I recently bought the 2 week meal replacement package and, having tried protein shakes from other brands, I can honestly say I was pleasantly surprised. No bloating, no horrid aftertaste and they real... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Protein Works products for over a year now, and the experience has been consistently excellent. Both my husband and I regularly use their protein shakes, meal replacements, and brea... See more
Company replied
This morning I phoned because my order was ( unusually ) missing ( the courier mislaid it somewhere en route ) . Flora was really helpful , apologising for the delay and she arranged for a replacem... See more
Company replied
Used a few times for their protein powders and creatine. Always exactly what I want/need. The Vegan Platinum Chocolate Silk is excellent. It's never going to be the same taste as normal whey but it's... See more
Company replied
Company details
Written by the company
Protein Works is a multi-award-winning direct-to-consumer functional food brand based in Cheshire employing 170 people across its food manufacturing, logistics and head office teams. From our humble beginnings in 2012 to now, we have sold more than 300 million shakes in more than 100 countries and transformed countless people's lives around the globe. Thanks to our in-house state-of-the art production facilities and our experienced team of nutritionists & food scientists, we create products that offer consumers extreme value for money; products of premium quality that are nutrition-packed and never compromise on taste. Our range includes protein shakes, meal shakes, health & wellness supplements, high-protein snacks, functional foods, and more. As one of the UK's fastest-growing food and beverage brands, with an expanding business in the EU, we are committed to excellence and innovation, and to supporting our customers worldwide on their journey towards better health.
What We're About
Written by the company
- Customers at the Heart of Everything
- Whatever type of help or support you need, we are a team of real humans (not robots!) ready to help you and on hand to assist. For priority service, please email us directly on helpdesk@proteinworks.com or call us on 01928 571677. This is the fastest way to reach us if you need help with an order - and helping is what we most like to do! Do please do get in touch. Our Customer Experience team are live Monday to Friday between 8am and 5:45 pm. During these hours, you'll be able to connect with us directly over email, Live Chat, or speak with us on the phone. Whatever is easiest for you. If you'd like to get in touch with us on Saturday or Sunday, please send us as email or DM and a member of our team will be with you as soon as possible. If you ever need help with your nutrition and/or have any questions about any of our products in the context of your lifestyle and diet, we'd love to help you too. We're looking forward to connecting with you!"
- Taste & Innovation
- All our products, including our shakes, use 100% premium-grade ingredients. Quality is never something we skimp on. Flavours and ingredients are selected not only for their origins and purity, but also for their ability to pass various stringent tastebud profiling tests. This is a process devised by our team of nutritional experts. Think of it as the right of passage for each and every ingredient – if an ingredient doesn't raise the nutritional profile of a product and create an amazing flavour experience for our customers, then we simply don’t use it. This approach ensures we always work to the highest standards and offer you delicious premium products that keep you coming back for more.
- Premium Quality
- All our products, including our shakes, use 100% premium-grade ingredients. Quality is never something we skimp on. Flavours and ingredients are selected not only for their origins and purity, but also for their ability to pass various stringent tastebud profiling tests. This is a process devised by our team of nutritional experts. Think of it as the right of passage for each and every ingredient – if an ingredient doesn't raise the nutritional profile of a product and create an amazing flavour experience for our customers, then we simply don’t use it. This approach ensures we always work to the highest standards and offer you delicious premium products that keep you coming back for more.
- Exceptional Service
- We are committed to delivering exceptional service to our customers around the world, ensuring a seamless experience from the moment they visit our website to when they receive their parcel, taste our products, and beyond. At Protein Works, we never settle for 'good enough.' We are committed to excellence and to exceeding our customers' expectations - with every click, every order and every single interaction.
Market Leading Guarantees
Exceptional Quality Means Exceptional Benefits
We are confident in the quality and effectiveness of our products, which is why we offer an industry-leading 180-day money-back guarantee on every product purchased directly from our website.
Customers have up to 180 days to return a product, with the condition that they notify us within 90 days if they wish to initiate a return.
For more details, please refer to our website’s Terms & Conditions regarding our Returns & Refund Policy.
Contact info
Protein Works, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571 677
- If you're looking for help with an order, have a question, or need priority service, please email us at helpdesk@proteinworks.com. We're a team of real human beings (not robots!) and would love to hear from you.
