We have two aging cats which urinate in inappropriate places. We were desperate to end this behavior, and at our wits end. We tried everything, but nothing was effective - until we found TheraPet!... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Therapet gives immediate results. I have four cats. Two adult males and two females under 1 year. One of the males was constantly trying the dominate the smaller female. Within 24 hours of plugging in... See more
We have four rescues and visiting dogs and there has been a definite calming effect. Little accidents have been reduced with the rescue dogs also which pleasing. Early days yet but I started with f... See more
I have been using these diffusers for a while now and they definitely calmed my cat down but after rescuing another cat I can only say thank goodness for them. I’m sure if I didn’t have them my cat an... See more
Company details
Written by the company
Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
Contact info
30 N Gould Street, 82801, Sheridan, United States
- support@therapetmd.com
- therapetmd.com
4.4
Excellent
3K reviews
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Why on earth would these guys ship a…
Why on earth would these guys ship a product that doesn't have the correct plug configuration for the UK market!!
24 March 2026
Unprompted review
Reply from TherapetMD
Hello Chris,
We’re sorry to hear about your experience and completely understand your frustration regarding the plug configuration. This is certainly not the experience we want for our customers.
In some cases, products may be fulfilled from different warehouses depending on availability, which can result in variations like this. That said, we recognize how important it is to ensure compatibility for your region, and we truly appreciate you bringing this to our attention.
We’d like the opportunity to review this for you and make it right. Please contact our support team and mention your Trustpilot review so we can locate your order and assist you further.
Best Regards,
John of TheraPetMD
Because it works!!
24 March 2026
Unprompted review
This is a scam
This is a scam. It’s been over 2 weeks since my order was placed I still have not received the product and no one has contacted me after I have reached out TWICE!! Wish me luck in getting a refund.
24 March 2026
Unprompted review
Reply from TherapetMD
Hello Karen,
We’re really sorry to hear about your experience and understand how frustrating it must be to be waiting this long without receiving your order or a response. This is not the experience we want for our customers.
We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times.
Please rest assured that we are a legitimate company, and we take concerns like this very seriously. We’d like the opportunity to look into your order and help resolve this for you.
Please contact our support team again and mention your Trustpilot review so we can locate your case quickly and prioritise it.
Best Regards,
John of TheraPetMD
I have a jack russel xfrench bulldog ,
I have a jack russel xfrench bulldog ,i i was regretting the day we got her she was just full on biting jumping ripping up anything she could ,driving every one crazy , this is what happened the day after i plugged 2 in ,no more jumping biting ,she is a different dog ,she is now 11 months old wish i knew about therapet earlier ,it had changed our life and my dogs life ,thank you ,I definitely recommend this great product
24 March 2026
Unprompted review
Part of our toolkit for a grieving…
Part of our toolkit for a grieving pair.Lost their Alpha male and he was 19 and they are 13 yrs, has made a small difference just ordered 2nd batch hoping to get full recovery.
24 March 2026
Unprompted review
Absolutely useless
Absolutely useless. I ordered 1 diffuser +2 refills only received 2 refills, which are pretty useless without diffuser.
Ive emailed 6 times, each time taking about 4 day to answer and every reply, says ive recieved my order........Im still trying to sort the issue.......I'll never use them again and certainly wouldn't recommend.
1 March 2026
Unprompted review
Reply from TherapetMD
Hello Daryl,
We’re really sorry to hear about your experience and understand how frustrating it must be to receive an incomplete order and not get the support you need to resolve it. This is not the level of service we aim to provide.
We also sincerely apologize for the delays in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times.
We’d like the opportunity to properly review your order and make this right for you. Please contact our support team again and mention your Trustpilot review so we can locate your case quickly and prioritize it.
Best Regards,
John of TheraPetMD
Electrical unsafe product- dog starter kit
We ordered 30-day dog starter kit. It comprises a pheromone diffuser to be connected to a mains electrical outlet. The kit was ordered through Facebook, was priced in sterling,& was delivered to the UK. The box was prominently labelled "To be used with 110-120v AC only". This voltage is not available in UK. Using it with 240v is a fire hazard
7 March 2026
Unprompted review
Reply from TherapetMD
Hello Alison,
Thank you for bringing this to our attention, and we sincerely apologize for the concern and confusion caused by the labeling on the packaging. We completely understand why this would be worrying.
We’ve raised this with our production team and can confirm that the diffuser is designed to be compatible with 110V–240V power sources, making it safe to use with UK outlets. The device is built to handle this voltage range, and the materials used are designed to withstand normal operating temperatures safely.
That said, we recognize that the labeling you received does not clearly reflect this, and we truly apologize for the inconsistency. We are actively working with our team to correct all packaging and product information to prevent any further confusion.
If you have any ongoing concerns or would like further assistance, please reach out to our support team and mention your Trustpilot review so we can support you directly.
