Giving this review 4 stars, not because of the product but because of the shipping. The original package was lost by the shipper. This was addressed by the seller with the assistance of Rigelle who... See more
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Review summary
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Reviews shaping this summary
I needed to return a bag because it was larger than I had expected. It was beautiful and of high quality but just too large. It took a few weeks to do the return and get the refund, but throughout th... See more
Company replied
The Estro bag/pouch is exactly the kind of thing I was looking for. It fits comfortably on my belt, and provides the organized space I want for items too bulky or heavy for my pockets. There's a s... See more
I highly recommend The Real Leather Company for the quality of its products AND customer service. Practically anything can break. After experiencing a minor issue with the threading of a strap on th... See more
Company details
Written by the company
Our mission is to bring timeless style, premium craft, and smart design to professionals. We offer minimalist luxury goods that match discerning tastes.
Contact info
United States
- therealleathercompany.com
3.6
Average
256 reviews
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Hasn’t replied to negative reviews
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Do NOT order from this company
Do NOT order from this company. I spent over $500 for a bag to last 2 months. They will repair it if I pay for shipping both ways. Oh, and by the way it’s taken me weeks to get a response. Never order!!!!
31 October 2024
Unprompted review
Reply from The Real Leather Co.
Hi Kate,
Thank you for providing your feedback regarding your recent experience.
We appreciate your concern; however, it is important to note that as per the clear policies on our website, we can only authorise a replacement for items that fall within our guarantee period. We do this in order to protect our business from those that might seek to damage our goods on purpose.
Our records indicate that your bag was purchased five months ago, and unfortunately, the issue with one of the bags you purchased is no longer covered under our replacement guarantee. We have offered you the option of a complimentary repair to your bag, should you choose to return it to us. We would ask you to pay for shipping only. You have unfortunately declined this offer.
Furthermore, we would like to clarify that your order, totaling $526, includes four items, rather than the single bag you are having an issue with. We strive to respond to all inquiries in a timely manner, and we hope this has been evident in our private communications with you.
We trust that this explanation provides clarity regarding the matter, although we understand that it may not align with your desired resolution.
Thank you for your understanding.
First trip with the CROS
Excellent craftsmanship and features. I would suggest a bit wider to transport a IPAD Pro as it was tight fit. Keep in mind it wasn’t designed to hold the big IPAD’s but it still worked.
29 October 2024
Unprompted review
Reply from The Real Leather Co.
Hi Michael, Thank you for your feedback! We're pleased to hear that you appreciate the craftsmanship and features of your bag. It's wonderful to know that it still meets your needs, even though it wasn't originally designed for larger iPads.
Blaze crossbody bag
I really impressed by the quality of the Blaze crossbody bag and it's in size what I was looking for.
5 October 2024
Unprompted review
Reply from The Real Leather Co.
Hi Andrey,
Thank you so much for your kind words! We're happy to hear that you're impressed with the quality of the Blaze crossbody bag and that it's the perfect size for what you were looking for!
Phenomenal Experience - Thanks Liz!
Was sincerely disappointed when I found the exact bag that I was looking for, only to find on the website that they don't ship to Australia!!
I contacted customer service, and in a very short period of time the wonderful Liz went above and beyond to get me a shipping quote, send an invoice for payment and received within 2 weeks! Now that is exceptional service to go above and beyond.
By the way... the bag is AWESOME! Highly recommended company, excellent quality leather, and a shopping experience almost impossible to find these days! Thank you
23 September 2024
Unprompted review
Reply from The Real Leather Co.
Hi Stephen,
Thank you for sharing your feedback! We’re so glad to hear that you had a positive shopping experience with us. We aim to provide exceptional service, and it’s wonderful to know that Liz went above and beyond to help you get your bag.
We're thrilled that you love the bag and that the quality meets your expectations!
I absolutely love my new Daily…
I absolutely love my new Daily briefcase. The leather and stitching are beautiful! This is exactly what I was looking for in a professional briefcase that will last for years and years.
1 October 2024
Unprompted review
Reply from The Real Leather Co.
Hi Jared,
That’s fantastic to hear! It sounds like you found the perfect briefcase that not only meets your professional needs but also adds a touch of style. Enjoy your new bag!
Beautiful products, excellent customer service.
The bag I ordered for my son is a gorgeous piece he will have for many years. He loves it, it's beautiful and it was shipped quickly. When a clasp unexpectedly broke, the issue was quickly and kindly resolved, and we received a replacement in record time. My experience with Liz at customer service was top notch. I highly recommend this company, the best!!
28 September 2024
Unprompted review
Reply from The Real Leather Co.
Hi Jennifer,
Thank you so much for your wonderful feedback! We're thrilled to hear that your son loves the bag! Liz will be delighted to know that she positively impacted your experience. Thank you for choosing our company!
Best bag I’ve ever owned.
Beautifully made. Quietly elegant. Unfussy. Functional. Arrived Quickly. Quality .
11 September 2024
Unprompted review
Reply from The Real Leather Co.
Hi Joni,
Thanks for your kind words! We're delighted that you appreciate the craftsmanship and elegance of our product. It's wonderful to hear that it arrived quickly and met your expectations in both style and quality.
Superb product & Service
A superb product matched by excellent customer service. Tried to order a bag online but Singapore delivery was not an option. Got an automated email noting that I had browsed but not ordered, and whether there was any issue I faced. On replying, I got in contact with a real person, Liz, who then helped me by creating a manual order, tweaked it further to allow for international payments, followed up with the correct delivery address and generally was prompt and responsive through the process. When I received the bag (earlier than expected!) I was impressed with the quality, styling and finish. Now a delighted customer, where the product and the customer service have both been exemplary. Thank you Liz and thank you The Real Leather Company!