- theproteinworks.com
4.7
Excellent
49K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incorrect order
After receiving incorrect product and having difficulty contacting company, it has been sorted out to my satisfaction.
Just unfortunate it happened
24 April 2026
Reply from Protein Works
Hi J, i’m really sorry to hear about this, especially that you’ve had to reach out multiple times without a response. That’s not the experience we want anyone to have.
We’d like to get this sorted for you as quickly as possible. I’ve reached out directly to make sure we can resolve this without any further delay.
Thanks for your patience - we appreciate the chance to put this right.
Tyra
Taste great and fills me up for hours…
Taste great and fills me up for hours would highly recommend. Only downside is delivery price other than that amazing.
15 April 2026
Reply from Protein Works
Hi Kathryn,
We're happy to hear you enjoyed the taste and how filling it is! We appreciate your recommendation and will review our delivery pricing. Thanks for the feedback.
Thanks for choosing Protein Works
Alexa
Still waiting for a reply from protein…
Still waiting for a reply from protein works. In relation to consistency not being the same a my previous protein 80 order. Either it's been reformulated or I've been given something else in wrong packaging.
Customer service seems to have declined now you're off the ground and doing well....shame.
15 April 2026
Reply from Protein Works
Hey, thanks for your review, and I’m really sorry to hear about your experience with us, that’s not the level of service or consistency we aim to provide at all.
I’ve reached out directly to look into this for you, as we take concerns about product quality very seriously. We’ll review your order, images and the batch in question to get to the bottom of what’s happened.
We appreciate you bringing this to our attention and giving us the chance to put things right.
Tyra
Not the same product!
Having purchased the diet meal extreme in banana flavour many times before I was surprised to see the product had been discontinued. I purchased the new replacement product however I have to be honest it does not taste the same and within 15 minutes or so of making the shake I’ve noticed it starts to turn brown. If left much longer it genuinely looks undrinkable!
I wish I had only purchased 500g and not 4kg as usual. I will not be purchasing anymore.
Order number 115694268931
15 April 2026
Reply from Protein Works
Hey, thanks for taking the time to leave your feedback, and we’re really sorry to hear you’ve been disappointed with the new version of the Diet Meal product.
We understand how frustrating it must be when something you’ve purchased regularly changes, especially after the original product has been discontinued. We’ve also reached out to you directly so we can look into your experience in more detail and help wherever possible.
With regards to the colour change you mentioned, we’d like to better understand how the product was prepared and stored, as this can sometimes be influenced by preparation method or ingredients used.
We appreciate you bringing this to our attention and would really like the chance to get this resolved with you.
Tyra
A lot of protein meal replacements for…
A lot of protein meal replacements for the price. Tasty and mixes easily in the shaker. Delivered on time and packed securely. Can feel the weight dropping off even after a few days.
14 April 2026
Reply from Protein Works
Hi Neill, we're happy to hear you find our protein meal replacements tasty, easy to mix, and a great value. It's great to know our delivery was on time and secure, and you're seeing results. Thanks for your feedback and thanks for choosing Protein Works!
Tyra
Reply from Protein Works
Hi Jordan,
We're happy you find that it blends well and doesn’t taste artificial! We appreciate your positive feedback; thank you for sharing.
Thanks for choosing Protein Works
Alexa
Reply from Protein Works
Hi Zelda,
Thanks for your feedback, I’m glad to hear you enjoyed the flavour and found it filling.
Sorry to hear you had some issues with it not mixing smoothly. The Complete Meal 360 – GOLD Innovation does have a more “oaty” texture by design to help keep you fuller for longer, but we completely understand this isn’t for everyone.
I have been in touch privately in order to make you aware of our generous open returns policy.
Alexa
Really nicr
Very quick delivery and a good price, I bought a months worth of different flaavours I have only tried 2 so far but they were both lovely. They do need whisking first before shaking in the shaker that comes free with pack. I also bought the protein bars they are lovely.
15 April 2026
Reply from Protein Works
Hi Mr Kipping,
We're happy to hear you received your order quickly and at a good price! It's great that you're enjoying the flavours and protein bars. We appreciate the tip about whisking before shaking. Thanks for your positive feedback!
Thanks for choosing Protein Works
Alexa
Reply from Protein Works
Hi Pamela,
We appreciate your positive feedback regarding our speedy delivery and clear instructions. We are delighted you had a great experience with us!
