The Rattan Company logo
Visit website

The Rattan Company Reviews 

541
•
TrustScore 4.5 out of 5

4.6

Furniture Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the furniture, noting that items like bar stools and headboards are remarkably sturdy and look wonderful in their living spaces. People also deeply appreciate the fast and efficient delivery service, mentioning that their purchases arrive securely packaged, in perfect condition, and always right on time. However, some customers also noted communication gaps regarding order fulfillment and experienced poor support interactions when seeking assistance. A few other people described unhelpful responses, delivery friction, and difficulties reaching the team when attempting to resolve problems.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often mentioning that items like bar stools and... See more

Quality

Clients share positive opinions on quality, highlighting sturdy, robust, and well-built items. Reviewers... See more

Delivery service

People report positive experiences with delivery service, highlighting swift shipping times and smooth... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary widely across reviews. Many... See more

Order

Customers had positive experiences with order and generally report fast delivery and smooth processes.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with the product. Four rattan bar stools purchased. Look great in our kitchen. Despite their airy appearance, they are very robust and comfortable. Fast, efficient service Would recomme... See more

Rated 5 out of 5 stars

Great purchase of Komodo stools. I did a lot of shopping around for stools and Decided on the Komodo stools and we are not disappointed, they are comfortable and look great and sturdy. They order... See more

Rated 5 out of 5 stars

The Java bar stools are great, easy to put together and good quality. I am looking forward to getting the Tobias chair when it is back in stock. I had a few questions before I ordered and the custom... See more

Rated 5 out of 5 stars

Beautiful furniture, looks great, but would have been good to have been informed of delay in fulfillment of order,when the order was placed. I only found out that due to a family holiday, order woul... See more

Company replied

Company details

  1. Furniture Store
  2. Bar Stool Supplier
  3. Bedroom Furniture Store
  4. Cane Furniture Store
  5. Living Room Furniture Store

About The Rattan Company

Written by the company

The Rattan Company is a family run business sourcing and selling ethical, contemporary designer indoor natural rattan furniture to add a touch of sustainable style to your home.
SHOP NOW

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

541 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(541)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic customer experience

Fantastic customer experience. I was in the process of moving and needed the chairs to arrive on a specific date and this was kindly arranged. The customer service from Charlie was really great and made the entire experience feel more bespoke. Wishbone chairs came exactly as described and no building required. Highly recommend and will be shopping again!

23 October 2024
Rated 5 out of 5 stars

Lovely looking lampshade

Very excited to receive my lampshade, easy to fit and looked great. Unfortunately I hadn’t thought about the play of light on an open weave structure and as I suffer from migraine visual auras I couldn’t look at the shade in case it brought on a migraine. Sadly had to return which was an easy procedure. Would be happy to purchase other items in future.

4 September 2024
Rated 5 out of 5 stars

The whole experience was easy

The whole experience was easy, quick and understandable. I found the site simple to find and see the products, ordering instructions were clear and I received a confirmation email within seconds. Delivery was fairly fast and the product is exactly as shown on the site!

29 August 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look