I am absolutely delighted with the excellent value for money rugs I received with delightful customer service. The rugs look great, feel great underfoot, and help keep my flat sounding great as I w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a really positive experience with The Rug Shop UK! Their customer support team was super helpful when I had a small issue with my order. I reached out through the live chat, and they replied al... See more
Company replied
Having taken several rugs back to other stores due to suitability and poor quality I visited The Rug Shop on a recommendation. Matthew spent a huge amount of time with us and was so helpful and patie... See more
Company replied
I bought 3 rugs from the rug shop. All were as described, reasonably priced & delivered within the promised timeframe. I had to send the first rug back (colour didn’t match the intended room) and the... See more
Company details
Written by the company
The Rug Shop UK serves as your ultimate destination to discover the perfect rug for your space. With a vast selection boasting over 15,000 designs and colors, including options tailored for children's rooms, kitchens, and bedrooms, we cater to diverse tastes. Our collection also features large living room rugs in various styles like wool, shaggy, and striped, ensuring ample choices. Enjoy the assurance of the lowest prices online, thanks to our price match promise. Should you find any of our rugs cheaper elsewhere, we not only match the price but guarantee to beat it. Every rug in our collection is meticulously curated from leading designer brands to seamlessly complement your home. Whether you prefer modern contemporary or classic traditional styles, our extensive range ensures you'll discover precisely what you're seeking.
Contact info
Unit 1, Allenby House, Knowles Lane, BD4 9AB, Bradford, United Kingdom
- 01138879393
- info@therugshopuk.co.uk
- therugshopuk.co.uk
4.4
Excellent
606 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Excellent and Friendly Customer Support!
I had a really positive experience with The Rug Shop UK! Their customer support team was super helpful when I had a small issue with my order. I reached out through the live chat, and they replied almost instantly with a clear solution. It’s rare to find such friendly and efficient service these days. I’m very happy with how smoothly everything went — great rugs and even better support! Highly recommended.
9 October 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your kind words. We’re so glad to hear you had a great experience and that our team could assist you quickly. Your recommendation means a lot to us and we look forward to serving you again soon.
I received the rug and after few weeks…
I received the rug and after few weeks the colours started to fade off and the colours started to change. I have emailed the company to help me out but they have ignored my message completely.
17 October 2025
Unprompted review
Reply from TheRugShopUK
Hi Meryem
We’re sorry to hear about the colour fading issue. We have checked at our end, and it looks like you have confused us with some other company. Please share your order number and purchase date at customerservices@therugshopuk.co.uk, so we can look into this and resolve it quickly.
Five stars and more !!
Five stars and more !!
Ordered my 4 rugs and within 2 days - all safely delivered with updates on the stages of the order.
Absolute first class service
Thank You
14 October 2025
Unprompted review
Reply from TheRugShopUK
Thank you so much for your amazing feedback and five-star rating. We’re thrilled to hear your rugs arrived quickly and safely. Your appreciation means a lot to us and we hope to serve you again soon.
Quality Rug
Quality Rug, exactly what we wanted.
I was about to order the very same rug from another company (they’d changed the product name slightly) when I decided to see if the same rug could be sourced elsewhere.
Quick scan on the web brought me to the Rug company with a saving of £50 and free delivery.
Customer service was excellent with same day answers.
I’ll definitely use this company again.
23 September 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your wonderful review. We’re delighted you found the perfect rug with us and saved in the process. It’s great to hear our customer service team could assist you promptly. We truly appreciate your support and hope to serve you again soon.
Everything as promised
Easy to order. Great communication. I changed delivery time and all arrived to plan and within allotted 2 hour time span.
Many thanks
26 August 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your kind feedback. We’re glad to hear the ordering process and delivery went smoothly for you. Your satisfaction means a lot to us and we appreciate you taking the time to share your experience.
Great Prices and speedy delivery ...
20 August 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your lovely feedback. We’re happy to know you’re pleased with our prices and quick delivery. Your support is greatly appreciated.
Teal flower rug 170/120
A good range of rugs, colours and sizes. Found what I was looking for easily. Process of ordering was good and delivery was quick.
