It's great that the company is…
It's great that the company is transparent and provides all the key documents. However, the language can be overly legal at times. It would be helpful to have a simpler version with clear explanations.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's great that the company is transparent and provides all the key documents. However, the language can be overly legal at times. It would be helpful to have a simpler version with clear explanations.
I ordered the gloves and the were too small. I wanted to return them but instead they offered me a voucher to get the correct size. This was very nice of them.

Reply from Thermo Profis
Second review 11.02.25
The answer of the so-called company is the same for all types of reviews, as below. I checked a lot of reviews after receiving the "orthopedic boots". What does this mean? There is no company, there is one guy somewhere in Macedonia that acts as a company. What is worse is that the shoes are sold for medical reasons. Besides this, they are even ugly and it is impossible to use them. The picture on the website shows another quality, visibly and orthopedically. I put them on for two days and they cause pain more than they help. They put this show of lowering the price from 99 euro to some 30 something. Seriously, with products from China, produced and delivered, I have had a much better experience. From the website, you get the idea that the shoes are produced in Germany by this duo Jonas and Mark when actually they are made somewhere in the Balkans and the name of the sender is Dejan Badarovski. Jonas and Mark are nowhere to be found online at least in relation to shoe production. You should not lie to people when it comes to medical products. At least, can there be some human decency in this f... up world??? It is human nature to harm other fellow humans and others, I am old enough to know and to make peace with it. There should be a line somewhere.
If I wanted Balkan stuff, I would have bought them home.
The worst experience ever!!! I have no idea who Jonas and Mark are but this is all bullshit.
The first problem is that the shipping was stated to take 3-5 business days. It took over 10 days, and this was after a million emails requesting information about the order.
Second, shoes arrived after more than 20 days from the order. I waited at home for the assholes to get the package but they just left it at the door without even ringing the freaking bell. Because it is not worth even taking them inside the house.
However, the most important the shoes are shit! As if children made them out of paper. Nothing similar to the picture. There are no laces. The sole is made of wine cork, literally. And the rest orthopedic bullshit is paper painted in black. I will not even try to check if they are waterproof as they might be destroyed. I will keep these shoes to remind me how I was lied to and ripped off the 34 euros, which were supposed to be 99 without the discount. Even 10 euros with the quality of these shoes is a steal.
Even getting rid of the garbage here, you have to pay. I dont even know where to throw them, are they plastic, paper, some kind of wood...

Reply from Thermo Profis
I am very happy to say my query regarding my gloves has been solved.I received an incorrect size and on reporting it, it was corrected in a very short time.
Thanks
Noleen

Reply from Thermo Profis
Die FROSTFIT-Pro-Thermoleggings sind ideal für den Winter, super bequem und warm.

Reply from Thermo Profis
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.