This is the worst NDIS provider I have ever experienced. A very unprofessional company! The exective doesn't follow NDIS code of conduct. Using very low quality Support Workers who had criminal his... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Same old SALT! Rinse and repeat! Same problems different day-18 months later. Shame on you 😕 Still Dumping at your Mismanaged property. No apparent professional integrity or just lazy?Peopl... See more
I am disgusted by the quality of service from salt. 5 years I’ve been with them and the first few years were great. Robyn was my rock. But then she could no longer come and since then it’s been a nigh... See more
Hi, just want you to know That”The Salt” has passed on to me a worker for my NDIS plan & I usually was going a lot to the gym with worker Renee but now because of covid the gym is closed of course so... See more
Company details
Information provided by various external sources
Salt is a not for profit provider of disability services and is also helping people in our communities who are in need with love and respect
Contact info
101 Ramu Parade, 3081, Heidelberg West, Australia
- +61468887258
- roger@thesaltfoundation.org.au
- thesaltfoundation.org.au
A disgusting NDIS provider
This is the worst NDIS provider I have ever experienced. A very unprofessional company! The exective doesn't follow NDIS code of conduct. Using very low quality Support Workers who had criminal history and with very low education, such as year 10 level only. Some of the support workers don't even have the basic knowledge of NDIS.
The payroll woman is very unprofessional and lack of knowledg. She short paid support workers' over time pays, shift allowances, and refused to reimburse support workers travel expenses. She has no skill in customer service. People said she does nothing to bring value to ndis participants but a suck up job for CEO.
All in all, It is a completely terrible NDIS provider!
Same old SALT
Same old SALT! Rinse and repeat!
Same problems different day-18 months later.
Shame on you 😕
Still Dumping at your Mismanaged property. No apparent professional integrity or just lazy?People are better than this. Shame on you 😕 💰
Unorganised and unreliable
I am disgusted by the quality of service from salt. 5 years I’ve been with them and the first few years were great. Robyn was my rock. But then she could no longer come and since then it’s been a nightmare. No solid support worker, I was meant to have 5 days a week, but salt only gave me 3. I’ve had to go with Farris Care for the other 2 days because salt can’t organise themselves. Support workers aren’t very supportive. I’ve had worker’s criticise me for not having children, being anxious and upset or doing things like personal errands while they are with me. Even bringing their children to the appointment. And I’m too nice to say anything, but now I am. Adele is hard to get a hold of, especially when workers are incredibly late to appointments. I’m sick of this. They’re meant to make my life easier, NOT HARDER. I’m so upset and anxious right now.
The Salt Foundation is a really…
The Salt Foundation is a really…
The Salt Foundation is a really supportive NDIS provider. Support Workers are caring and kind . Jessica has been really helpful along side as well.

Reply from The Salt Foundation
Salt Foundation has been very…Supportive
Salt Foundation has been very Supportive & Understanding.

Reply from The Salt Foundation
The Salt foundation
The Salt foundation have been good. My experience with the staff have been good. They have been helpful and friendly.
.Flori review.

Reply from The Salt Foundation
Good support
Good support workers and support from the Salt foundation

Reply from The Salt Foundation
Great organisation with good…
Great organisation with good communication skills and workers
Very happy with the foundation and would highly recommend it to anyone requiring care and services

Reply from The Salt Foundation
One of the best in the industry!
The salt Foundation offers quality services and excellent support to its workers and clients!

Reply from The Salt Foundation
My Salt worker Sophie has gone above…
My Salt worker Sophie has gone above expectations especially during Covid. Nothing was to much for Sophie helping me with my study. I am really grateful that l have Sophie as my support worker.

Reply from The Salt Foundation
Enjoyable experience
Salt has been a really great experience. The staff are friendly and supportive and it feels great to be a part of such a welcoming, caring community :)

Reply from The Salt Foundation
I enjoyed walking with Ben and his dog.

Reply from The Salt Foundation
Tom Is a great worker and a very…
Tom Is a great worker and a very talkative person. Each morning he makes my bed for me, and lays out my clothes for a shower and mops the floor, Tom makes a cup coffee. We get the latest news. Tom assists me with my physio exercise, which we report to Joe

Reply from The Salt Foundation
In the midst of Covid
Hi, just want you to know That”The Salt” has passed on to me a worker for my NDIS plan & I usually was going a lot to the gym with worker Renee but now because of covid the gym is closed of course so I also had to stop seeing Renee but we do phone calls & now I actually have a Bronco Pneumonia which is serious & I cannot go walking yet! Renee, still gives me calls & I told her that as soon as the Doctor says I can go outside to go for walks, I’ll be contacting Renee to assist me... I have always been happy with the services provided by Renee through “The Salt”.
Thankyou....Kind Regards, Clara🌸
Working with The salt foundation has…
Working with The salt foundation has been a good experience. They have made me feel good and comfortable, and I feel good with all my work colleagues and hope everybody is happy to be working with me.

Reply from The Salt Foundation
Excellent service.
I have always found the ladies and gentlemen that work at SALT to be very approachable and happy to help with any questions that I have.

Reply from The Salt Foundation
Simon Banna
On behalf of a participant, "my workers are like my best friends" - Simon Banna

Reply from The Salt Foundation
Great support
The support workers i have had are knowledgeable and fantastic, Jessica has been very helpful with providing further help.

Reply from The Salt Foundation
Great service
Great service, the Support Facilitator- Jessica is really responsive and helpful.

Reply from The Salt Foundation
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.



