Thermo Profis Reviews 

1,143
TrustScore 3 out of 5

3.1

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3.1

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TrustScore 3 out of 5

1K reviews

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3.1

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(1,143)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service…

I ordered the gloves and the were too small. I wanted to return them but instead they offered me a voucher to get the correct size. This was very nice of them.

6 February 2025
Unprompted review
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Reply from Thermo Profis

Vielen Dank für Ihr Feedback!

Ihre Zufriedenheit motiviert uns, kontinuierlich besser zu werden.

Mit freundlichen Grüßen,
Das ThermoProfis Team

Rated 1 out of 5 stars

So, the money that you steal to people may you use it for medical bills on your loved ones!!!!

Second review 11.02.25

The answer of the so-called company is the same for all types of reviews, as below. I checked a lot of reviews after receiving the "orthopedic boots". What does this mean? There is no company, there is one guy somewhere in Macedonia that acts as a company. What is worse is that the shoes are sold for medical reasons. Besides this, they are even ugly and it is impossible to use them. The picture on the website shows another quality, visibly and orthopedically. I put them on for two days and they cause pain more than they help. They put this show of lowering the price from 99 euro to some 30 something. Seriously, with products from China, produced and delivered, I have had a much better experience. From the website, you get the idea that the shoes are produced in Germany by this duo Jonas and Mark when actually they are made somewhere in the Balkans and the name of the sender is Dejan Badarovski. Jonas and Mark are nowhere to be found online at least in relation to shoe production. You should not lie to people when it comes to medical products. At least, can there be some human decency in this f... up world??? It is human nature to harm other fellow humans and others, I am old enough to know and to make peace with it. There should be a line somewhere.
If I wanted Balkan stuff, I would have bought them home.

The worst experience ever!!! I have no idea who Jonas and Mark are but this is all bullshit.
The first problem is that the shipping was stated to take 3-5 business days. It took over 10 days, and this was after a million emails requesting information about the order.
Second, shoes arrived after more than 20 days from the order. I waited at home for the assholes to get the package but they just left it at the door without even ringing the freaking bell. Because it is not worth even taking them inside the house.
However, the most important the shoes are shit! As if children made them out of paper. Nothing similar to the picture. There are no laces. The sole is made of wine cork, literally. And the rest orthopedic bullshit is paper painted in black. I will not even try to check if they are waterproof as they might be destroyed. I will keep these shoes to remind me how I was lied to and ripped off the 34 euros, which were supposed to be 99 without the discount. Even 10 euros with the quality of these shoes is a steal.
Even getting rid of the garbage here, you have to pay. I dont even know where to throw them, are they plastic, paper, some kind of wood...

5 February 2025
Unprompted review
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Reply from Thermo Profis

Guten Morgen,

wir danken Ihnen herzlich für Ihr Feedback bezüglich Ihrer Erfahrungen mit unseren Produkten und unserem Service. Wir nehmen jede Rückmeldung ernst und setzen alles daran, unsere Produkte und Abläufe kontinuierlich zu verbessern.

Ihr Vertrauen und Ihre Zufriedenheit sind uns enorm wichtig, und wir möchten sicherstellen, dass Sie mit Ihrer Bestellung bei ThermoProfis rundum zufrieden sind.

Wir möchten betonen, dass wir aktiv daran arbeiten, die Lieferzeiten zu optimieren und sicherzustellen, dass unsere Produkte höchsten Qualitätsstandards entsprechen. Unser Kundenservice-Team steht Ihnen jederzeit zur Verfügung, um etwaige Probleme zu lösen und Sie bestmöglich zu unterstützen.

Unser Kundenservice ist von Montag bis Freitag während der üblichen Geschäftszeiten für Sie erreichbar. Wenn Sie spezifische Anliegen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, sich direkt an uns zu wenden. Sie erreichen uns unter info@thermo-profis.de.

Wir danken Ihnen für Ihr Verständnis und Ihre Geduld. ThermoProfis ist bestrebt, Ihre Erwartungen zu erfüllen und Ihnen ein positives Einkaufserlebnis zu bieten.

Mit freundlichen Grüßen,
Das ThermoProfis Team

Rated 5 out of 5 stars

I am very happy to say my query…

I am very happy to say my query regarding my gloves has been solved.I received an incorrect size and on reporting it, it was corrected in a very short time.
Thanks

Noleen

10 January 2025
Unprompted review
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Reply from Thermo Profis

Vielen Dank für Ihr Feedback!

Ihre Zufriedenheit motiviert uns, kontinuierlich besser zu werden.

Mit freundlichen Grüßen,
Das ThermoProfis Team

Rated 5 out of 5 stars

Die FROSTFIT-Pro-Thermoleggings sind…

Die FROSTFIT-Pro-Thermoleggings sind ideal für den Winter, super bequem und warm.

7 December 2024
Unprompted review
Thermo Profis logo

Reply from Thermo Profis

Vielen Dank für Ihr Feedback!

Ihre Zufriedenheit motiviert uns, kontinuierlich besser zu werden.

Mit freundlichen Grüßen,
Das ThermoProfis Team

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