TherapyNotes, LLC Reviews 

Their help squad is always so patient, respectful and of course knowledgeable. I have been nothing but pleased each time I reach out to them!!! Highly recommend them for your practice needs!!!😊

Amazing non-stop support. Customer service reps easy to understand, polite and patient.

Representative was warm and engaging.

Last week the billing department of our Practice faced an unpleasant issue with claims submission. The Support Team reacted immediatle the issue was solved the same day. I appreciate the most the detailed and clear explanation, that has helped us a lot and also saved time

Customer service was very patient with me and stayed on the phone until everything was up-to-date. They were able to give me step-by-step instructions to complete my request.

Walked me through how to fix a billing issue step by step - amazingly helpful!

I had a great experience. The representative was patient, professional, and took the time to walk me through each step, especially the parts of the process that were not clear to me. I also appreciated that they followed up after our session by emailing instructions that I could reference later. The support was thorough and very helpful.

The politeness of the individual helping.

Professional and useful reply to my question.

As always, everyone I have spoken with at TherapyNotes has always been so helpful and patient with me.

I have been using Therapy Notes in my teletherapy practice for several years. I've been very impressed with the phone support - and it actually is support, and quite accessible! I'm about to begin using more of their services, and feel confident that Therapy Notes will help me build my practice.

We are just transitioning to Therapy Notes and the support staff has been AMAZING at answering questions in a timely and thorough manner. So far it's been a 5 Star experience!

Therapy Notes' customer service is fantastic. They respond so quickly and they walk you through your question, step-by-step. I also really appreciate that they never make you feel like your question is silly and they are always willing to help.

Customer support rep was available within 3 minutes. She was polite and knowledgeable, helping me address more than one question I faced.

Always responsive, efficient, and effective live human customer service for an already easy-to-use and highly effective platform that is constantly improved and updated. User feedback is consistently incorporated into enhancements and updates.

Great customer service! Lots of functionality, but still working on their client portal and data tracking functionality. Gold standard for small and mid-size practices, but once you get over 30 clinicians they lack some functions that you will need to add-on elsewhere.

However, their personal communication and willingness to hear feedback regarding new products/suggestions is a big plus. In addition, their AI note-writing support is a great addition.

Exceptional communication in the moment. Supportive words that helped in the moment. A caring heart!