10 September 2024
Unprompted review
Reply from The Real Leather Co.
Hi there,
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with both our product and our customer service.
Reply from The Real Leather Co.
Hi John,
Thank you for your kind feedback! We are glad to hear that you are enjoying your bag.
Great help from Liz to get the order…
Great help from Liz to get the order moving out of Carteret NJ. Took 2 weeks to get delivered from payment
Bag is beautiful and as listed on the website.
29 August 2024
Unprompted review
Reply from The Real Leather Co.
Thanks, Richard! We are glad to hear that you love your bag :)
Rigelle to the rescue!
After realizing that I ordered the wrong color backpack I reached out to the support team. Support team member Rigelle responded within 10 minutes, updated my order and informed me of the change. This great customer service enabled me to avoid returning the item for an exchange.
28 August 2024
Unprompted review
Reply from The Real Leather Co.
Hi Tim,
It's wonderful to hear from you! Thank you for your review; we really appreciate it!
Exceptional quality of the product!
Exceptional quality of the product. The Executive has a place for everything I need to carry, including a large laptop! I know exactly where everything is located in the numerous pockets. Very nice design!
21 August 2024
Unprompted review
Reply from The Real Leather Co.
Hi Kevin,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the design and functionality of The Executive. :)
Great customer service!
The Real Leather Company clearly stand behind their product as they resolved my issue promptly and completely. A special shout out to their very pleasant and professional customer service representative, Liz, who took ownership of this problem to see it through to resolution...thank you Liz!
5 August 2024
Unprompted review
Reply from The Real Leather Co.
Hi Gene,
Thank you for your kind words and positive feedback! We are delighted to hear that your issue was resolved promptly and completely. We will certainly pass along your special shout-out to Liz. She will be thrilled to know that her efforts were appreciated.
I love the backpack I ordered
I love the backpack I ordered. It’s great quality and has just been getting better with age. The customer service has been wonderful and very helpful. Liz got back to me when I needed help with my bag.
29 July 2024
Unprompted review
Reply from The Real Leather Co.
Hi Shunt,
That sounds fantastic! It’s great to hear you’re happy with the backpack and our customer service.
The Western is a Very nice Backpack
The Western is a Very nice Backpack. Delivery was time was great considering the origin and destination. Bought this for my son to use at college. It looks like it will last a lifetime. Large enough for his laptop and any other items he will need during the day.
18 June 2024
Unprompted review
Reply from The Real Leather Co.
Hi Darryl,
Thank you for the fantastic feedback! We hope your son enjoys using it throughout his studies.
Excellent Customer Support
I had a problem with a recently purchased product from The Real Leather Company and reached out to their Customer Support Center using the company link. To my surprise, I was contacted that same day. The Representative (Liz) was very prompt and thorough in all the communications and the issue was satisfactorily resolved in a very short period of time. There is no question in my mind The Real Leather Company stands behind their product and after this experience, I will not hesitate to purchase from them again.
19 July 2024
Unprompted review
Reply from The Real Leather Co.
Hi Anthony,
Thank you so much for sharing your experience! We're thrilled to hear that our Customer Support team were able to resolve your issue quickly and effectively. Your satisfaction is our top priority, and it’s wonderful to know that our commitment to standing behind our products has earned your trust.
My order was processed quickly &…
My order was processed quickly & product received 10 days. I was disappointed in the additional charge for shipping 30.00 CDN, since, they claim to not ship to Vancouver BC & it was out of their delivery/shipping area. So, I agreed to the extra charges. So, then 3 weeks after I received my bag, I got a BILL from FEDEX for an additional 18.00 to charge me for duty fees. Now I am in a dispute with FEDEX. I sent a copy of my invoice from the Real Leather Co, ( which I now find out the bag came direct from somewhere in China - not Texas USA) showing that I had already paid the extra. Now I am waiting on FEDEX reply.
17 June 2024
Unprompted review
Reply from The Real Leather Co.
Hi Fanta,
Thank you for your valuable feedback. We wish to clarify that, in accordance with our Shipping Policy, we are not liable for any international customs or tax fees upon the arrival of the shipment in your country. The fee remitted pertains exclusively to the shipping cost for the delivery address and does not encompass any import taxes. As a dedicated eCommerce enterprise, we maintain collaborative relationships with numerous skilled artisans and manufacturers on a global scale. Our range of bags is meticulously crafted in various locations, including the United States, the United Kingdom, India, Thailand, and other select countries.
Excellent Customer Service, too!
I bought a bag from The Real Leather Company a while back. I really loved the design and convenience. When I had a minor issue with it, the company stood behind their product even though it was no longer under warranty. Liz and the others in Customer Service were kind and receptive. Would I buy another product from The Real Leather Company? I plan on it.
10 July 2024
Unprompted review
Reply from The Real Leather Co.
Hi William,
Thank you for sharing your positive experience with us. It's wonderful to hear that you loved the design and convenience of your bag.
Fantastic styles and product quality
Fantastic styles and product quality. We had a couple questions prior to purchase and submitted via email. Customer service was very responsive.
It’s so nice to have a company that checks off all the boxes: style, quality and customer service.
15 May 2024
Unprompted review
Reply from The Real Leather Co.
Hi Wendy,
Thank you so much for your kind words! We're thrilled to hear that you love our styles and product quality. Providing excellent customer service is very important to us, so we're glad to hear that your questions were answered promptly. We appreciate your feedback and look forward to serving you again in the future!
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