Unfortunately we purchased a dud. It wouldn't set on a timer, so by the time the technician went back and forth they decided to replace the control, this took a month. We only used it for a short tim... See more
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Matt from Thermosoft has been fantastic in helping us with deciding how to set up our home. We capped our gas and wanted to move to oil radiators but feared the costs. I am finding them more efficient... See more
We reviewed 24/6/24 very concerned about delays for installation of our heaters. We gave a low star rating at that time 27/6/24 the heaters have been installed and are now heating our house. Alt... See more
The end product is brilliant, the process to actually purchase was long and drawn out. Too many people where involved in trying to get a simple quote, then when I did want to proceed, the delay in the... See more
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Company details
Written by the company
We're helping Australians make the switch to sustainable, efficient electric radiator heating - without sacrificing quality, comfort or style By providing great products and friendly, old-fashioned service, we’ve been able to help thousands of Australians get off gas while staying wonderfully warm and cosy in winter over the past 23 years. Our mission now is to accelerate Australia’s move to an all-electric future. To do this, we’re adopting forward-thinking technologies and approaches that allow us to deliver the friendly service and brilliant products we’re known for to more people than ever. Our radiators and towel rails combine the unrivalled comfort and warmth of radiant heating with timeless European styling and exceptional build quality. All at significantly lower upfront cost than comparable gas hydronic systems. With the rapid rise of household solar and consumers seeking to transition away from gas, we’re now busier than ever. With the help of new partners, we’re overhauling our operations to allow us to help more Australians get off gas and upgrade their homes with luxurious, radiant electric heating.
Contact info
159 Barkly Ave, 3121, Burnley, Australia
- 1800 951 439
- info@thermosoftaustralia.com.au
- thermosoftaustralia.com.au
3.6
Average
32 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Kept in contact and updates of the…
Kept in contact and updates of the order given. Lovely installer. Great after service.
6 June 2023
Great product
Great product, friendly & knowledgeable people in the company. Efficient after-sales.
29 June 2023
Ordered another heater
Ordered a heater for the one room where didn't already have an lvi installed. Online calculations were accurate and heater is doing a good job of heating a fair-sized living room.
20 June 2023
Great service
Very helpful, organized freight from Melbourne to Brisbane, sent photos and also gave measurements.
22 June 2023
An excellent product and top rate…
An excellent product and top rate customer service.
The panel heaters work really well as per the assessment conducted by the staff for our specific circumstances. The follow-up support has been ongoing with helpful advice and assistance to solve any problems we have had setting up and using the heaters effectively.
28 March 2023
Unprompted review
Great service, nice people :)
Great service. Great to be able to speak to a human person without being put on hold (😀) and I made an error on my order and I was given a refund very quickly. Will definitely buy from them again.
19 June 2023
Heaters are great.
Heaters are great, easy to use and very effective. They accurately estimated the size and capacity of the heaters for our house prior to purchase.
18 June 2023
Great product
Great product. Very energy efficient compared to other brands. They look great very happy indeed.
15 June 2023
Prompt and polite delivery.
Prompt and polite delivery.
Immediate response to a fault issue and immediate rectification of problem.
11 June 2023
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