The Rug Cleaning Company Reviews 181

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Not cheap, but an absolutely brilliant job,the rug looks brand new.cannot fault. Customer service is first class, premises bright and clean. Would recommend.

Rated 5 out of 5 stars

2 hall rugs that I inherited from the in-laws they are cream and beautiful and probably not what should be used in a home in Kalgoorlie with mine workers dogs cats and a cleaner that never moved them... See more

Company replied

Rated 4 out of 5 stars

great service, good product, cleaned rugs beautifully. A little difficulty with payment system at counter. confusion, couldn't pay eftpos, had to pay credit card. Seemed a long process to get the inv... See more

Company replied

Rated 5 out of 5 stars

Brilliant - from the first phone contact to the end result, The Rug Cleaning Company were a pleasure to deal with, and so wonderfully professional. The quote process was easy, then arranging pick-up f... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

The Rug Cleaning Company. All rugs require special care and attention. Professional rug cleaning, Restoration, Repairs. We use a revolutionary rug cleaning system. Call 1300 697 847 for a enquiries or a Free quote


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

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Rated 5 out of 5 stars

Excellent

Not cheap, but an absolutely brilliant job,the rug looks brand new.cannot fault.
Customer service is first class, premises bright and clean. Would recommend.

16 September 2021
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the carpet…

I was very disappointed with the carpet cleaning. The carpet did smell clean but 99% of the stains remained. Even the colour of the carpet remained the same. I previously had carpet cleaning done by another company and the difference was noticeable with majority of the stains gone. I just don't understand what was done as there was no difference at all. Disappointed with the job!!

18 March 2021
The Rug Cleaning Company logo

Reply from The Rug Cleaning Company

Hi Reem,
We are disappointed that you have not been in contact since you had your carpets cleaned on 12/02/20, over one month ago. We note that your account remains outstanding. This is the first time that we have heard about your dissatisfaction with the results. We would have liked the opportunity to inspect your very soiled and stained carpets, directly after the job was completed, to determine if further cleaning and treatment would provide better results.

Rated 5 out of 5 stars

Great service and outcome

Great service and outcome
I didn’t think the rug could look so different/clean! Been before, will be back again.

12 March 2021
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Reply from The Rug Cleaning Company

Hi Michael,
Thanks for letting us know. Our cleaning processes achieve the best clean possible and we are delighted that you are happy with the result.
Regards
The Rug Cleaning Team

Rated 5 out of 5 stars

We have used The Rug Cleaning company…

We have used The Rug Cleaning company three times and always have done an excellent job and great price,

12 March 2021
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Reply from The Rug Cleaning Company

Hi Adrian,
Thanks for trusting your rugs to The Rug Cleaning Co. We look forward to seeing you again when your rugs next need cleaning.
Regards
The Rug Cleaning Team

Rated 5 out of 5 stars

Great Service

Trudi and staff were very helpful - rugs came up beautifully clean and were delivered back to me. Terrific service - will use again and recommend to friends.

11 March 2021
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Reply from The Rug Cleaning Company

Hi Sharon,
Thanks for letting us know of your satisfaction with our service and rug cleaning results. We look forward to seeing you next time you have a rug to clean.
Regards
The Rug Cleaning Team

Rated 4 out of 5 stars

This was a very grubby rug and 15 years…

This was a very grubby rug and 15 years old. Came back clean looking good and smelling fresh I am very pleased with the results. Thank You

11 March 2021
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Reply from The Rug Cleaning Company

Hi Maureen,
Its very satisfying to achieve good results and return a fresh clean rug to its happy owner.
Kind regards
The Rug Cleaning Team

Rated 5 out of 5 stars
The Rug Cleaning Company logo

Reply from The Rug Cleaning Company

Many thanks for letting us know that you were happy with our service

Kind regards
The Rug Cleaning Team

Rated 5 out of 5 stars

Telephone service and delivery to my…

Telephone service and delivery to my house was perfect.

24 November 2020
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Reply from The Rug Cleaning Company

Hi Margot,

Many thanks for letting us know. We're happy you were pleased with our service.

