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The Record Hub Reviews 5,846

•
TrustScore 5 out of 5

4.8

Music Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the prompt and efficient delivery of orders, often arriving quickly and well-packaged. Many appreciate the wide selection of products and the ease of the ordering process, noting that the company goes the extra mile to ensure satisfaction. However, some customers experienced issues with damaged products upon arrival, citing insufficient or careless packaging. A few others mentioned significant delays in receiving their orders, with some instances of poor communication regarding tracking updates or order status, and in rare cases, unfulfilled orders due to items being sold out after long waits.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency, with... See more

Product

People report positive experiences with product. Customers are satisfied with the wide selection of vinyl... See more

Service

Customers had positive experiences with service. Many reviewers praise the excellent and top-class service,... See more

Order

Reviewers express satisfaction with the ordering process. Many customers highlight prompt delivery, with... See more

Quality

Consumers generally find the quality of products and packaging to be positive. Many reviewers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

5 stars for their customer service. I ordered a number of vinyls and when they arrived there was a big dent from the parcel being hit off something during transit. It must have gotten a big knock... See more

Rated 5 out of 5 stars

I only discovered the Record Hub recently when my daughters got me Raising Sand on vinyl for my birthday and I have used it since to re-establish my long lost vinyl collection. The website is great, v... See more

Rated 5 out of 5 stars

Absolutely love The Record Hub. Firstly It’s brilliant to support a local Irish business that clearly has so much passion for what they do. The selection of vinyl records is amazing, with something... See more

Rated 5 out of 5 stars

Highly recommended – The Record Hub! They sent my order a couple of weeks ago, but there were no tracking updates. I contacted them, and they asked if it was a Christmas present. I replied yes, a... See more

Company details

  1. Music Store
  2. Hi-fi shop
  3. Record Store
  4. Home Audio Store

Information provided by various external sources

Everyone's local record store

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very reliable & efficient

I pre-ordred 3 different versions of an album all of which arrived on release day which was just brilliant. I have always been very happy with the service The Record Hub provides & would absolutely recommend them

2 April 2026
Rated 5 out of 5 stars

Coming back soon

The Record Hub is one of the best web stores I have experienced. Staff is very customer oriented and responsive and the purchasing process is flawless.
My first purchase was a pre order and the service was one of the greatest I have experienced. Will come back soon. Thanks to the whole staff, you make a difference.

2 April 2026

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