Property Of... Reviews 

959
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

outstanding customer service. I bought a bag four years ago, and had two issues over that period; the first was minor. they offered to pay for the repair, but it didn't affect the functionality so I d... See more

Rated 5 out of 5 stars

Love the concept, the beautiful designed backpacks and the super friendly lady, who made us coffee the moment we stepped into the store in Amsterdam. She let me try almost every backpack in the shop... See more

Rated 5 out of 5 stars

I was positively impressed as after ordering spare part for my rucksack , offered gratis only at transport cost (DPD) 24h later I was notified being refunded fully and indeed via PayPal. Few da... See more

Rated 3 out of 5 stars

The product I bought, the travel organizer, was just as described -- no complaints. The company forgot to include the initials I ordered but they sent it along when I informed them it was mis... See more

Company details

  1. Bag Shop
  2. also in
  3. Bags and Luggage Store
  4. Fashion Accessories Store
  5. Handbags Shop

Written by the company

Property Of... Travel gear for the global citizen: Work Bags, Backpacks, Travel Bags, Totes, Wallets and Luggage Tags. The Personalized ID Tag embossed with your name or initials comes with our Lost&Found Service. Available online and in our retail stores in Amsterdam and Hamburg. The Property Of... team is a colorful, international bunch of people with members from places as far apart as Australia, South Africa and Syria. From the head office in the heart of Amsterdam’s Jordaan district, we’re building a brand that’s fun, timeless and, above all, sustainable. LEARN MORE ABOUT US: https://thepropertyof.com/about/ The Company is offering and has offered an incentive to Users to write reviews.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

959 reviews

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4.7

All reviews

(959)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I LOVE YOU

I LOVE YOU! Your products, ordering, delivery, packaging, and prices are outstanding! Especially when it is for a Birthday present etc. that it arrives in time etc! Prachtig!

26 June 2022
Rated 5 out of 5 stars

Wonderful!

This is the 4th bag I’ve bought from Property Of and always a wonderful experience! The customer service over Whatsapp was very quick and attentive (I had a question about import tariffs) and it made the experience of ordering via international shipping to Mexico where I live seamless. I love the backpack I ordered. It’s beautifully made and exactly as presented on the website, and (plus) it also arrived in delightful packaging, done with a personal touch made the whole experience feel more special. Definitely recommend and will definitely buy again. Thanks again Property Of!! :)

25 June 2022
Rated 5 out of 5 stars

I stumbled into the Property Of shop in…

I stumbled into the Property Of shop in Amsterdam back in 2018! The guy that was working that day gave me a delightful cup of coffee and spent a lot of time chatting with me even though he knew I wasn't able to make a purchase because I was just backpacking through Europe! I never forgot how much I loved the hospitality, the phenomenal bags and the "Say Yes to New Adventures" vinyl in the front window! I signed up for emails and have waited patiently for the right time to purchase. I just started a new job and thought a Property Of backpack was the perfect reward! I especially liked the personalized card that came with the bag, and even the outside of the shipping package had a sweet note. Thank you SO much for being an amazing, conscious and incredibly thoughtful company! I'm ready for new adventures now!!! Cheers!

24 June 2022
Property Of... logo

Reply from Property Of...

Oh wow, and you are SO welcome! : ) We try to run the business is a way that if we were the customers we would enjoy the the full experience.

And let the new adventures begin : )

Drop by for coffee anytime

Rated 3 out of 5 stars

Backpack is great

Backpack is great, but it appears as if the leather accents are bonded leather. This will not age nearly as well and had I known that, I don’t think I would have purchased.

23 June 2022
Property Of... logo

Reply from Property Of...

Hello Daniel, we use vegetable tanned top grain (not bonded) leather for all our Property Of… items. (Bags & small goods). We give life-long warranty on all our bags and therefor leather quality is VERY important to us.

Could you maybe email us some photos (or even a little video) to show which part you think is of lesser quality?)

Regards,
Hendrik

Rated 5 out of 5 stars

Great Quality

I love the concept of the Alex backpack. The quality is great. I received a lovely message with my order which really made me smile. I highly recommend property of.

23 June 2022
Rated 5 out of 5 stars

Sandra was terrific!

Sandra’s responsiveness was terrific! She was very helpful in getting me a new strap to replace my broken one, and also in sending both that and my new purse very quickly. She was delightful to work with!

20 June 2022
Rated 5 out of 5 stars

100%

Friendly, helpful, quick and trustworthy! I’m 100% satisfied.

17 June 2022
Rated 5 out of 5 stars

Amazing product

Amazing product, fast shipping and lovely, personalized service. It's my first trip with the backpack, went quite easily through check-in process at airport and I love its capacity. Love it so far and I can't imagine travelling without it.

JanK

16 June 2022
Rated 5 out of 5 stars

Excellent products & friendly service

I've ordered the Alex backpack a while ago. The backpack is of extremely good quality, and comes with an additional bag and name tag. Product fits the description and photos as shown on the website.

Apart from that, the customer service is excellent. When you don't provide a tag embroidery during the order process, you receive a personal email offering you a second chance to do so. Delivery was fast, the product had a personal thank you letter attached and additional questions are answered rapidly and with care.

I'd highly recommend this store if you ever find yourself looking for travel apparel that's both durable, practical and fancy looking.

8 June 2022
Rated 5 out of 5 stars

Great product with real customer service

Great product with lifetime warranty and real customer service.
In many years I have not seen a company which is tailoring their communication to the customer so nicely. The customer service was very helpful and a free repair and refurbishment was offered for a bag I bought many years ago from Property Of...
Great store which treats the customers in a nice way!

5 June 2022

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