The Salt Shop Reviews 

698
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Superb customer service! I made an error and accidentally ordered 6 x the amount of water softener salt I needed. They noticed the error, delivered only what I wanted and arranged a refund, all on the... See more

Rated 5 out of 5 stars

The eight 25Kg bags were delivered promptly by a lovely man who stacked them very carefully in two groups of four under the bench in the garage. Ever since using the salt shop they have always done th... See more

Rated 5 out of 5 stars

Friendly service . Driver promptly took on the job of carrying the salt bags to my garage. One thing to remember is the area delivery diary, maybe a wait of several days if one just misses the... See more

Rated 5 out of 5 stars

Fast delivery, especially due to tablet salt being in shirt supply at the moment. They were also the cheapest around when buying 10 bags or more. Highly recommend and will be using again in the nea... See more

Company details

  1. Cleaning Products Supplier

Information provided by various external sources

Block Salt, Tablet Salt, Granular Salt delivered and collected | Thatcham, Newbury, Reading, Berkshire, Oxfordshire, Hampshire and Wiltshire


Contact info

4.9

Excellent

TrustScore 5 out of 5

698 reviews

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4.9

All reviews

(698)

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Rated 1 out of 5 stars

Poor Service

I have never had problems before with the Salt shop and rated them highly, however, my recent experience was disappointing. I had previously ordered 40 bags of salt and this time the website only allowed for a maximum of 20 per order. I called their office and was advised that the maximum was 40 due to limits on supply which was fair enough. However, I was also advised that I could place 2 orders for 20 blocks each. This was strange advice but also disappointing that I could do that and not take advantage of the reduced price if I have placed a single order of 40.
After ordering, and as per the process, I received an email one day that the salt was out for delivery. Previously, I also received a phone call to advise they were on the way but not this time, which was fine if it got delivered to the right address. By 7pm, I had not received my salt and my wife had seen a post on Facebook that the salt was delivered to someone else's house. It was luck that my wife saw this and we then managed to drive over and load the car with the 40 blocks and then bring it home.

I then called the saltshop the next morning and the lady who answered told me that she did not work there and that someone would call me back. She took my name and number but I never received a call back for the next 2 days. I then called back again and another lady answered and said it wasn't her who delivered and it was someone else and he would call me back. I never got called back with a simple apology.
In summary, it was disappointing that I could order 40 blocks but through 2 orders and paying a higher price. Then it was delivered to the wrong address and then I never got called back for a simple apology.

19 July 2022
Rated 5 out of 5 stars

Fantastic service!

Fantastic service - kept updated at each stage of the order and delivery process and the salt was delivered ahead of the estimated date. Very friendly delivery driver who was more than happy to stack the salt exactly where I wanted. Will definitely use again.

4 July 2022
Rated 5 out of 5 stars

Very good experience

Very good experience. Great communications throughout to let me know order status. Quick delivery also.

Will use again.

12 May 2022
Rated 5 out of 5 stars

Brilliant service

Brilliant service. I was expecting to wait several days for delivery of salt for my water softener but it arrived within 48 hrs. Great price, no delivery charge to my address, I will definitely use the Salt Shop again and recommend it to others.

25 April 2022

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