Thanks for choosing Protein Works
Alexa
I really like the taste,it tastes just…
I really like the taste,it tastes just as good with water slightly less creamy than with milk,the blueberry cheesecake is well lush;the packet does not seal easily.
14 April 2026
Reply from Protein Works
Hi Andy,
We're happy to hear that you like the taste of the blueberry cheesecake flavour, and that it tastes just as good with water! We appreciate you letting us know about the packet seal.
Thanks for choosing Protein Works
Alexa
The protein shakes have a really lovely…
The protein shakes have a really lovely taste, I got them during sale which was worth it. I will order again.
16 January 2026
Reply from Protein Works
Hi Nina,
We're so happy to hear that you find our protein shakes to have a lovely taste and that you found it worth it during the sale! We appreciate your feedback and custom.
Thanks for choosing Protein Works
Alexa
Great protein
14 April 2026
Reply from Protein Works
Hi Jake,
Thank you for your 5 star review! Your feedback means a lot to us!
Thanks for choosing Protein Works!
Alexa
Great tasting,easy to mix protein…
Great tasting,easy to mix protein shakes. Love the flavours
14 April 2026
Reply from Protein Works
Hi Deborah,
We're so happy to hear that you find our protein shakes great tasting and easy to mix, and that you love the flavours! We appreciate your positive feedback.
Thanks for choosing Protein Works
Alexa
Tastes great and mixes well ( ordered…
Tastes great and mixes well ( ordered sour cherry and apple clear protein and unflavoured creatine ). Great value as they had offer in at the time. Delivery was quick and packing was robust. Will
Definitely be using again and would highly recommend to others if you’re sick of milky protein shakes and fancy a change
9 April 2026
Reply from Protein Works
Hi Clare,
We're happy to hear you enjoyed the sour cherry and apple clear protein and unflavoured creatine! It's great that you found it mixed well and that you appreciated the value and quick delivery. We appreciate your recommendation!
Thanks for choosing Protein Works
Alexa
The service is great
The service is great. The chocolate banana and strawberry and not great if I’m honest but the others are lovely 🥰
10 April 2026
Reply from Protein Works
Hi Becki,
We're happy to hear that you enjoyed our service and some of our flavours! We appreciate your honest feedback about the chocolate, banana and strawberry.
Thanks for choosing Protein Works
Alexa
Reply from Protein Works
Hello,
We're happy to hear that you enjoyed the fast delivery and great flavours. Thank you for sharing your amazing first week results with us!
Thanks for choosing Protein Works
Alexa
Reply from Protein Works
Hi Chris,
We're happy our product arrived quickly and the taste was good. Thanks!
Thanks for choosing Protein Works
Alexa
Two protein packs in a row were burst
Two protein packs in a row were burst, powder everhwhere. The packaging is now cheap and poor quality.
14 April 2026
Reply from Protein Works
Hello,
I’m really sorry to hear about the damage to your order and the inconvenience this caused.
I can see that a replacement was issued on the same day we received your images showing the damage, and this was marked as delivered on 16th April, so I hope this has now reached you safely.
Thank you for also flagging your concerns about the packaging. I will make sure this is passed on to our team for review. This is actually a brand-new packaging format that went through rigorous testing to ensure durability. I have been in touch privately in order to assist further here.
Alexa
Sweet but tasty
I’ve ordered protein powder and coffee with collagen and protein- both very tasty! A bit too sweet for my liking, but still very tasty. I have it in the afternoon as a sweet treat :)
14 April 2026
Reply from Protein Works
Hi Lina,
We're happy to hear you find our protein powder and coffee tasty! We appreciate your feedback about the sweetness and that you enjoy them as a treat. Thanks for sharing!
Thanks for choosing Protein Works
Alexa
Second time ordering from this Company
Second time ordering from this Company. Very quick delivery, free shaker included and all flavours are delicious. Chocolate Silk is my favourite but I enjoy them all. Two shakes a day and then a proper dinner, easy to do and helps with a healthy diet and the bonus is you can lose a few pounds in the process. What’s not to love!
14 April 2026
Reply from Protein Works
Hi Majella,
We're happy to hear about your quick delivery and that you enjoy the flavours, especially Chocolate Silk. It's great to know our shakes fit easily into your healthy diet. Thanks for sharing!
Thanks for choosing Protein Works
Alexa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.