WARNING.... They will only refund if you pay the return postage. And they take another 30% re stocking fee. I was refunded by my credit card. Company .
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Worthless!! Poorly made huge magnets horrible thick lashes nothing like the promo vids don’t waste your money bought three pairs without checking reviews first - rookie mistake right - £20+ down the... See more
It's almost funny how bad this brand is. Please don't be an idiot and be enticed into purchase via their low prices, you're just chucking £20/30 down the drain. Additionally, please don't buy a... See more
Hi again , scan website please report to action fraud , if you’ve not recieved your order . They will file a lawsuit and also contact authorities with government bodies. Again if you haven’t recieved... See more
Company replied
Company details
Written by the company
For the Those that dare to be different, those who transcend the rules of fashion to create their own style and those who set trends not follow them. Producing Exclusive Fashion We are Riviera.
Contact info
128 city road london , EC1V 2nx, London , United Kingdom
- Service@riviera.com
- therivieraworld.com
1.4
Bad
371 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
DO NOT ORDER!! SCAM
DO NOT ORDER!!! SCAM!!! I ordered over a month ago never got the items sent out,
Been emailing customer services constantly with no response, emailed management got a response once and then got blocked from their mail box! DO NOT ORDER. Items never even got sent out
15 September 2022
Unprompted review
Reply from Riviera
Hello, we are a legit business and have been in business for years. We understand we live in a generation were people are getting scammed BUT to call a reputable brand like us a scam is unacceptable. We are a independent brand, you would of found our brand by seeing someone wearing it in the public, a reputable influencer, athelete, musician or celebrity you respect or like. These people wouldn’t work with us if were scammers. It’s October and we have done nearly 20,000 orders in the last 12 months BUT because we have 100 bad reviews on trust pilot we are scammers ?
If you’ve had an issue with a order please email our team (service@therivieraworld.com) they will resolve your query and get this resolved.
Ordered 5th September
Ordered 5th September, no order received. Chased up via email multiple times with no response. No phone number to call and chase….avoid!
4 October 2022
Unprompted review
It’s a big scam they are putting…
It’s a big scam they are putting jackets for really cheap prices that look as if it’s a price error for people to buy them and then will never fulfill the order and won’t return your money I have contacted them since September and nothing I ordered on august 30th
3 October 2022
Unprompted review
Reply from Riviera
Hello, we are a legit business and have been in business for years. We understand we live in a generation were people are getting scammed BUT to call a reputable brand like us a scam is unacceptable. We are a independent brand, you would of found our brand by seeing someone wearing it in the public, a reputable influencer, athelete, musician or celebrity you respect or like. These people wouldn’t work with us if were scammers. It’s October and we have done nearly 20,000 orders in the last 12 months BUT because we have 100 bad reviews on trust pilot we are scammers ?
If you’ve had an issue with a order please email our team (service@therivieraworld.com) they will resolve your query and get this resolved.
Do not buy
Do not buy, made two separate orders seeing a good deal (which I now know they put a new one one all of the time) but they never send the products and refuse to refund then do not respond to emails.
When stating that I'd ordered more than one item, I was questioned why...
26 August 2022
Unprompted review
If I was able to give minus stars I…
If I was able to give minus stars I would. £95 order made early September, heard absolutely nothing since. emailed as a reply to the order acknowledgement - no reply. Emailed the customer service via their contact form - nothing. Just tried their customer service refunds email only to have the email returned as undeliverable, I assume the mailbox is full with unsatisfied customers. Now going to the bank to look for a charge back. Avoid at all costs
28 September 2022
Unprompted review
Reply from Riviera
Hello Sue, our customer service email is service@therivieraworld.com
These guys are terrible
These guys are terrible. Sent like 5 emails to them about a hoodie I bought on the 2nd of September (which still hasn’t shown up btw) and they’ve done nothing about it. Even DM’ed these guys on Instagram, they responded and said they will flag it up, but nothing has been done?! Bad website don’t order from here please.
27 September 2022
Unprompted review
Reply from Riviera
Please email our customer service team and will get a refund or new parcel shipped to you, depending on what you want. We value all our customers and service is our top priority.
These thief’s stole my money and i…
These thief’s stole my money and i never got my parcel!!!!! Do not but from them please i have ordered weeks ago and still haven't received my money !!
13 September 2022
Unprompted review
Reply from Riviera
Please email our customer service team and will get a refund or new parcel shipped to you, depending on what you want. We value all our customers and service is our top priority.
SCAM DO NOT BUY FROM THIS BRAND
I ordered a hoodie on 06.09.22 I never received the parcel and have been trying to contact the company for weeks sending emails and contacting them through their social media. Do not buy from this company
6 September 2022
Unprompted review
Reply from Riviera
Hello, we are a legit business and have been in business for years. We understand we live in a generation were people are getting scammed BUT to call a reputable brand like us a scam is unacceptable. We are a independent brand, you would of found our brand by seeing someone wearing it in the public, a reputable influencer, athelete, musician or celebrity you respect or like. These people wouldn’t work with us if were scammers. It’s October and we have done nearly 20,000 orders in the last 12 months BUT because we have 100 bad reviews on trust pilot we are scammers ?