Best Regards,
John of TheraPetMD
I have a one year old Dachshund
I have a one year old Dachshund. We got him at 9 months, underweight, nervous and just very sad. My son has 3 Dachshunds and I knew toilet training is very difficult. I had a monthly subscription for puppy pads and a carpet cleaner that never got put away! I ordered these and if I am honest didn’t expect much. Plugged one in and forgot about it. Realised at the weekend we had not had any accidents for over a week. My spaniel is till barking at everything he can see out of the window though. I think it’s a spaniel thing! He thinks he is the local neighbourhood watch! But the toiling was my main concern and I can’t praise this enough. Brilliant stuff highly recommend for toileting. Not so sure about the barking though
23 March 2026
Unprompted review
Awesome product! Definitely works!
I’ve purchased these before and noticed the difference in my pup almost immediately. He became calmer and less aggressive towards my other two dogs which is why I’m ordering again. Love the product!
1 January 2026
Unprompted review
Kevin provided great customer service!
4 March 2026
Unprompted review
Don't waste your money!
Bought the 2 pack plug in diffuser and the spray, they did absolutely nothing after 2 months of use for my dogs excessive barking in the afternoons/night.
22 March 2026
Unprompted review
Reply from TherapetMD
Hello Danielle,
Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations.
Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own.
You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution.
Best Regards,
John of TheraPetMD
My spraying cat Rama has sprayed right…
My spraying cat Rama has sprayed right at the diffuser twice. It does not work for us.🤪
21 March 2026
Unprompted review
Reply from TherapetMD
Hello Jennifer,
Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations.
Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own.
You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution.
Best Regards,
John of TheraPetMD
A helpful tool to keep the peace
Using these diffusers has been a great help at keeping things calm, especially with the introduction of a foster cat. Yes, you can definitely tell the difference!
14 February 2026
Unprompted review
No communication with the company at…
No communication with the company at all, very strong smell since I've plugged in yesterday 🥴I can't give an opinion about the effectiveness as I have started using it yesterday. I do not like the smell already but if it will be making any changes to my very reactive dog I am prepared to keep it
21 March 2026
Unprompted review
Reply from TherapetMD
Hello Monika,
We’re sorry to hear about your experience and understand your concern regarding the strong smell, as well as the lack of communication. This is not the experience we want for our customers.
We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times.
In terms of the scent, some customers may notice a smell initially, especially within the first 24–48 hours as the diffuser begins to disperse. However, if the scent feels too strong or uncomfortable, we recommend unplugging the device and using it in a well-ventilated area.
Please feel free to reach out to our support team again and mention your Trustpilot review so we can locate your case and assist you further.
Best Regards,
John of TheraPetMD
Don't waste your time or money
I ordered the dog refill set on March 7, 3 weeks later I am still waiting for the product or a reply from customer service. Don't waste your money with this company.
After multiple emails, initiating a chargeback and over a month later, I finally got a refund. Still do not recommend this company. As someone who has made customer service a life career, the level of service was horrendous.
20 March 2026
Unprompted review
Reply from TherapetMD
Hello Laura,
We’re really sorry to hear about your experience and understand how frustrating it must be to be waiting this long without receiving your order or a response. This is not the level of service we aim to provide.
We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times.
We’d like the opportunity to look into your order and make this right. Please contact our support team again and mention your Trustpilot review so we can locate your case quickly and prioritise it.
Best Regards,
John of TheraPetMD
Use of product
I have used this product for several years with great results. as with the economy everything has increased so we live with it
20 March 2026
Unprompted review
12 days and Order hasn't shipped.
It has been 12 days since I ordered a diffuser bundle and opted in for the re-order option. My product has not been processed, shipped, let alone delivered. I have tried to call the business with no answer. I have sent emails with no response. At this point I'm wondering if this company is a scam or not. This is completely ridiculous and extremely unprofessional, I would not trust this company.
8 March 2026
Unprompted review
Reply from TherapetMD
Hello James,
We’re really sorry to hear about your experience and understand how frustrating it must be to wait this long without any updates on your order. This is not the level of service we aim to provide.
We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times.
Please rest assured that we are a legitimate company, and we take concerns like this very seriously. We would like the opportunity to look into your order and ensure this is properly resolved.
Please contact our support team again and mention your Trustpilot review so we can locate your order quickly and prioritise your case.
Best Regards,
John of TheraPetMD
Just didn’t work for us
Just didn’t work for us. No mention of a refund when contacting the customer service as advertised, just a list of the things to check on the setup.
11 February 2026
Unprompted review
Reply from TherapetMD
Hello John,
Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations.
Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own.
While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects.
You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution.
We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨
Best Regards,
John of TheraPetMD
I ordered 2 defussers with refills and…
I ordered 2 defussers with refills and they don't work at all! My dog even peed on one lolol!
I sent email for refund and they refuse to respond but have no issues flooding my email with advertisements lol!
What a joke and pure waste of money!! I would give negative stars if I could!
16 March 2026
Unprompted review
Reply from TherapetMD
Hello Laurie,
Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations.
Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own.
While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects.
You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution.
We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨
Best Regards,
John of TheraPetMD
I have 3 cats and this is amazing
I have 3 cats and this is amazing. They now all get along great!
8 December 2025
Unprompted review
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