Regards
The Rug Cleaning Team

Rated 5 out of 5 stars

I sent three rugs to be cleaned

I sent three rugs to be cleaned. The company quite rightly did not touch one, that I had not realised was in such bad condition, with splits in the backing. The other two were beautifully cleaned.

24 November 2020
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Reply from The Rug Cleaning Company

Hi Catherine,

Such a disappointment that we were not able to clean the damaged rug. I'm glad you were pleased with the cleaning result of the other two

Regards
The Rug Cleaning Team

Rated 5 out of 5 stars

Friendly and knowledgeable service

Friendly and knowledgeable service. Turn around time well within the time frame indicated. I will certainly recommend and use your company again.

18 November 2020
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Reply from The Rug Cleaning Company

Hi Annette,

Many thanks Annette. We look forward to being of service again in the future.

Regards
The Rug Cleaning Team

Rated 5 out of 5 stars

A seamless experience

A seamless experience, even when the machine broke down. My carpet came back better than I was expecting and the sheer professionalism of the staff was refreshing.
Thank you

17 November 2020
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Reply from The Rug Cleaning Company

Hi Matt,

Our rug cleaning machines work very hard for us, we certainly put them through their paces! Thanks for your kind words. Good to know our service standard continued to hit the mark during a very challenging couple of weeks.

Regards
The Rug Cleaning Team.

Rated 5 out of 5 stars

Old fashion service

Old fashion service. This is the second time iv used the rug cleaning company. They where very helpful in regards to pricing my rug and the pick up and delivery was prompt and friendly. My experience was excellent and highly recommend them I didn’t get any other quotes as I was happy with the professional service given to me. Deb from atwell

17 November 2020
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Reply from The Rug Cleaning Company

Hi Debra,

We are so grateful to our loyal customers. Thanks for using our services again. I hope we can be of service again in the future.

Regards
The Rug Cleaning team.

Rated 5 out of 5 stars

Excellent result

Excellent result. Thank you

17 November 2020
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Reply from The Rug Cleaning Company

Hi Gwenda,

You're welcome! Thanks for letting us know.

Regards
The Rug Cleaning Team

Rated 5 out of 5 stars

Outstanding results

Had some very grubby rugs and had very low expectations that they could be cleaned. The Rug Cleaning Company did an outstanding job. The rugs came back beautifully clean. Exceeded my expectations by a long mile! Will definately use them again!

9 November 2020
Unprompted review
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Reply from The Rug Cleaning Company

Hi Bruce,
Many thanks for bringing your rugs to The Rug Cleaning Co. for cleaning. We're delighted that the result exceeded your expectations
Kind regards
The Rug Cleaning Team

Rated 5 out of 5 stars

All good from drop off to pickup

All good from drop off to pickup, great service & communication with friendly staff. Fully recommend this service to everyone. Thanks Joe

20 September 2020
Unprompted review
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Reply from The Rug Cleaning Company

Hi Joe,

Many thanks for the recommendation. Glad you were pleased with our team effort!

Kind regards
The Rug Cleaning Team

Rated 5 out of 5 stars

The Rug cleaning company did a…

The Rug cleaning company did a fantastic cleaning job on my rugs
They were quick and efficient
The staff were helpful and friendly
Will definitely use them more regularly

15 September 2020
Unprompted review
The Rug Cleaning Company logo

Reply from The Rug Cleaning Company

Hi Jane,
We look forward to seeing you again. So happy you are pleased with our service and rug cleaning results.
Regards
The Rug Cleaning Team

Rated 4 out of 5 stars

thanx the ladies that picked up and…

thanx the ladies that picked up and dropped off our rugs were delightful. The lady we spoke to on the phone very helpful and efficient. The rugs came back very well cleaned and looked so much fresher!

11 September 2020
Unprompted review
The Rug Cleaning Company logo

Reply from The Rug Cleaning Company

Hi Rita,

Thank you !

Regards
The Rug Cleaning Team

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