If you’ve had an issue with a order please email our team (service@therivieraworld.com) they will resolve your query and get this resolved.
Pathetic scam
Looool no one believes these fake 5* reviews. Don’t order from here, whoever runs this account is a bum scamming people by not giving their items or refund.
23 September 2022
Unprompted review
Reply from Riviera
We are not scammers! Please email our customer service team and will get a refund or new parcel shipped to you, depending on what you want. We value all our customers and service is our top priority.
Birthday Gift
So I ordered stuff for my boyfriend last month, delivery was quick and he liked the Short sets. Thank You
11 August 2022
Unprompted review
Got First Order after 4 days
Got my order but was wrong size, replacement came week after the first.
19 September 2022
Unprompted review
Do not buy.
Do not buy., this company has dissolved but still taking peoples money. The owner Kudakwashe MUTANDIRO is a thief. also do not buy from his other companies
RUMBI BEAUTY LTD
THE SNEAKER WORLD LIMITED
RIVIERA WORLD LIMITED
BLACK ANGEL WEAR LIMITED
BRANDED BY ICON LIMITED
RIVIERA PARIS LIMITED
21 September 2022
Unprompted review
Reply from Riviera
Hello, our company is Riviera Paris Likite and 100% active not dissolved so your review is false information.
If you have had a order issue can you please email out service team.
I bought jeans on the 8th and I paid…
I bought jeans on the 8th and I paid for 2-3 day’s shipping and it only got shipped 12 days later . Not the first time too I waited 6 weeks for a hoodie to come . Don’t buy else you want to wait a month for it to arrive
20 September 2022
Unprompted review
Reply from Riviera
You had a hoodie delivered from us before so you know we are not scammers. We apologise for the delay in delivery please email us and will do right by you.
Scam unless you get lucky
Scam unless you get lucky. I ordered a hoodie which came through which made me think it was legit. I then ordered another item and didn't arrive. I emailed them and they gave me a discount code which I redeemed for another item. I didn't receive my clothing for months and I emailed them to see what was up. At first they replied my emails and asked for my order number but now they've stopped responding to my emails and I made the order back in March/April time. So you could get lucky and get your clothing or you'll get scammed.
17 September 2022
Unprompted review
Reply from Riviera
Hello, in the last 12 months based on the almost 20,000 orders we’ve had and the 100 bad trust pilot reviews, we have a rate of 99.5% customers not complaining.
We understand sometimes things don’t go according to plan, we value all our customers so may we please ask you to contact our customer service team and we will get any issues you have resolved.
Scammers
Scammers. Paid for a t shirt. It never arrived. They reply to Instagram message saying they will look into it but then ignore you. My bank repaid me and is investigating this as fraud. DO NO USE. They even had the cheek to email saying orders been shipped but no tracking number or shipping info.
24 August 2022
Unprompted review
Scam artists !!Bought a Tee never arrived and no…
Bought a Tee never arrived and no replies to countless emails or contact through IG
It’s a scam !!!! Bb
15 September 2022
Unprompted review
Reply from Riviera
Please email our customer service team and will get a refund or new parcel shipped to you, depending on what you want. We value all our customers and service is our top priority.
item not received and customer service does not exist !
been over 3 weeks since i ordered from them absolute scam
customer service wont reply to my 10 emails I've sent
no item received , no apology whatsoever and just lost my money and time
joke company !
27 August 2022
Unprompted review
Reply from Riviera
Please email our customer service team and will get a refund or new parcel shipped to you, depending on what you want. We value all our customers and service is our top priority.
Not even 1 star absolutely joke…
Not even 1 star absolutely joke fraudulent company DO NOT ORDER. I've reported them And will be taking this further so they can't scam anyone else they take your money and products never arrive PLEASE DO NOT USE THIS BUSINESS
8 September 2022
Unprompted review
Reply from Riviera
Hello, in the last 12 months based on the almost 20,000 orders we’ve had and the 100 bad trust pilot reviews, we have a rate of 99.5% customers not complaining.
We understand sometimes things don’t go according to plan, we value all our customers so may we please ask you to contact our customer service team and we will get any issues you have resolved.
Thief!!!!!!!!!!
14 September 2022
Unprompted review
Reply from Riviera
Hello, in the last 12 months based on the almost 20,000 orders we’ve had and the 100 bad trust pilot reviews, we have a rate of 99.5% customers not complaining.
We understand sometimes things don’t go according to plan, we value all our customers so may we please ask you to contact our customer service team and we will get any issues you have resolved.
THIEFS
THIEFS!
I should've read reviews before ordering from them
They take your money and don't provide the goods. Its been weeks since I placed my order and they took the money straight away. Said next day delivery. But got nothing emailed them they told me its been shipped. Emailed again and they blocked me.
I WILL BE TAKING THIS FURTHER TO ENSURE THEYRE PUT OUT OF BUSINESS
13 September 2022
Unprompted review
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