the extra for the excellent service. Within two days I received a replacement case. I have always bought my phone cases from The Snugg and continue to do so.

This company is outstanding. They have replaced my iPad case after about 5 years wear, as it was wrecked. I am so impressed with their service.

Very helpful customer service. Bought an iPad case several years ago with a lifetime guarantee. Got in touch to order a replacement and was able to have one sent out to me promptly with no issues.

SNUGG definitely stands behind their Products. My iPad Case ripped, I contacted Snugg, sent pictures and purchase documents........IMMEDIATELY a BRAND NEW Case was sent out last week to replace the bad one.
This was the second time I notified Snugg for a replacement case, the first time was several years ago.
WE ARE IMPRESSED WITH THEIR SERVICE !!
THANK YOU SNUGG!!

Hello everyone, I bought a coffee at snugg two and a half years ago, unfortunately the cover has been damaged in the meantime.
I then wrote an email to snug, which was answered immediately.
3 days later I had a new cover from Snugg.
The snugg employee was very, very helpful and friendly. It couldn't be better.
When I need a cover again I buy it from Snugg 👍👍👍

I have had many Snugg iPad covers over the years and for the most part, they have been brilliant. However, a case I bought last year for my IPad 10.2 started to crack. I contacted them on Monday and on Thursday, a brand new case was delivered free of charge. The whole process was very easy. I will definitely be using them again.

Purchased an ipad mini 3 cover 3 years ago, with a lifetime garuntee from amazon a company that appeared to be snugg and payed full snugg price.
3 years on and the hinge has started to fail to bits.
Snugg are washing there hands of it claiming they did not sell it to me and unless i buy direct from them there is no lifetime warranty... In retail when you buy a product with lifetime warranty the retailer only usually honours the first year then it reverts to the manufacturer, who in this instance are not honourable...”Take your money and run” and “not worth the paper its written on” which is a shame as its a great product but I payed a premium for a product that had a lifetime warranty, that clearly by others reviews doesnt exist!
Very poor indeed.
*update*
After several emails back and forth, Snugg replaced my cover as a gesture of goodwill. Not sure if I would purchase a product with lifetime warranty unless directly from the manufacturers again so if you are going to buy a Snugg definitely buy it direct from them would be my advice.

I have used SNUGG products for several years. I have one time used the warranty, the team at SNUGG responded quickly and made the process very easy. No one has to wonder if they should use SNUGG. They are completely professional

I Contacted The Snugg for a replacement iPad Air cover under their Lifetime Guarantee. This would be my second replacement in 4 years and they couldn't have been more helpful.
My new cover is now in the post and I can't wait to receive it.
I would definitely recommend The Snugg for quality of products and excellent Customer Service.

Once again Snugg continue to honour their lifetime warranty with their items. They are a very professional Company and are quick to respond to any query. Well done Snugg once again.

I had a problem with a recent order on Amazon and contacted Snugg directly as the product I wanted was no longer available through Amazon. James (from Snugg) understood my problem and arranged for a replacement of the exact product that I wanted within 2 days of my enquiry. Very pleased with the helpful and prompt service. Many thanks James

After 4 years my iPad case got a bit threadbare. As I had the 'lifetime guarantee', I contacted Snugg for a replacement. After a few e-mails and a little wait as they were out of stock, I have now received my replacement. All the staff answered promptly and politely. No problem in recommending Snugg at all.

Bought this just over a year ago from Snugg Amazon, Unfortunately it stopped charging just after a year.
Snugg instantly replaced it for me under their lifetime guarantee, good CS..
Will definitely buy there cases in the future and be sure to recommend

I was very pleased with the service and their willingness to be of service. The apple pencil was stuck inside the Snugg case and was not able to retrieve it out. So I had to cut it out. After showing the situation to them. They offered to replace it. I was shocked and now I know to only use their products because not only the quality is good but they back it up with sincere service.