18 August 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your wonderful feedback. We’re delighted you found the rug you were looking for and that the ordering and delivery process met your expectations.
Lovely rug and great experience
Lovely rug, beautiful colour and fantastic quality. And a great shopping experience. Fantastic communication and delivery, thank you!
13 August 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your kind words. We’re thrilled that you love your rug and enjoyed your shopping experience. We appreciate your feedback on our communication and delivery.
Reply from TheRugShopUK
Thank you for your feedback. We’re delighted you love your rug and look forward to serving you again.
Jacqueline
Having taken several rugs back to other stores due to suitability and poor quality I visited The Rug Shop on a recommendation. Matthew spent a huge amount of time with us and was so helpful and patient. The shop has a large selection of rugs to choose from at different prices. I am thrilled with my purchase. Thank you Matt.
11 August 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your wonderful feedback. We’re delighted that Matthew could assist you and that you found a rug you’re thrilled with. Your kind words mean a lot to us, and we appreciate your support.
Reply from TheRugShopUK
Thank you for your feedback. We’re glad to hear you’re happy with both our service and the product. Your support is greatly appreciated.
Have bought from this site before &…
Have bought from this site before & know the quality & choice is second to none. This new rug meets all my expectations & at such a great price too.
Highly recommend this site to all
7 August 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your wonderful feedback. We’re thrilled to hear your new rug meets your expectations and that you’re happy with the price. We truly appreciate your recommendation and continued support.
Ordered rug from The rug shop
Ordered rug from The rug shop. Just saw online so was a little nervous ordering.
The company kept in touch every step of the way and answered my emails.
The rug arrived very promptly and well packaged. It is absolutely beautiful.
The quality the colours the feel and it looks gorgeous in my lounge.
Extremely reasonable price paid for the quality of the rug . One happy customer.
Buy from here folks you won't be disappointed. Order number 1000059168
7 August 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your fantastic review. We’re delighted to hear that your rug arrived promptly and that you love the quality, colours, and feel. Your kind words and recommendation mean a lot to us, and we’re thrilled to have you as a happy customer.
Reply from TheRugShopUK
Thank you for your feedback. We’re glad to hear you had an excellent experience and truly appreciate your recommendation.
Quick delivery and good communication
Quick delivery and good communication
30 July 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your feedback. We’re pleased to hear you’re happy with our delivery speed and communication.
Great price
Great price, prompt delivery.definitely will use the rugshop again.
23 July 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your feedback. We’re glad you’re happy with the price and delivery, and we look forward to serving you again.
Reply from TheRugShopUK
Thank you for your feedback. We’re pleased to hear you found our communication clear and delivery fast.
Outstanding Customer Setvixe
From ordering to delivery, the service provided by The Rug Shop Uk was outstanding. Our rug arrived, packaged perfectly and the look and ferl of our rug is beautiful, exactly what we wanted. We would definitely recommend The Rug Shop UK.
22 July 2025
Unprompted review
Reply from TheRugShopUK
Thank you for your wonderful feedback. We’re delighted your rug arrived perfectly and that you love how it looks and feels. We truly appreciate your recommendation.
Reply from TheRugShopUK
Thank you for your feedback. We’re thrilled to hear you enjoyed our service and speedy delivery.
Issue resolved
Had an issue but the company have resolved this, would recommend
4 July 2025
Unprompted review
Reply from TheRugShopUK
Hi Richardson,
Thank you for taking the time to leave a review. We're truly sorry to hear that your experience with our “NON SHED” rug has not met your expectations. We understand how frustrating it must be to deal with shedding after being assured otherwise.
This is certainly not the standard we strive to uphold. We also sincerely apologize for the delay in communication and for any inconvenience caused by our response.
Your feedback is important to us, and we’d like to make this right. If you're open to it, please contact us directly at sales@therugshopuk.co.uk, referencing your order number 1000051972.
We'd be happy to review the matter again and explore what can be done to resolve it.
Once again, we apologize for the inconvenience, and thank you for bringing this to our attention.
Kind regards,
The Rug Shop UK.
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